Slack has become the heartbeat of modern internal communication—and that includes IT support. Employees no longer want to navigate separate portals or submit service requests through outdated tools. They ping IT directly in Slack, expecting fast responses and even faster resolutions.
But while Slack is an incredible place to start a service request, it wasn’t designed to manage, route, or automate IT workflows. That’s where integrations come in. With the right stack, Slack becomes a true command center for your internal support team.
Below, we’ll break down the best Slack integrations for IT teams—and how platforms like Siit bring them together to streamline internal operations, reduce manual work, and get things done faster.
Siit: The Foundation for Slack-Based ITSM
Let’s start with the tool that makes all the others more useful.
Siit is built to transform Slack into a structured, intelligent ITSM interface. Instead of digging through threads, chasing down approvals, or asking “what’s the status of this?”—you get:
- Dynamic Forms inside Slack to capture structured request info
- AI Triage to automatically route service requests from employees to the correct team
- Request Status updates so employees don’t have to follow up
- Rapid Approvals and Power Actions to handle common access tasks
- Analytics & Reporting to track performance, SLA compliance, and trends
Best of all? Siit integrates natively with the tools you’re already using (which we’ll cover next), acting as the glue that holds your IT workflow together—inside Slack.
Jira: Two-Way Sync for IT Projects and Support
If you’re already using Jira to manage IT tasks, incident response, or system upgrades, you know how important it is to bridge real-time support with longer-term work.
Siit’s Jira integration allows you to:
- Turn Slack requests into Jira issues instantly
- Sync status updates back into Slack
- Link employee-facing requests with infrastructure or engineering projects
It’s the perfect match for IT teams running agile or DevOps processes alongside day-to-day internal support.
Zendesk: Managing Internal + External Support in One View
A lot of IT teams support both employees and customers. If you’re using Zendesk for external help desks, Siit integrates Slack with Zendesk to:
- Keep internal and external requests separate but visible
- Sync Slack messages into Zendesk without duplicating effort
- Streamline internal handoffs (like customer-facing teams requesting internal support for escalations)
Now your IT team doesn’t need to jump between tools to manage different support types.
Asana, ClickUp, and Monday: Managing IT Tasks and Projects
Service requests are often just the beginning—sometimes they evolve into longer-term projects. Whether you’re rolling out a new access policy, auditing software usage, or upgrading infrastructure, project management tools like Asana, ClickUp, and Monday.com help you track the work.
Siit connects Slack with all of them, so you can:
- Convert Slack requests into structured tasks
- Track progress in Kanban or list views
- Automate follow-ups based on ticket status or SLA timers
No more duplicating tasks or losing request context.
Okta, Jumpcloud, and Azure AD: Secure Access and Identity Management
Access control is a core part of IT’s job—but provisioning and deprovisioning manually eats up valuable time.
Siit’s integrations with Okta and Jumpcloud allow you to:
- Trigger Power Actions from Slack to add or remove access
- Automate role-based approvals with HRIS data from BambooHR or Personio
- Track changes in Siit’s 360° Employee Profile for compliance
Now you can handle access workflows quickly—without compromising security.
Notion and Confluence: Knowledge at Your Fingertips
Your internal documentation lives in Notion or Confluence—but it’s useless if employees can’t find it when they need help.
With Siit’s Slack integration, employees can:
- Ask questions in Slack and receive AI Article Suggestions in real-time
- Link knowledge articles to Slack threads using Response Templates
- Access help directly from the Self-Service Portal if needed
It’s all about making answers discoverable without adding extra clicks.
BambooHR, Workday, Personio, and Rippling: Context-Driven Support
When someone makes a request in Slack, it helps to know who they are—not just their name, but their team, role, lifecycle status, and manager.
Siit integrates with BambooHR, Workday, Rippling, and Personio to pull that data into every request. This way:
- Routing logic becomes smarter (based on team, seniority, or department)
- Approvals get sent to the right person automatically
- IT admins don’t have to track down extra details just to triage a request
Jamf, Kandji, Microsoft Intune: Device and Endpoint Management
Managing laptops and devices shouldn’t require bouncing between Slack, your MDM platform, and an asset tracker.
With Siit’s integrations to Jamf, Kandji, and Intune, you can:
- See assigned devices directly in a requester’s profile
- Trigger Power Actions to push updates or revoke access
- Monitor and track hardware without spreadsheets or follow-up messages
This is especially powerful for distributed and hybrid teams.
Google Workspace and Microsoft 365: Seamless Calendar, Email, and Doc Workflows
Whether your org is all-in on Google or Microsoft, Slack should be connected to your workspace tools.
Siit connects with Google Workspace to:
- Automatically sync users and roles
- Allow Slack-based access requests for docs, drives, and calendars
- Enforce RBAC and approval flows tied to org charts
It’s the foundation for streamlined internal operations across departments.
Deel, Remote, and Trinet: Supporting Distributed Teams at Scale
As remote hiring grows, so does the complexity of supporting globally distributed teams.
With integrations to Deel, Remote, and Trinet, Siit:
- Enriches Slack requests with location, contract type, or region
- Automatically adjusts workflows based on geography or policy
- Routes requests to IT admins working in similar time zones or jurisdictions
Supporting global employees shouldn’t mean more manual steps—it should just work.
Slack Support That Actually Scales
Slack is already where internal support begins—but to really make it work, it needs smart systems and strong integrations behind it.
With tools like Jira, Okta, Notion, BambooHR, and Rippling connected through Siit, you can:
- Route and resolve service requests faster
- Automate access approvals and employee onboarding
- Give IT admins context without asking for it
- Deliver support that scales with your team—without adding headcount
Sign up for a free trial and build a Slack-powered ITSM stack your team will actually love.
