Gone are the days when every service request from employees had to go through a formal portal or buried ticketing system. Today, internal support starts in chat—whether that’s in Slack or Microsoft Teams.
For IT admins, where those requests land is no small thing. It defines how quickly you can respond, how easily you can triage to the correct team, and how well your workflows scale across the organization.
If you’re trying to figure out whether Slack or Teams is a better fit for your IT support stack, you’re in the right place. We’ll walk through the pros, the quirks, and how Siit brings structure, automation, and scale to both platforms—so you can make the call that works best for your team.
Collaboration Meets Service Desk: What IT Teams Really Need
Let’s get one thing straight: chat isn’t just for conversation anymore. For IT support, Slack and Teams have become critical intake channels for service requests from employees.
That means your chat platform needs to do more than ping someone—it should:
- Let employees easily submit and track service requests
- Let IT admins triage, assign, and resolve those requests quickly
- Pull in documentation, approval workflows, and automations
- Streamline internal operations without turning into chaos
With that in mind, let’s look at what each platform brings to the table—and how Siit works within both.
Slack for IT Support
Slack is fast, flexible, and loved by teams that thrive on async conversations. It’s a great option for startups, scale-ups, and even large organizations that want quick, informal collaboration.
Why teams love Slack:
- Real-time conversations with lightweight structure
- Channels for every team, tool, or issue type
- Easy emoji-based workflows and no-code integrations
- Great bots, workflows, and app directory support
Where Slack can struggle:
- High-volume organizations might find it hard to enforce structure
- Threading and search can get noisy without strong conventions
- Compliance and data residency features are more limited on non-enterprise plans
How Siit supercharges Slack:
- The Slack Bot lets employees submit requests from any channel—pre-filled with Dynamic Forms for clarity
- IT admins can assign, track, and comment on requests directly inside Slack without switching tools
- With integrations to Zendesk, Jira, Google Workspace, BambooHR, and Notion, Siit brings structured workflows into your casual comms flow
- SLA timers, approval workflows, and Power Actions are handled behind the scenes, keeping the conversation lightweight but structured
Microsoft Teams for IT Support
If your organization runs on Microsoft 365, chances are Teams is the default. It’s deeply embedded in Microsoft’s suite—great for organizations with compliance needs, remote teams, and cross-functional coordination.
Why teams love Teams:
- Built-in integration with Outlook, SharePoint, OneDrive, and Azure
- Strong permissions and access management for large organizationanizations
- Cleaner threading and file-sharing model for more formal communication
- Better out-of-the-box support for data security and compliance
Where Teams might feel heavy:
- Slower user experience compared to Slack
- Less flexibility in custom workflows unless paired with Power Automate or external platforms
How Siit enhances Microsoft Teams:
- The Teams Bot allows employees to submit, comment, and check status on requests right in their existing Teams flow
- Managers can approve tool access, equipment changes, or account updates from inside Teams using Rapid Approvals
- Siit integrates with Workday, Okta, Microsoft Intune, and BambooHR to ensure access management and compliance stay in check
Shared Strengths—and How Siit Brings It All Together
Whether your team lives in Slack or Teams, you probably need the same things:
- One place to track and manage internal requests
- Automation to handle repeatable tasks
- Visibility into request status and history
- Tools to categorize, prioritize, and triage to the correct team
Siit brings all of that—without making you choose sides.
Because Siit’s multi-channel support is native, your employees can submit a request in Slack, your IT admin can triage it from the Siit dashboard, and the approver can approve it in Teams. It just works.
Here’s how:
- AI Triage automatically routes requests based on content, department, or location
- Request Status updates are visible to both requester and admin
- Satisfaction Surveys track employee satisfaction after every resolution
- All of this is centralized in Siit’s platform—even if your workforce is split between Slack and Teams
Questions to Help You Decide
Still not sure which platform is best for your organization? Here are a few questions to help:
- Are you already a Microsoft 365 shop? Teams likely integrates more naturally.
- Do your teams prefer fast, async chat with emojis and workflows? Slack is probably the move.
- Are compliance, identity management, and audit logs top priorities? Teams (with Siit + Okta or Azure AD) is a strong bet.
- Do you want a flexible system that works with both? Siit makes Slack and Teams play nice.
What If You Use Both? (Or Are in the Middle of a Transition?)
It’s not uncommon for organizations to be running both platforms—maybe different departments use different tools, or you’re transitioning from one to the other.
The good news?
Siit handles that seamlessly.
Whether it’s Slack in Marketing and Teams in HR, or Slack now and Teams next quarter, Siit ensures every request lands in the same internal support workflow. Approvals, status tracking, automation—they all keep humming, no matter where the request started.
This flexibility means you can standardize IT workflows without forcing everyone into the same chat app overnight.
Internal Support Starts Where Your Team Works
There’s no universal answer to Slack vs. Teams—but there is a universal truth: support works best when it meets people where they already are.
Whether your organization is fast-moving and Slack-first or enterprise-scaled and living in Teams, Siit makes your internal support workflows fast, reliable, and low-effort.
From AI-powered triage to SLA tracking, approvals, self-service, and real-time request status, Siit’s integrations with Slack, Microsoft Teams, and over 30 other tools help streamline internal operations at every step.
Sign up for a free trial and see how Siit brings structure and scale to the way your team does IT support—regardless of where the conversation starts.
