- AI agents that resolve requests end-to-end—executing actions across Okta, Jamf, BambooHR, and your entire stack, not just routing tickets
- Unified data from HRIS, MDM, and IAM tools means every request arrives with complete context automatically
- Works natively in Slack and Teams; employees get instant support without learning a new portal
- Enforces process consistency—your workflows run exactly as designed, every time, at scale
- Admin-only pricing; unlimited employees without per-seat costs
- Built for modern cloud-native tool stacks; heavy on-premises environments require more integration work
- Designed for teams ready to automate complete workflows, not just add a chatbot layer
- Newer platform without the legacy ITSM track record of established vendors
- Strongest ROI in Slack and Teams environments
- Requires connected systems to unlock full value—siloed tools limit what AI can execute
Siit
Pricing
- Integrates with Siit
- Handles complex enterprise processes at scale
- Strong governance and compliance capabilities
- Unified service management across all departments
- Extensive reporting and analytics for enterprise requirements
- High level of implementation complexity
- Premium pricing structure
- Heavy training and change management needs
- Overly-complex for some customers
- Risk of vendor lock-in
ServiceNow
Pricing
- Integrates with Siit
- Comprehensive ITSM feature set
- Deep integration with Atlassian ecosystem
- Powerful automation and AI capabilities
- Strong security and compliance features
- Steep learning curve and complex interface
- Advanced features locked by pricing tiers
- Heavy customization for advanced configurations
- Performance issues reported with large datasets
- Slower support response times for standard plans
Jira Service Management
Pricing
- Integrates with Siit
- Gentle learning curve for teams new to formal ITSM
- Strong service catalog and knowledge base capabilities
- Built-in asset discovery and management
- Straightforward implementation process
- Advanced features require higher tiers
- Reporting limited to basic analytics
- Mobile app limited compared to desktop
- Complex workflow set-up
- Support quality inconsistent
Freshservice
Pricing
- Unified platform replaces seperate monitoring and management tools
- Strong automation capabilities for routine IT tasks
- Excellent for MSPs managing multiple client environments
- Comprehensive patch management
- Automated deployment and reporting
- Higher pricing compared to some competitors
- Limited advanced customization options
- Mobile app functionality doesn't match desktop capabilitie
- Reporting flexibility misses specialized analytics
- Basic scripting capabilities compared to enterprise-grade alternatives
NinjaOne
Pricing
- Seamless Teams-native operation without platform switching
- Advanced AI automation reducing manual intervention
- Comprehensive analytics and KPI tracking capabilities
- Multi-channel support aggregated into unified platform
- Self-service portal enabling employee independence
- Deep Microsoft Teams integration designed specifically for ITSM workflows
- AI-powered automation for categorization, prioritization, and routing
- Intuitive interface minimizing learning curve for IT teams and end users
- Customizable dashboards and workflows tailored to organizational needs
- Cost-effective pricing with scalable options for all business sizes
Desk365
Pricing
InvGate has established itself as a solid mid-market ITSM platform, combining service desk functionality with integrated asset management in a no-code environment. Teams may seek alternatives to InvGate due to needs such as advanced customization, reporting capabilities, or a preference for vendors with larger third-party integration marketplaces. Some organizations may explore alternatives if they require highly specialized functionality such as deep DevOps integration or dedicated SaaS management, though there is no clear evidence of widespread switching from InvGate for these reasons.
Top Alternatives to InvGate
Here's how the leading InvGate alternatives compare across key differentiators that matter most to IT teams:
Alternative #1—Siit
Siit represents a fundamentally different approach to internal operations by orchestrating complete cross-departmental workflows rather than managing tickets within single teams. Unlike InvGate's traditional ITSM model, Siit works natively in Slack and Teams where employees already communicate, eliminating portal adoption challenges while automating coordination between IT, HR, Finance, and Operations through AI-powered workflows.
What Does Siit Do
Siit provides AI-powered service desk capabilities that unify operational data across IT, HR, Finance, and every internal system to execute end-to-end workflows automatically. The platform handles complete business processes from request to resolution, managing approvals, system updates, and stakeholder notifications across 50+ native integrations without requiring manual coordination between departments.
Siit Differentiators
- Slack and Teams-native ticketing allowing employees to get support without leaving their communication tools
- Cross-departmental process orchestration automating workflows that span IT, HR, Finance, and Operations
- AI agents that execute work automatically resolving requests, provisioning access, and updating systems across your entire stack
- Unified operational data providing complete context instantly—employee records, equipment, permissions, and system history
- Admin-only pricing model charging only for admins, not employees or approvers, and typically more cost-effective than legacy tools with per-seat pricing
Siit Pros
- Zero adoption friction—works where teams already communicate in Slack or Teams
- Improves cross-departmental coordination by automating workflows and reducing manual effort
- AI learns from unified operational data, getting smarter with every interaction
- Native integrations with platforms such as Okta and BambooHR, plus support for popular HRIS and workforce management tools
- Builds institutional knowledge that compounds over time, making future requests faster
Siit Pricing
- Starting at $23 per admin per month (admin-only pricing)
- No charges for approvers, end users, or departments
- 14-day free trial available
- Typically more cost-effective than legacy ITSM tools with per-seat pricing
Alternative #2—ServiceNow IT Service Management
ServiceNow represents the enterprise-grade ITSM alternative for organizations that have outgrown mid-market solutions. While InvGate targets rapid deployment and cost-effectiveness, ServiceNow focuses on comprehensive platform capabilities across IT operations, enterprise service management, and business process automation. The platform serves as both an ITSM solution and a broader workflow automation engine for large, complex organizations.
