Employee requests is a time-intensive and expensive process for businesses. However, that doesn’t mean it should be skipped over or deprioritized. Delivering an effective employee request management process is essential for both building engaged, knowledgeable teams, and setting yourself up to provide an experience that delights employees. On the other hand, handling requests wrong can lead to high-turnover rates, frustrated employees, and higher costs to your business in the long run.
An analysis published in the MIT Sloan Management Review considered data from 600 companies, including turnover from April to September 2021, Glassdoor reviews from the last few years and 172 culture metrics. Wanting to escape a workplace culture perceived as toxic is the primary reason people quit their jobs, according to the research. In fact, having a healthy culture is 10 times more important to employees than pay, the research found.
While the specific ranking and order of employee requests may vary depending on the industry, company, and individual circumstances, here are nine common requests that employees often make to HR managers.
Employees frequently approach HR managers to discuss salary adjustments, bonuses, raises, or other compensation-related matters.
Employees often seek information about vacation policies, sick leave, parental leave, bereavement leave, and other types of time off.
Requests regarding health insurance coverage, retirement plans, flexible spending accounts, disability benefits, and other employee benefits fall into this category.
Employees may request opportunities for professional development, training programs, workshops, or courses to enhance their skills and knowledge.
Employees often approach HR managers seeking feedback on their performance, requesting performance evaluations, or discussing career growth and advancement opportunities.
Employees may seek clarification or request updates on company policies, procedures, codes of conduct, and employee handbooks.
Employees may request flexible work arrangements, remote work options, or adjustments to their schedules to better balance their personal and professional lives.
Employees may approach HR managers seeking assistance in resolving conflicts with colleagues, supervisors, or other workplace issues.
Employees may request information about wellness initiatives, employee assistance programs, gym memberships, or other resources to support their physical and mental well-being.
Now you’ve got the list of common employee requests, it's time to start putting them into practice and work on your employee support approach. But fear not—we’re still here to lend a hand. To help kick-start your journey, we’ve built a fast, reliable, secured and human internal help desk.
Connected to your existing communication channels like Slack, Microsoft Teams or emails, you will be able to receive these requests in one place, organize them, prioritize them, automate repetitive answers and understand employee needs.
By implementing a platform you will take time to prioritize the management of these requests based on data. Logging employee request help for compliance, for continuous improvement of your policies, to design an experience around your employee needs. With Siit, you can become proactive on employee requests.
Ready to take your employee support to the next level? Try Siit today to unlock efficiency.
