Managing internal support isn’t what it used to be. Gone are the days when spreadsheets, shared docs, or isolated portals were good enough to handle all the service requests from employees.
Today’s organizations need platforms that keep up with fast workflows, multiple communication channels, and growing complexity — without losing clarity or speed.
Luckily, Siit was built to turn this tangled mess into something easy and efficient. It’s a modern, AI-powered internal service management platform designed to solve these challenges head-on.
If you’re evaluating options, here’s what to look for — and why Siit checks every box.
Unified Multi-Channel Communication
Employees reach out for help from many places—Slack, Microsoft Teams, email, or web forms—and expecting them to stick to just one channel is unrealistic. A modern platform has to gather all these requests in one place without adding friction.
Siit’s Multi-Channel Messaging consolidates service requests from all these channels into one unified dashboard, giving your IT admins a single pane of glass. With native Slack Integration and the Teams Bot, employees can submit and track requests directly within the chat tools they already use every day—no need to learn new software or jump between apps.
This seamless capture eliminates lost requests, duplicated effort, and confusion, making internal support far more efficient.
AI-Powered Request Triage and Smart Routing
Not every request is the same, and sorting through them manually wastes time and introduces errors. Modern platforms need AI that understands the content and context to make smart decisions fast.
Siit’s AI Triage automatically reviews each incoming request—whether from Slack, Teams, email, or forms—and intelligently triages it based on request type, employee role, workload, and team skills. This ensures requests get triaged to the correct team immediately.
By automating routing and prioritization, Siit helps reduce response times and frees IT admins to focus on solving problems instead of juggling assignments.
Real-Time Collaboration and Communication
Sometimes you need to keep things conversational and immediate.
Siit’s Slack Bot and Teams Bot allow employees to open new requests and check on existing ones directly inside their favorite chat apps. Combined with in-platform Comments and instant Notifications, this keeps everyone connected and informed without interrupting workflows.
Built-In Collaboration Tools
Collaboration on requests can get messy if it’s spread across emails, chat threads, and meetings. A modern platform keeps the conversation where the work happens.
Siit’s Comments feature allows for threaded discussions right inside each request, with options for public or private notes depending on who needs to see them. The Request Followers feature lets team members stay informed about updates without having to be assigned directly. And instant Notifications keep everyone in the loop on changes or new messages.
This built-in collaboration keeps communication clear and accessible, speeding up resolutions and reducing the back-and-forth that can cause delays.
Customizable Workflows and Dynamic Forms
Every organization’s internal support needs are unique, so off-the-shelf rigid workflows rarely cut it.
With Siit’s Workflow Automation and Orchestration, you can build custom, multi-step workflows that reflect your processes perfectly. These automate approvals, escalations, and handoffs based on your business rules.
Dynamic Forms adjust based on user input, showing only relevant fields and auto-filling information where possible. This reduces employee confusion and ensures requests come in with the right level of detail to be handled swiftly.
Deep Integration Ecosystem
Your internal support platform can’t operate in isolation. It needs to talk to your other critical systems to keep data accurate and workflows smooth.
Siit integrates out of the box with a rich ecosystem including HRIS tools like BambooHR, device management solutions such as Kandji and Microsoft Intune, identity providers like Okta, and ticketing systems like Jira and Zendesk.
These integrations mean employee profiles, device inventories, and request histories are always in sync, eliminating duplicate data entry and manual cross-checking.
Robust Security and Compliance Controls
Handling sensitive employee and organizational data requires strong security that doesn’t slow your team down.
Siit’s Role-Based Access Control lets you precisely define who can see and do what in the platform, minimizing risk. Meanwhile, detailed Audit Logs track every action taken, supporting compliance with policies and regulations.
This built-in security framework keeps your data safe and your organization audit-ready.
Employee Self-Service Portal with Branding and Personalization
Employees expect fast, easy access to support without unnecessary hurdles.
Siit’s Employee Portal offers a fully branded, intuitive experience where employees can submit and track their service requests. Integrated AI Article Suggestion helps deflect common questions by recommending relevant knowledge base articles, empowering employees to help themselves and reducing routine requests.
Personalization at scale through dynamic content keeps the portal relevant and engaging, improving employee satisfaction.
Asset & Employee Profile Management
When IT admins understand the full context of a request, they solve problems faster.
Siit’s 360° Employee Profile consolidates all relevant employee data in one place. The Equipment Object and Application Object track company devices and software access, all synced automatically via integrations.
This context-rich info lets IT admins troubleshoot with confidence and provide tailored support.
Powerful Analytics and SLA Management
You can’t improve what you don’t measure. Having real-time, actionable data on your internal support helps you spot trends and bottlenecks.
Siit’s Analytics & Reporting dashboards let managers track volumes of open requests, average resolution times, and SLA compliance metrics. These dashboards are fully customizable to surface the data that matters most for your team’s success.
With clear visibility, you can identify problem areas quickly and adjust workflows or resources before issues escalate.
Orchestration & Power Actions
Complex processes span many tools and teams — and managing them manually wastes time.
Siit’s Orchestration unifies your entire service catalog, workflows, and tools to automate end-to-end processes. Power Actions let you trigger updates, push changes, or manage integrated apps like MDM, IAM, and ATS directly from Siit’s platform — minimizing friction and speeding up resolutions.
Streamline Internal Support and Scale Confidently
Modern internal service management platforms need to be smart, connected, and flexible. Siit delivers all that and more, combining AI automation, deep integrations, collaboration tools, and real-time analytics into one unified system.
If you want to simplify your internal support, reduce manual work, and boost employee satisfaction, Siit is the platform built for your needs.
Request a demo today and discover how Siit can transform your internal service delivery for good.
