When it comes to internal support, every organization has its own story. How teams handle service requests from employees, automate workflows, and scale their operations varies widely. That’s why Siit’s AI-powered platform is built to be versatile, adapting to different industries, team sizes, and unique challenges.
Below, we share real-world examples from companies like Cresta, AngelList, Monzo, Spendesk, and Gorgias — illustrating how Siit transforms internal support across IT, HR, and operations. These stories highlight how automation, multi-channel communication, and seamless integrations help teams streamline internal operations, reduce manual work, and boost employee satisfaction.
Cresta: Scaling Global IT Support with Seamless Automation
Cresta’s rapid growth was straining a small IT team responsible for global support across multiple continents. With only three IT admins managing operations in the U.S., Canada, Europe, India, Australia, and APAC, the volume of routine requests like password resets and Wi-Fi access was overwhelming.
Previously reliant on Jira and HALP, Cresta struggled to automate tier-one queries and maintain efficiency. Plus, their deep integration with Notion meant switching to systems tied to Confluence was not an option.
Siit’s platform offered a perfect fit — it integrated effortlessly with Notion, Okta, Jamf, and Microsoft Intune, requiring minimal setup and no extensive AI training. With AI Powered Workflows and AI Triage, Cresta automated and resolved 30% of incoming tickets, all while using granular SLA Management to monitor individual agent performance.
This automation freed their IT team to focus on strategic projects, improving operational efficiency and employee satisfaction worldwide. Detailed analytics gave leadership a real-time view of support demand by region, helping optimize resources and drive growth.
AngelList: Simplifying IT Operations with Slack and Rippling Integration
AngelList faced operational chaos with IT tasks scattered between HR, Slack channels, and Asana boards. The lack of a central IT management system meant constant cleanup and inefficiency. Rey Davila, AngelList’s IT Manager, needed a simple, scalable tool that integrated with their existing workflows.
Siit checked all the boxes. Its seamless Slack and Rippling integrations allowed AngelList to automate onboarding requests, convert Slack conversations into organized service requests, and keep ticketing conversational.
The deployment was swift — operational in under a week using their existing Slack IT help desk channel. Siit’s organizational features, such as filtering and tracking, helped Rey’s team quickly identify and close stagnant requests.
With powerful analytics, AngelList gained insights to guide their IT roadmap and support rapid company growth, including spin-offs like Belltower Fund Administration.
Monzo: From Slack Overload to Streamlined IT Support
At Monzo, relying on Slack conversations for IT operations became unmanageable. The team lacked structured processes for tracking, assigning, and automating workflows, and they had no accessible knowledge base.
Looking for a Slack-native ITSM solution, Monzo chose Siit for its smooth Slack Bot integration and automation capabilities. By integrating their Notion knowledge base, they automated and resolved 25% of inbound requests like VPN troubleshooting and 2FA setup.
Siit Analytics empowered Monzo to track SLAs for the first time and identify blind spots. Now, ticket acknowledgement times are under one hour, and executives can easily access impact metrics.
Siit’s success in IT inspired adoption by HR, People, and Security teams — proving its versatility across internal operations.
Spendesk: Streamlining HR Requests and Boosting Employee Satisfaction
Spendesk struggled with disjointed HR requests scattered across Slack and Google Forms, risking compliance and causing frustration.
Siit’s native Slack and Rippling integrations centralized requests and automated workflows for onboarding, payroll, and offboarding. They cut first response times from over 24 hours to under 5.
By using Siit’s AI-driven deflection, Spendesk’s team reduced payroll-related questions by 45%, improving operational efficiency and employee satisfaction, which now stands at 98%.
Real-time reporting with Siit Analytics gives HR leadership visibility into SLAs, blockers, and request volume — essential for continuous improvement.
Gorgias: Enhancing Security and Automating HR and IT Workflows
Gorgias faced privacy and performance tracking issues with their previous Asana-Slack setup. Managing both HR and IT support, they needed a secure, scalable solution.
Siit’s Slack-native design and integrations with HRIS systems enabled smooth adoption and 100% user buy-in. Automated workflows streamlined processes like promotion approvals and ticket assignments, reducing workload by 6.1%.
Cross-team collaboration improved, particularly between HR, finance, and legal, thanks to Siit’s tagging and workflow features.
Gorgias also values Siit’s responsive support and commitment to product evolution, making it a strategic partner in their internal support transformation.
Siit Powers Support Across Teams and Industries
These diverse use cases show how Siit’s flexible AI-powered platform meets the needs of IT, HR, and operations teams alike. By combining automation, multi-channel messaging, deep integrations, and user-friendly workflows, Siit helps organizations:
- Deliver faster, more consistent internal support
- Reduce manual overhead and ticket volume
- Improve employee satisfaction and operational transparency
- Scale support effortlessly as businesses grow
Ready to see how Siit can transform internal support for your organization? Start your free trial today and experience the future of seamless, smart internal support.
