One powerful platform to run and automate your service operations, scaling effortlessly with your needs.
Build customizable forms with predefined values based on specific conditions. Auto-fill or show only relevant fields based on user input.
Employees can have flexibility to open private requests for sensitive cases.
Add followers to requests to follow or contribute to resolution.
Ticket comments represent the conversation between requesters, collaborators, and admins. Comments can be public or private.
Track progress effortlessly with real-time request status updates, ensuring transparency and efficient resolution of support requests.
Prioritize requests effectively with clear priority indicators, enabling swift attention to the most critical support needs.
Manage workload efficiently by temporarily pausing non-urgent requests, set a reminder for later and focus on immediate priorities.
Customizable request attributes, providing detailed context for more precise handling and resolution.
Align support operations with defined business hours to ensure service availability and manage response expectations effectively.
Quickly access customized filters when serving requests.
Create and format content seamlessly with a versatile rich text editor, enhancing communication and documentation.
Visualize and manage requests and workflows efficiently with intuitive Kanban view, optimizing task tracking and project progress.
Streamline support by automatically converting email requests into ticket requests for organized and efficient issue tracking.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.
Manage and respond to all internal ticketing channels — like emails, Slack, Teams, or forms — all in one place.
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Centralized hub for accessing employee information, company resources, communication tools, and support services, all designed to enhance productivity and engagement.
Add customized support experience in Slack. Gather requests and answer them directly where your organization already works
Add customized support experience in Microsoft Teams. Gather requests and answer them directly where your organization already works
Make the employee portal yours. Fully customizable, you can easily change the domain, apply your branding, colors, fonts and adapt the background.
Use Siit's GPT-powered operator as your AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.
Efficiently organize and prioritize tasks for collaborative management and timely resolution.
Native Slack integration allowing you to automatically sync your Slack users. Avoid manual configuration and get a clean data.
Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.
Take rapid actions directly from Siit for all of your integrated apps. Manage your integrations ( MDM, IAM, ATS) directly from Siit to minimize friction and speed up resolution time.
Access history, insights and all relevant details about the employee your admin is assisting to facilitate impactful resolutions.
Categorize and organize requests with customizable labels.
Respond to common requests with a standard reply already pre-crafted. Save repeat answers and easily build your our templates.
Get instant feedback on employee perception of resolution.
Set resolution goals for your team requests.
Let AI suggest the right articles from your knowledge base.
Route and distribute requests to the right persons automatically.
Build a list of all services provided by your team.
Restrict system access based on users' roles, ensuring that everyone has the appropriate permissions to exactly what they need without accessing unauthorized information or resources.
Provide an entry point for your internal resources for your employee by gathering the knowledge, the tools, the services and any useful resources.
Add followers to requests to follow or contribute to resolution.
Stay informed with real-time alerts, ensuring prompt attention to critical updates and issues.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.
Send automated messages, from one person to another - by using the preferred employee channels.
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.
Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.
Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.
Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.
Automatically route requests to the right admin based on skills or request sources.
Define and set groups of internal users of your service desk to streamline efficiently serve and manage requests.
All your employees unified in one view. Keep track of all essential employee details in one dashboard.
Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.
Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.
Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.
Add followers to requests to follow or contribute to resolution.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Send automated messages, from one person to another - by using the preferred employee channels.
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.
Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.
Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.
Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Aggregate, segment and visualize data across your entire internal workforce. Identify blindspots, remove blockers, and increase efficiency.
Send automated messages, from one person to another - by using the preferred employee channels.
Add customized support experience in Slack. Gather requests and answer them directly where your organization already works
Personalization at scale. Message your employees using select data attributes to keep the conversation accurate and human.
Search across your organization's aggregated content. Find people, documents, knowledge, policies, process and tools all in one place. Eliminate switching between applications and guessing where to find what you're looking for.
Identify and reach a fixed amount of people. Segment your employees based on lifecycle, role, team, country, office and more employee data.
Add customized support experience in Microsoft Teams. Gather requests and answer them directly where your organization already works
Easily import your current articles into Siit and leverage them to streamline and automate your level 1 requests.
Identify and reach employees who match the rules and criteria you set. Set up rules based on lifecycle, role, team, country, office or any other firmographic.
Use Siit's GPT-powered operator as your AI assistant. Automate level 1 requests by suggesting articles and escalate only when needed. Personalize your AI assistant to fit your business needs.
Create alerts and share directly in the communication channel your organization is already using. Streamline communication to employees so that nothing falls through the cracks.
Native Slack integration allowing you to automatically sync your Slack users. Avoid manual configuration and get a clean data.
Automatically route requests to the right admin based on skills or request sources.
List the employees of your company. Easily customize which information you want to make available to teammates.
Aggregate your organization's tech stack in a unified place. Configure roles and permission to applications that everyone has access to exactly what they need.
Let AI suggest the right articles from your knowledge base.
All your employees unified in one view. Keep track of all essential employee details in one dashboard.
Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.
Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.
Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.
Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.
Identify, catalog and track all IT assets within your organization, including hardware, software, and cloud resources.
Maintain comprehensive oversight, enabling efficient tracking and management of organizational resources.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.
Filter by lifecycle, role, team, country, office or any other firmographics. Slice and dice your employee data securely.
Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.
Automatically sync your Google users and tools using Google SSO. Avoid manual configuration and get a clean data.
Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.
Add followers to requests to follow or contribute to resolution.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.
Scale processes by using easy-to-use, no-code, custom AI powered workflows and automations. Ditch manual actions by automating your internal processes.
Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.
Automatically sync your tickets, requests and history into your systems.
Automatically route requests to the right admin based on skills or request sources.
Configure approval workflows that are tailored to your organization's needs. Collaboratively approve changes by assigning to authority groups.
Take rapid actions directly from Siit for all of your integrated apps. Manage your integrations ( MDM, IAM, ATS) directly from Siit to minimize friction and speed up resolution time.
Access history, insights and all relevant details about the employee your admin is assisting to facilitate impactful resolutions.
All your employees unified in one view. Keep track of all essential employee details in one dashboard.
Your organization's equipment details unified in one view. Keep track of all essential equipment information in one dashboard.
Your organization's applications details unified in one view. Keep track of all applications, push actions and manage access all from one dashboard.
Integrate your MDM tool seamlessly. Automatically sync your organization's devices and avoid manual configuration.
Visualize dependencies, identify bottlenecks, and streamline workflows, enabling you to simplify complex workforce management and empower your teams to make informed decisions.
Identify, catalog and track all IT assets within your organization, including hardware, software, and cloud resources.
Unify and coordinate your entire service catalog, workflows and tools to system to streamline your IT service management.
Automatically sync your users from your IAM solution. Avoid manual configuration and get clean data.
Filter by lifecycle, role, team, country, office or any other firmographics. Slice and dice your employee data securely.
Automatically sync your employees, avoid manual configuration and get clean data.
Use data to assess risk and gain insights into bottlenecks. Proactively fix problems before they escalate.
Automatically sync your tickets, requests and history into your systems.
List the employees of your company. Easily customize which information you want to make available to teammates.
Automatically sync your Google users and tools using Google SSO. Avoid manual configuration and get a clean data.
Aggregate your organization's tech stack in a unified place. Configure roles and permission to applications that everyone has access to exactly what they need.
Automatically sync your Microsoft users. Avoid manual configuration and get a clean data.
