Siit blog | The pulse of IT

Learn how to transform Slack into a real IT helpdesk with Siit. Automate triage, improve workflows, and provide real-time updates—all within your existing channels.

Solving IT Requests Faster: How Slack Tickets Improve Response Time

Tools & Integrations

May 2, 2025

Learn how to turn Slack into a structured, scalable IT helpdesk with Siit. Automate requests, streamline workflows, and enhance support with real-time visibility.

Why Slack Is the Future of IT Support (And How to Make It Work for Your Team)

Tools & Integrations

May 1, 2025

Learn how to train employees to submit structured IT requests in Slack. Use Siit’s automated workflows, real-time visibility, and self-service to streamline support.

Teach Your Team to Master IT Helpdesk Requests in Slack

Industry Insights

April 30, 2025

Compare Slack and Teams for IT support. Learn how Siit enhances both platforms with AI-powered triage, automation, and real-time status tracking for better workflows.

Slack vs. Teams for IT Support: Which Is Best for Your Organization?

Employee Experience

April 29, 2025

Learn how to streamline IT support with Siit’s automation in Slack and Teams. Automate routing, responses, and tracking to improve efficiency and employee satisfaction.

How to Set Up a Fully Automated IT Helpdesk in Slack & Teams

Tools & Integrations

April 28, 2025

Transform Slack or Teams into your IT helpdesk with Siit. Streamline intake, triage, automation, and support tracking to enhance internal service and boost efficiency.

Why Slack and Teams Are the Future of IT Helpdesks (And How to Get Started)

Tools & Integrations

April 27, 2025

Learn how to encourage effortless knowledge sharing across teams. See how Siit simplifies contribution with templates, Slack/Teams bots, and seamless workflows.

How to Encourage Employees to Contribute to Your Knowledge Base

Industry Insights

April 26, 2025

Build a real-time knowledge system with Siit to streamline support, empower self-service, and improve employee satisfaction. Learn the 8 key components of success.

How Does a Knowledge Management System Work

Doren Darmon

Employee Experience

April 25, 2025

Build a knowledge management system that scales with Siit. Learn the 10 essential components for better searchability, integration, and self-service in Slack & Teams.

Components of a Knowledge Management System

ITSM

April 24, 2025

Learn how a knowledge management system (KMS) reduces service requests, speeds up resolutions, and empowers teams. See how Siit integrates knowledge in Slack & Teams.

Advantages of a Knowledge Management System

Arnaud Chemla

ITSM

April 23, 2025

Build a scalable internal knowledge system with these 10 best practices. Learn how Siit integrates knowledge management seamlessly into Slack and Teams.

Mastering Knowledge Management: Step-by-Step Guide

ITSM

April 22, 2025