Keep track of every employee interactions in one place. Decrease risks by standardizing company processes. Take data-driven decisions in day-to-day work.
Capture every type of employee request—simple or complex—with employee-first and conversational ticketing. Don't lose information and log every interactions for when you need it.
Retrieve history of every conversations and resolutions
Multi-channel messaging: email, Slack, Teams and more
Painless for the employee
Avoid mistakes by automating the right process to every type of requests. Standardize your processes to reduce your operational risk and focus on what matters: the people.
Prioritize and route to the right person for faster resolution
Trigger approvals to individuals or groups
Set automatic reminders for deadlines
Understand employee requests, identify bottlenecks and continuously improve your team operations. Get visibility on your team work and improve your team reputation.
Deep dive in the volume of requests
Monitor Service-Level Agreement (SLA) levels
Measure employee satisfaction (ESAT) score
Catch employee requests directly from Slack.
Receive employee requests directly from Microsoft Teams.
Trigger reviews and validations to progress toward resolution.
Get feedbacks on employee perception of the resolution.
Set goals of resolution for your team requests.
Define automations to standardize processes.
Configure alerts to never miss important deadlines.
Use employee data points to score employee engagement.
Analyze employee needs with reports and dashboards.