Streamline operations and standardize process. Scale employee support without investing in more ressources. Aim for operational excellence thanks to continuous improvements.
Capture every type of employee request—simple or complex—with employee-first and conversational ticketing. Organize, prioritize and collaborate to deliver request resolution and delightful experience.
Multi-channel messaging: email, Slack, Teams and more
Prioritize and route to the right person for faster resolution
Get visibility on your team work and improve your team reputation
Build agility for processes and experiences with no‑code workflow editor. Speed up actions with native integrations with your systems of record. Decrease errors and create a consistent employee experience.
Leverage information from your existing systems of record
Get manager approval, when required
Define company policies and alerts
Deliver operational dashboards to show efficiencies, with trend analysis to spot bottlenecks and drive improvements.
Monitor level of requests per service, team and department
Measure employee satisfaction (ESAT) score
Monitor Service-Level Agreement (SLA) levels
Catch employee requests directly from Slack.
Let AI suggest the right articles from your knowledge base.
Trigger reviews and validations to progress toward resolution.
Get feedbacks on employee perception of the resolution.
Set goals of resolution for your team requests.
Define automations to standardize processes.
Configure alerts to never miss important deadlines.
Use employee data points to score employee engagement.
Analyze employee needs with reports and dashboards.