Microsoft Teams isn’t just where meetings happen anymore. For Microsoft-first organizations, it’s become the daily operating system for work. And that includes internal support.
Employees ask for tool access, help with device issues, and policy clarifications—all within Teams. But without structure, those service requests from employees get buried in chat threads, lost in DMs, or slowed down by manual workflows.
That’s where the right integrations come in. With smart tools (and the right ITSM layer behind them), Microsoft Teams becomes a real-time, automated support channel that streamlines internal operations and frees up your IT admins to focus on high-impact work.
Here are the most powerful integrations to help you turn Teams into a truly modern support platform—plus how Siit ties them all together.
Siit: Your ITSM Control Center for Teams-Based Support
Siit turns Microsoft Teams into a structured, scalable service desk, layered with automation, AI triage, and deep integration with the rest of your tool stack.
Right inside Teams, you can:
- Submit requests using Dynamic Forms
- Auto-route requests with AI Triage and Distribution Rules
- Track progress with live Request Status updates
- Approve access or escalations using Rapid Approvals
- Resolve requests faster with Power Actions, AI Article Suggestions, and real-time integrations
Whether you’re managing service requests from employees across time zones, automating hardware provisioning, or surfacing documentation, Siit makes it all work—without leaving Teams.
2. Jira: Linking Projects and Internal Support
Plenty of IT teams already use Jira to manage infrastructure, engineering, or agile workflows. But internal support often happens elsewhere.
With Siit’s two-way integration between Jira and Microsoft Teams, you can:
- Create Jira issues directly from Teams-based requests
- Sync status and comments back into the conversation thread
- Link day-to-day service requests to bigger projects and problem investigations
No more jumping tabs or duplicating updates. Everything stays connected and visible.
3. Zendesk: Bridging External and Internal Requests
For IT teams juggling both employee and customer support, context-switching is a killer.
Siit bridges the gap between Zendesk and Microsoft Teams, allowing your internal support requests to:
- Sync into Zendesk for tracking and reporting
- Stay separate from customer-facing tickets while using shared workflows
- Link external escalations to internal actions (and vice versa)
Now your support teams can work together—without stepping on each other’s toes.
4. Asana, ClickUp, and Monday: Managing IT Tasks and Projects
Not every IT request ends with a quick fix. Some evolve into full-blown projects: onboarding rollouts, policy overhauls, audits, or device upgrades.
Siit integrates Microsoft Teams with Asana, ClickUp, and Monday.com, so you can:
- Create and assign long-term tasks from short-term service requests
- Track those tasks inside your Teams workspace
- Maintain visibility across Kanban views, task boards, and team workloads
It keeps your ops aligned—from Slack-like chats to structured project delivery.
5. Okta, Jumpcloud, Azure AD: Automating Access and Identity Flows
Access requests are one of the most common (and most interruptive) types of internal support.
With Siit’s integrations into identity platforms like Okta and Jumpcloud, your team can:
- Auto-approve or escalate access requests based on policy
- Use Power Actions to provision, deprovision, or reset access—without leaving Teams
- Log all actions automatically for audit trails and compliance
That’s real-time, secure identity management built right into the ITSM flow.
6. Confluence and Notion: Delivering Knowledge Where It’s Needed
If an employee asks a question and the answer already exists in a doc, you shouldn’t need to repeat yourself.
Siit connects with Confluence and Notion, making it easy to:
- Suggest articles in real-time based on employee request content
- Drop helpful links into threads using Response Templates
- Feed into the AI Assistant for self-service support
Now your IT admins can answer once—and let the system answer forever.
7. Workday, BambooHR, Personio, Rippling: Smart Request Enrichment
Context matters. You can’t prioritize or route a request properly if you don’t know who the requester is.
Siit’s integrations with HRIS tools like Workday, BambooHR, Personio, and Rippling enrich every Microsoft Teams-based request with:
- Job title, department, manager
- Location and employment status
- Lifecycle info (e.g., onboarding, role change, offboarding)
This makes workflows smarter, approvals faster, and automation rules more accurate.
8. Microsoft Intune, Jamf, Kandji: Device and Endpoint Management
Remote and hybrid teams mean more devices to manage—and more room for things to go wrong.
Siit integrates with MDM platforms like Microsoft Intune, Jamf, and Kandji, so you can:
- View device info inside each employee’s 360° Profile
- Push updates or commands from Teams using Power Actions
- Manage provisioning, troubleshooting, or recovery in real-time
No more flipping between systems just to handle a simple device issue.
9. Google Workspace and Microsoft 365: Unified User and Email Management
Whether you’re all-in on Microsoft or running a hybrid stack, your support system needs to work with your productivity tools.
Siit supports deep integrations with Google Workspace, allowing your team to:
- Manage calendar permissions, shared drive access, and SSO setup via request workflows
- Sync user accounts and metadata automatically
- Create workflows that trigger based on email domains, calendar events, or Teams meetings
Support becomes seamless—because it’s built into how people work.
10. Deel, Remote, Trinet: Supporting Global Teams With Less Manual Work
Global teams = more complexity. Whether it’s compliance, time zones, or payroll systems, managing internal support for distributed teams is a challenge.
Siit makes it easier with integrations to platforms like Deel, Remote, and Trinet. You can:
- Route requests based on location or contract type
- Adjust SLAs and workflows based on legal entity or business unit
- Keep distributed teams supported—without needing region-specific support teams
Less Hopping, More Solving
If you’re already using Microsoft Teams as your daily workspace, it should be your support hub too.
By plugging in the right integrations and using Siit as your command center, you can:
- Turn Teams conversations into structured service requests from employees
- Automate access workflows and device actions
- Enrich requests with HR and identity context
- Track everything—from SLAs to satisfaction scores—without leaving Teams
Sign up for a free trial and start building your Microsoft Teams ITSM stack today—less clicking, more solving.
