Collaboration
Seamless Cross Department Collaboration
Enable your internal operations teams to collaborate in harmony. Everyone has access to exactly what they need - nothing more.
Collaborate on Requests
Less back and forth
Siit keeps your team aligned, ensuring every request is handled efficiently.
Automatically route requests
Every request gets routed to the right person, decisions happen faster, and nothing falls through the cracks.
Automatically triage requests
Set up intelligent routing rules to fairly distribute requests and reduce manual effort.
Route approvals, fast
Configure approval workflows that are tailored to your organization's needs.
Stay informed, skip the runaround
Easily collaborate on requests, add notes and get statuses all in one place.
Slack and Teams native
Slack and Teams-First Ticketing
Siit natively integrates with Slack and Teams so that all requests are handled in one place.
Zero context switching
Employees can get assistance right in Slack or Teams eliminating the need to switch between multiple apps
Always know where your request stands
Share status, assignee and comments
Get feedback in realtime
Employees can share their feedback instantly with surveys pushed to their communication channel
“ We used to handle all service requests manually. Now, Siit workflows save us 30 minutes a day, and significantly lighten the load on our internal teams. “
Simon Massenavette
IT Manager
One system, all internal operations
Team Queues
Easily assign a request to someone on your team or another team.
Automatic triage
Set up intelligent routing rules to fairly distribute requests and reduce manual effort.
Request annotation & sharing
Make it easy to collaborate and add notes, statuses and tags to requests.
Rapid approvals
Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.
Activity feed
Monitor a comprehensive feed of requests, people, apps and equipment to stay on top of wha your team is working on.
Service catalog
Access a centralized repository that details all available IT services, including descriptions, request processes, service levels, and associated costs, to facilitate efficient service delivery.
Role based access control
Give users the permissions the exact permissions they need to get their work done.
Customize queues per team
Multiple queues for different teams.
Native integrations
Integrate with your existing existing tech stack and directory to streamline you workflows and get the data you need instantly.
