Requests

‍What are Requests?

In an internal operations context, requests refer to formal submissions made by employees or teams to receive help, access, information, or service from internal departments like IT, HR, Facilities, or Finance. These can include anything from “I need a new laptop” to “Can I update my benefits info?” or “Please grant me access to the analytics dashboard.”

Requests are the foundation of internal service delivery. They represent a moment when someone needs something — and the organization has a structured way to provide it.

Key Takeaways

• Internal requests are how employees get help, access, or info from support teams.
  
  
• Scattered, informal requests cause delays, confusion, and lost visibility.
  
  
• Structured request workflows turn chaos into efficient, trackable support.
  
  
• Siit centralizes, routes, and tracks requests across tools like Slack, Jira, and BambooHR.
  
  
• With AI triage, SLA tracking, and dynamic forms, Siit makes internal service smooth and scalable.

Why Requests Matter in Modern Organizations

Every company runs on requests. They're how employees get support, solve problems, and move work forward. But without a centralized, structured way to handle them, requests often become a source of chaos:

• Someone DMs IT about a broken device
  
  
• Another person emails HR to ask about PTO
  
  
• A third tags a manager in a Slack thread to approve software access
  

These moments might feel small in isolation, but they add up — especially in growing or distributed teams. When requests are scattered across channels and undocumented, things fall through the cracks. Employees wait too long. Teams duplicate work. Visibility disappears.

Managing requests well means turning informal “asks” into trackable, actionable workflows. It brings structure to the messy middle — where real work happens.

Types of Requests

Requests can take many forms depending on the team and use case. A few common categories:

• IT Requests: Device setup, password resets, software installs, VPN access
  
  
• HR Requests: Time off, benefits info, onboarding steps, policy questions
  
  
• Facilities Requests: Office supplies, equipment repair, room reservations
  
  
• Finance/Admin Requests: Budget approvals, invoice submissions, payroll corrections
  

While the content varies, the mechanics stay consistent: someone submits a need, someone else resolves it — ideally with visibility, timeliness, and documentation.

Requests in Action

Imagine a new employee joins the marketing team. On day one, they need access to Slack channels, Google Workspace, and their project management tool (say, ClickUp or Asana). They also want to know how to log their time off.

Without a clear request system, they ping different people in Slack, email IT, and maybe get left waiting. But in a structured request system, they can submit a single onboarding bundle — with all the necessary requests routed to the right teams, tracked for SLA, and visible to both requester and admin.

That’s the difference between reactive support and thoughtful service delivery.

How Siit Turns Request Chaos into Clarity

Siit gives organizations a unified, intelligent layer for managing internal requests — no matter where they come from or who they’re for.

Employees can submit requests directly from Slack, Microsoft Teams or email through the multi-channel messaging. Thanks to Dynamic Forms, they’re prompted with the right questions and only the fields that matter. That means fewer back-and-forths and faster resolution.

Once submitted, Siit uses AI Triage and Distribution Rules to route the request to the right team or individual — whether that’s IT, HR, Ops, or a cross-functional group. Teams manage requests using Team Queues, the Kanban View, and Request Priority indicators to stay organized and responsive.

Siit also supports more sensitive use cases with Private Requests, and allows multiple stakeholders to follow or contribute to a ticket via Request Followers and Rich Text Comments.

And because Siit connects with tools like Zendesk, Jira, ClickUp, Jamf, Okta, and BambooHR, teams can take action on the request directly — no tab switching required.

With built-in SLA tracking, status updates, analytics, and response templates, Siit turns internal requests into a smooth, structured, and scalable process.

Tired of scattered requests and unclear follow-ups? Sign up for your free trial and see how Siit gives your team the clarity and control to deliver support that actually works.