Streamline your help desk operations seamlessly within Microsoft Teams. Siit empowers you to effortlessly manage requests, assignments, routing, prioritization, and reporting – all from your ongoing conversations.
By meeting your team where they already collaborate, seeking assistance becomes as simple as asking for it, saving valuable time for both administrators and requesters.
🚀 Create: Instantly transform any message into a traceable ticket through message actions, eliminating context-switching and manual request capture.
🤖 Automate: Design routing processes with our robust workflow engine to enhance efficiency.
🔖 Categorize: Craft personalized forms to capture essential context, reducing unnecessary back-and-forth communication.
📊 Report: Enhance transparency with comprehensive metrics covering volume, resolution times, SLAs, and more. Acknowledge your team's contributions and assess resource requirements.
🔗 Integrate: Employ Siit as a lightweight ticketing system or seamlessly connect with your existing ITSM or help desk tool (e.g., Jira, Zendesk), as well as your HRIS, ensuring a holistic view of employee interactions.
Experience a new era of help desk management – effortless, integrated, and efficient. Elevate your productivity with Siit's Microsoft Teams integration today!