Service Desk

Request Management

Complete operational context. Automatic resolution.

Request Management

Turn chat into actionable requests

Handle more requests with fewer resources as you scale. Submit service requests directly in Slack or Teams, while you manage and track them behind the scenes in Siit.

Create and manage every request directly in Slack or Teams

Chat message from Hanna at 11:23 AM saying, 'Can you help me reset my password?' with her photo and Slack and Teams icons.

Build and automate service request forms

Form titled New Request with fields for Title filled with Access to Google account, Description with I'm locked out of my Google account, and Associated to IT Support.

Collaborate securely across every department

Table listing teammates with their roles: Brian Robinson as IT Admin, Ann Bator as HR Admin, Alan Cooper as Ops Admin, and Jaydon Gouse as Finance Admin.

Get notified about comments and  status updates directly in Slack or Teams

Chat message from Siit AI to Dan stating the request has been submitted with title 'Access to Zoom', description asking for Zoom access, and status waiting with hourglass emoji.

Automated workflows

Build automation that works  for you

Streamline the way your team handles requests. Automate repetitive tasks, organize requests and reduce manual work.

Speed up service requests resolutions

Screenshot of a password issue workflow showing an approval step assigned to Kevin Tolame with branches for approval and rejection; approval branch sends a Slack message confirming password reset, rejection branch sets request status to waiting.

Zero-touch access requests

UI showing workflow steps with triggers and get approval, followed by options to add conditions, update status, perform Okta action, or send messages in Teams, Slack, or email.

AI AGENTS

AI that gets work done

Autonomously reset passwords, solve common access requests, triage to the right team and troubleshoot issues.

AI request triage

AI article suggestions

Slack message from Siit AI to Dan with a link preview titled 'VPN connection guide' showing a blurred close-up of a keyboard.

Analytics

Monitor the pulse of your internal operations with key metrics.

Siit's analytics delivers real time data so that you can find gaps, remove obstacles, and improve efficiency.

Deep dive into request management tracking

Bar chart titled 'Associated' with four categories: Application access (120), Harware issue (100), Certificate request (78), and Other (49), each represented by horizontal gradient bars.

Stay on top of your SLAs

Dashboard showing average solving time of 2.9 days with a 2.6% increase, and a line graph titled Performance and SLA tracking monthly average solving time with rising values and data points.

Identify gaps and blindspots  slowing your team down, fast.

Dashboard showing 124 questions asked with an 18% increase, 32 articles suggested with a 5% increase, and a table of top articles including 'Access to Salesforce' suggested 72 times, 'How to reset my password' 68 times, and 'How to connect to our VPN' 51 times.

Dashboard showing 124 questions asked with 18% increase and 32 articles suggested with 5% increase, plus top articles with number suggested: Access to Salesforce 72, How to reset my password 68, How to connect to the VPN 51, 2FA Setup Guide 26.

TRUSTED BY THE BEST PLACES TO WORK

“ Siit transformed our service management, making us more organized and enabling consistent internal support. Now, our team has more time to focus on what truly matters “

Xavier Rotivel

Senior IT Lead

IT Requests

Streamline IT operations with automated help desk request creation, instant answers and auto-generated knowledge base articles.

HR Requests

Make it easy for your HR operations teams to answer employee questions, get approvals, and fulfill requests without needing follow-ups or reminders.

Finance Requests

Enable your finance teams to efficiently address inquiries, secure approvals, and process requests seamlessly.

Slack Bot

Add native support directly in Slack. Gather requests and answer them directly where your organization already works.

Teams Bot

Add native support directly in Teams. Gather requests and answer them directly where your organization already works.

Service Catalog

Create a customized list of all services provided by your internal workforce.

AI Workflows

Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.

AI Assistant

Siit's GPT-powered AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.

AI Article Suggestions

Let AI suggest the right articles from your knowledge base. Enable employees to quickly resolve issue on their own.

SLA Management

Set service level agreement goals for you team. Ensure compliance, track performance, and meet service commitments effortlessly.

Approvals

Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.

Analytics & Reporting

Aggregate, segment and visualize data across your IT team and internal workforce. Identify blindspots, remove blockers, and increase efficiency.

See all features

Stop managing tickets. Start connecting operations.

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Service Desk

Request Management