Features
ITSM Features
A unified platform to run and automate your business operations, scaling effortlessly with your needs.
Filter features
Clear filters
Ready to start?
Request Management
Dynamic Forms
Build customizable forms with predefined values based on specific conditions. Auto-fill or show only relevant fields based on user input.
Private Requests
Employees can have flexibility to open private requests for sensitive cases.
Request Followers
Add followers to requests to follow or contribute to resolution.
Comments
Ticket comments represent the conversation between requesters, collaborators, and admins. Comments can be public or private.
Request Status
Track progress effortlessly with real-time request status updates, ensuring transparency and efficient resolution of support requests.
Request Priority
Prioritize requests effectively with clear priority indicators, enabling swift attention to the most critical support needs.
Snooze Requests
Manage workload efficiently by temporarily pausing non-urgent requests, set a reminder for later and focus on immediate priorities.
Request Attributes
Customizable request attributes, providing detailed context for more precise handling and resolution.
Business Hours
Align support operations with defined business hours to ensure service availability and manage response expectations effectively.
Saved Views
Quickly access customized filters when serving requests.
Rich Text Editor
Create and format content seamlessly with a versatile rich text editor, enhancing communication and documentation.
Kanban
Visualize and manage requests and workflows efficiently with intuitive Kanban view, optimizing task tracking and project progress.
Email Request
Streamline support by automatically converting email requests into ticket requests for organized and efficient issue tracking.
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Analytics & Reporting
Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.
Multi-channel messaging
Manage and respond to all internal ticketing channels — like emails, Slack, Teams, or forms — all in one place.
AI Powered Workflows
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Self-Service Portal
Centralized hub for accessing employee information, company resources, communication tools, and support services, all designed to enhance productivity and engagement.
Slack Bot
Add customized support experience in Slack. Gather requests and answer them directly where your organization already works
Teams Bot
Add customized support experience in Microsoft Teams. Gather requests and answer them directly where your organization already works
Custom Branding & Design
Make the employee portal yours. Fully customizable, you can easily change the domain, apply your branding, colors, fonts and adapt the background.
AI Assistant
Use Siit's GPT-powered operator as your AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.
Team Queues
Efficiently organize and prioritize tasks for collaborative management and timely resolution.
Slack Integration
Native Slack integration allowing you to automatically sync your Slack users. Avoid manual configuration and get a clean data.
Rapid Approvals
Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.
Power Actions
Take rapid actions directly from Siit for all of your integrated apps. Manage your integrations ( MDM, IAM, ATS) directly from Siit to minimize friction and speed up resolution time.
360° Employee Profile
Access history, insights and all relevant details about the employee your admin is assisting to facilitate impactful resolutions.
Tags
Categorize and organize requests with customizable labels.
Response Templates
Respond to common requests with a standard reply already pre-crafted. Save repeat answers and easily build your our templates.
Satisfaction Survey
Get instant feedback on employee perception of resolution.
SLA Management
Set resolution goals for your team requests.
AI Article Suggestion
Let AI suggest the right articles from your knowledge base.
AI Triage
Route and distribute requests to the right persons automatically.
Service Catalog
Build a list of all services provided by your team.
Role Based Access Control
Restrict system access based on users' roles, ensuring that everyone has the appropriate permissions to exactly what they need without accessing unauthorized information or resources.
Home
Provide an entry point for your internal resources for your employee by gathering the knowledge, the tools, the services and any useful resources.
Incident Management
Request Followers
Add followers to requests to follow or contribute to resolution.
Alerts
Stay informed with real-time alerts, ensuring prompt attention to critical updates and issues.
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Analytics & Reporting
Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.
Broadcast Messaging
Send automated messages, from one person to another - by using the preferred employee channels.
AI Powered Workflows
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Dynamic Content
Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.
Fixed Audience Targeting
Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.
Dynamic Targeting
Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.
Notifications
Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.
Distribution rules
Automatically route requests to the right admin based on skills or request sources.
Problem Management
Group Requests
Define and set groups of internal users of your service desk to streamline efficiently serve and manage requests.
People Object
All your employees unified in one view. Keep track of all essential employee details in one dashboard.
