Chatbot
What is Chatbot?
A chatbot is a software application that interacts with users through conversational interfaces — typically in messaging platforms like Slack, Microsoft Teams, or a company’s website. Powered by rules, scripts, or artificial intelligence (AI), chatbots can understand questions, provide answers, guide users through workflows, and even execute actions across systems.
In internal operations, chatbots act as digital assistants that help employees get support, access information, or complete tasks without needing to submit a formal ticket or track someone down.
There are two primary types of chatbots:
- Rule-based chatbots, which follow predefined scripts and decision trees
- AI-powered chatbots, which use machine learning and large language models to understand context, adapt responses, and handle more complex queries
The best chatbots don’t just talk — they take action.
Key Takeaways
- Chatbots deliver instant support inside Slack and Teams.
- Rule-based and AI-powered bots handle tasks and questions.
- They cut ticket volume and boost team productivity.
- Real use cases: HR requests, IT access, workflow updates.
- Siit’s chatbot drives real action, not just conversation.
Why Chatbots Matter in the Modern Workplace
Work has moved into messaging. Teams live in Slack and Microsoft Teams. Expectations for speed and simplicity are higher than ever. A well-designed chatbot brings support directly into that environment — removing friction and boosting productivity.
Here’s what a chatbot can do for internal teams:
- Provide instant answers to common questions
- Route requests to the right team without human triage
- Surface knowledge base articles or HR policies on demand
- Trigger internal workflows like access requests, PTO submissions, or onboarding tasks
- Keep users updated on ticket status or approval processes
All of this helps reduce ticket volume, lighten the load on support teams, and give employees a faster, more intuitive way to get help.
Chatbot in Action
Picture this: an employee needs to know how to update their direct deposit. Instead of emailing HR or digging through a portal, they type the question into Slack.
A chatbot responds in seconds — linking them directly to the right BambooHR form, confirming their access level, and offering to kick off a change request if needed. No wait time. No confusion. No manual routing.
Or consider IT. A developer asks for VPN access. The chatbot creates a request with the relevant details, triggers an approval workflow via Rapid Approvals, and updates them as the request progresses.
The chatbot becomes more than a messenger. It becomes a bridge between people, tools, and processes.
How Siit Turns Chatbots into Real Operational Tools
Siit’s chatbot experience is built directly into the tools your teams already use — Slack and Microsoft Teams. With Siit’s Slack Bot and Teams Bot, employees can ask questions, submit requests, and get real-time updates without leaving their messaging platform.
Simple questions are answered instantly by Siit’s AI Assistant, which pulls context-aware answers from connected sources like Notion, Confluence, or your internal knowledge base. If more help is needed, the chatbot auto-generates a structured request using Dynamic Forms, then routes it via AI Triage to the right team.
From there, Siit handles everything — SLAs, comments, approvals, and tracking — all while keeping the employee in the loop via the chatbot. Admins see the full lifecycle in Team Queues or the Kanban View, while employees see resolution with zero uncertainty.
And because Siit integrates with platforms like Zendesk, Jira, ClickUp, Jamf, Okta, and Rippling, chatbot interactions can kick off real changes — like provisioning a new device, granting access, or escalating an incident.
Want a chatbot that actually gets things done? Book a demo and see how Siit brings automation, knowledge, and workflows together inside Slack and Teams.
