How does Guru's AI search differ from traditional knowledge base search?

Guru's AI understands context and user intent rather than just matching keywords. It considers your role, current workflow, and query patterns to surface the most relevant information, often proactively suggesting knowledge before you even search.

Can Guru integrate with existing documentation systems?

Yes, Guru connects with popular platforms including SharePoint, Confluence, Google Drive, and various CRM systems. Content can be synchronized or migrated based on your team's workflow requirements and integration preferences.

How does content verification work in Guru?

Subject matter experts receive automated reminders to review assigned knowledge cards on customizable schedules. The system tracks verification status, flags outdated content, and maintains audit trails for compliance requirements.

What happens to knowledge cards when team members leave?

Guru provides ownership transfer capabilities and content archiving options. Administrators can reassign verification responsibilities, maintain institutional knowledge continuity, and ensure documentation remains current despite team changes.

Is Guru suitable for regulated industries with compliance requirements?

Guru supports compliance through audit trails, approval workflows, role-based permissions, and content verification tracking. Many healthcare, financial services, and regulated technology companies use Guru to maintain documentation standards while enabling efficient knowledge sharing.

Guru Review: Features, Pricing, Pros & Cons

Guru is an AI-powered knowledge management platform that redefines how organizations capture, organize, and share institutional knowledge. It centralizes company information into searchable "knowledge cards" that integrate directly into workplace tools like Slack, Teams, and Salesforce.

IT operations, HR teams, and support departments use Guru not just for documentation storage—but for delivering contextual answers and automating knowledge workflows where work actually happens.

What Is Guru?

Guru is a business knowledge management platform designed to centralize and distribute company information through AI-driven search and workflow integration. Users create collections of "knowledge cards"—focused, digestible content covering policies, procedures, FAQs, and best practices.

Originally built to replace static wikis and scattered documentation, Guru now supports automated content verification, contextual AI suggestions, and real-time collaborative editing. Its user base ranges from fast-growing startups to enterprise organizations, with strong adoption among IT, HR, and customer support teams that need instant access to accurate information.

What is Guru used for?

Common use cases for Guru include:

Employee Onboarding - Centralized training materials and company procedures accelerate new hire integration, reducing time spent asking colleagues repetitive questions
Customer Support Enhancement - Agents access verified troubleshooting guides and product information instantly, improving first-call resolution rates and response accuracy
IT Help Desk Operations - Technical documentation and process workflows enable faster ticket resolution while reducing repetitive questions to subject matter experts
HR Policy Management - Benefits information, compliance procedures, and company policies remain current through automated verification reminders
Sales Enablement - Product details, pricing information, and competitive insights integrate directly into CRM workflows for real-time access during client interactions
Cross-Team Collaboration - Shared knowledge collections eliminate information silos between departments, ensuring consistent messaging and procedures
Compliance Documentation - Regulated industries maintain audit trails and content approval workflows while ensuring information accuracy through verification cycles

Key Features of Guru

The platform's core functionality includes:

AI-Powered Search delivers contextually relevant knowledge based on user queries and role-specific needs, eliminating time spent sifting through irrelevant documentation.
Knowledge Cards organize information into focused, digestible formats that can include text, multimedia, and links, making content easier to consume and update.
Automated Verification prompts subject matter experts to review and refresh content regularly, ensuring institutional knowledge remains accurate and compliance-ready.
Workflow Integrations connect natively with Slack, Salesforce, Teams, and Chrome, surfacing relevant information directly within existing work environments.
Collaborative Editing enables real-time content creation with shared drafts, inline comments, and publishing workflows that maintain content quality standards.
Decision Trees guide users through step-by-step troubleshooting and procedural workflows, particularly valuable for customer support and onboarding processes.
Analytics Dashboard tracks content usage patterns, identifies knowledge gaps, and provides insights for strategic documentation improvements.

Guru Pricing

Guru offers scalable pricing designed to accommodate organizations from small teams to large enterprises.

Plan	Price	Key Features
Free Trial	Free	30 days of full platform access
All-in-one	$15/user/month (or $18 billed monthly)	AI-driven platform with AI search, Intranet, Wiki; Volume discounts available; Instant AI answers, AI Training Center, Private & Secure AI model, 50+ HRIS integrations, Auto-translate to 50+ languages
Enterprise	Custom	Custom onboarding, integrations, and analytics; Dedicated success management, compliance features, advanced security, custom development, full customization for large teams

Note: All plans require a 10-seat minimum. For large teams, flexible rates are available; contact sales for more details.

Guru Pros & Cons

Understanding Guru's strengths and limitations helps teams evaluate fit for their knowledge management needs.

Guru Pros

Intuitive interface promotes easy adoption across technical and non-technical team members
AI-driven search and suggestions significantly reduce time spent hunting for information
Automated content verification maintains information accuracy and compliance standards
Deep integrations eliminate context switching between knowledge base and daily workflow tools
Card-based format makes complex information digestible and actionable
Collaborative features support decentralized knowledge contribution and maintenance

Guru Cons

Per-user pricing model can become expensive for large teams or cost-sensitive organizations
Some users find content structure rigid when adapting to unique organizational workflows
Advanced search occasionally misses nuanced or infrequently-accessed knowledge
Limited automation capabilities for turning knowledge into executable workflows
Lacks native conversational AI interface for employee self-service
Missing intelligent ticketing system for knowledge-related requests
Limited Safari browser extension support affects Mac-heavy organizations
Customization options may feel restrictive for teams with highly specific documentation needs

When Guru Isn't Enough: Meet Siit

While Guru excels at knowledge management, it wasn't designed to fully automate service delivery or provide conversational support. This is where Siit fills critical gaps:

Conversational AI Interface - Unlike Guru's static knowledge cards, Siit offers a natural language interface in Slack and Microsoft Teams where employees can ask questions and receive immediate responses without searching.
Intelligent Ticketing System - Siit automatically creates, categorizes, and routes service requests based on employee needs, addressing Guru's lack of built-in request management capabilities.
Workflow Automation - While Guru documents processes, Siit executes them. From access requests to equipment provisioning, Siit transforms knowledge into automated actions without manual intervention.
Adaptive Learning - Siit's AI continuously improves based on interactions, overcoming Guru's occasional search limitations by understanding contextual nuances and past resolution patterns.
Cost Efficiency - By automating routine inquiries that would otherwise require human agents, Siit helps organizations maximize their Guru investment while reducing overall support costs.
Cross-Platform Experience - Siit delivers consistent service experiences across communication platforms, complementing Guru's browser limitations with native messaging app functionality.
Self-Service Resolution - Instead of just providing information that employees must then act upon, Siit combines knowledge delivery with immediate resolution capabilities, handling many requests from start to finish.

Guru Alternatives

Several knowledge management platforms offer different approaches to organizational information sharing:

Notion combines documentation with project management capabilities, offering flexible workspace organization for teams preferring unified productivity environments
Confluence provides enterprise-grade wiki functionality with deep Atlassian ecosystem integration, serving organizations heavily invested in Jira workflows
Helpjuice specializes in customer-facing knowledge bases with advanced search optimization and customization options for support-focused teams
Document360 offers comprehensive documentation management with version control and API documentation features for technical organizations
Bloomfire emphasizes social knowledge sharing and content discovery across large enterprise environments with advanced security controls
Slab delivers team-focused wiki functionality with modern editing interfaces designed for collaborative knowledge creation and maintenance

An Overview of Guru for IT Service Management