Equipment Object
Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.
Application Object
Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.
Dependency Mapping
Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.
Request Followers
Add followers to requests to follow or contribute to resolution.
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Broadcast Messaging
Send automated messages, from one person to another - by using the preferred employee channels.
AI Powered Workflows
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Dynamic Content
Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.
Fixed Audience Targeting
Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.
Dynamic Targeting
Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.
Notifications
Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.
Knowledge Management
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Analytics & Reporting
Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.
Broadcast Messaging
Send automated messages, from one person to another - by using the preferred employee channels.
Slack Bot
Add customized support experience in Slack. Gather requests and answer them directly where your organization already works
Dynamic Content
Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.
Unified Search
Search across your organization's aggregated content. Find people, documents, knowledge, policies, process and tools all in one place. Eliminate switching between applications and guessing where to find what you're looking for.
Fixed Audience Targeting
Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.
Teams Bot
Add customized support experience in Microsoft Teams. Gather requests and answer them directly where your organization already works
Knowledge Base Integrations
Easily import your current articles into Siit and leverage them to streamline and automate your level 1 requests.
Dynamic Targeting
Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.
AI Assistant
Use Siit's GPT-powered operator as your AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.
Notifications
Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.
Slack Integration
Native Slack integration allowing you to automatically sync your Slack users. Avoid manual configuration and get a clean data.
Distribution rules
Automatically route requests to the right admin based on skills or request sources.
Employee Directory
List the employees of your company. Easily customize which information you want to make available to teammates.
App Library
Aggregate your organization's tech stack in a unified place. Configure roles and permission to applications that everyone has access to exactly what they need.
AI Article Suggestion
Let AI suggest the right articles from your knowledge base.
Asset Management
People Object
All your employees unified in one view. Keep track of all essential employee details in one dashboard.
Equipment Object
Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.
Application Object
Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.
MDM Integrations
Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.
Dependency Mapping
Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.
Asset Discovery
Identify, catalog and track all IT assets within your organization, including hardware, software, and cloud resources.
Asset Inventory
Maintain comprehensive oversight, enabling efficient tracking and management of organizational resources.
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
IAM Integrations
Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.
Advanced Data Filters
Filter by lifecycle, role, team, country, office or any other firmographics. Slice and dice your employee data securely.
Siit Score
Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.
Google Workspace Integration
Automatically sync your Google users and tools using Google SSO. Avoid manual configuration and get a clean data.
Change Management
MDM Integrations
Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.
Request Followers
Add followers to requests to follow or contribute to resolution.
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
IAM Integrations
Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.
AI Powered Workflows
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Siit Score
Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.
Ticketing Integrations
Automatically sync your tickets, requests and history into your systems.
Distribution rules
Automatically route requests to the right admin based on skills or request sources.
Rapid Approvals
Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.
Power Actions
Take rapid actions directly from Siit for all of your integrated apps. Manage your integrations ( MDM, IAM, ATS) directly from Siit to minimize friction and speed up resolution time.
360° Employee Profile
Access history, insights and all relevant details about the employee your admin is assisting to facilitate impactful resolutions.
Configuration Management
People Object
All your employees unified in one view. Keep track of all essential employee details in one dashboard.
Equipment Object
Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.
Application Object
Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.
MDM Integrations
Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.
Dependency Mapping
Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.
Asset Discovery
Identify, catalog and track all IT assets within your organization, including hardware, software, and cloud resources.
Orchestration
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
IAM Integrations
Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.
Advanced Data Filters
Filter by lifecycle, role, team, country, office or any other firmographics. Slice and dice your employee data securely.
HRIS Integrations
Automatically sync your employees, avoid manual configuration and get clean data.
Siit Score
Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.
Ticketing Integrations
Automatically sync your tickets, requests and history into your systems.
Employee Directory
List the employees of your company. Easily customize which information you want to make available to teammates.
Google Workspace Integration
Automatically sync your Google users and tools using Google SSO. Avoid manual configuration and get a clean data.
App Library
Aggregate your organization's tech stack in a unified place. Configure roles and permission to applications that everyone has access to exactly what they need.
Microsoft 360 Integration
Automatically sync your Microsoft users. Avoid manual configuration and get a clean data.