What Does ServiceNow Do
ServiceNow provides enterprise-scale IT Service Management with deep configurability, extensive ESM capabilities across HR, Finance, and Operations, plus integrated ITOM, GRC, and security operations. It functions as a comprehensive platform for standardizing workflows across departments and geographies.
ServiceNow Differentiators
- Platform-at-scale architecture supporting tens of thousands of users across global deployments
- Extensive ESM capabilities beyond IT, including HR, Legal, Finance, and Facilities service management
- Deep automation and AI/ML integration for predictive incident management and process optimization
- Massive ecosystem with thousands of certified partners and implementation specialists worldwide
- Advanced governance and compliance features for highly regulated industries
ServiceNow Pros
- Handles very large, complex organizational structures with sophisticated approval workflows
- Comprehensive integration marketplace with virtually unlimited extensibility options
- Strong audit trails and compliance reporting for regulated industries
- Proven at enterprise scale with major global deployments
- Advanced analytics and reporting capabilities for executive visibility
ServiceNow Pricing
- Enterprise-level pricing typically starts between $70 and $100 per user per month for core ITSM licenses, with higher costs for advanced modules or bundles
- Implementation costs often require dedicated consulting engagements
- Additional modules (ITOM, GRC, HR Service Delivery) sold separately
- Annual contracts with minimum commitments standard for enterprise deployments
Alternative #3—Jira Service Management
Jira Service Management differentiates itself through native integration with software development workflows, making it the preferred choice for DevOps-centric organizations already embedded in the Atlassian ecosystem. Unlike InvGate's standalone ITSM approach, JSM leverages existing Jira Software investments to create unified incident, change, and project management workflows.
What Does Jira Service Management Do
JSM provides ITSM capabilities built on Jira's issue-tracking foundation, with tight integration to Confluence for knowledge management, integrations for DevOps tools, and collaborative incident management that bridges IT operations and software delivery teams.
Jira Service Management Differentiators
- Native DevOps integration linking incidents, problems, and changes directly to development sprints and releases
- Confluence knowledge base integration leveraging existing team documentation workflows
- Atlassian marketplace with thousands of apps for specialized ITSM functionality
- Agile-friendly workflows that align IT operations with software delivery practices
- Developer-familiar interface reducing adoption friction for technical teams
Jira Service Management Pros
- Eliminates context switching for teams using Jira Software and Confluence
- Strong change management integration with CI/CD pipelines and code repositories
- Flexible workflow configuration using familiar Jira project management concepts
- Cost-effective for teams already paying for Atlassian licenses
- Excellent for organizations where IT and development teams work closely together
How Jira Service Management Works with Siit
JSM integration allows Siit to handle initial triage and automation in Slack/Teams while escalating complex technical issues to JSM workflows, maintaining visibility across both systems without forcing users to abandon their preferred communication channels.
Jira Service Management Pricing
- Free tier for up to 3 agents
- Standard: starts at ~$19–$24 per agent per month
- Premium: starts at ~$40–$53 per agent per month
- Enterprise: Custom pricing for large deployments
Alternative #4—Freshservice
Freshservice positions itself as the user-friendly ITSM alternative with clean interface design and straightforward deployment, appealing to organizations transitioning from informal help desk processes. While InvGate emphasizes integrated ITAM and no-code workflows, Freshservice focuses on ease of adoption with modular add-ons for advanced capabilities.
What Does Freshservice Do
Freshservice delivers cloud-native ITSM with emphasis on intuitive user experience, basic automation workflows, self-service portals, and the ability to integrate with the broader Freshworks business software ecosystem, including CRM and customer support tools, via optional marketplace apps.
Freshservice Differentiators
- Exceptionally clean, modern interface that reduces training requirements for agents and end users
- Freshworks ecosystem integration connecting ITSM with CRM, customer support, and sales processes
- Quick deployment model typically completed within 4-8 weeks for standard configurations
- Tiered add-on approach allowing organizations to start simple and add complexity over time
- Strong mobile experience for field technicians and remote support scenarios
Freshservice Pros
- Minimal learning curve for teams moving from email-based support or basic ticketing
- Good balance of functionality and simplicity for SMB and mid-market organizations
- Regular feature updates and modern SaaS user experience
- Reasonable pricing for base functionality without major customization needs
- Solid reporting and analytics for standard ITSM metrics
Freshservice Pricing (billed annually)
- Starter: $19 per agent per month
- Growth: $49 per agent per month
- Pro: $99 per agent per month
- Enterprise: Custom pricing with advanced features and integrations
- Monthly billing rates are higher for each plan
Alternative #5—NinjaOne
NinjaOne represents a fundamentally different approach by combining remote monitoring and management (RMM) with ITSM capabilities, making it particularly attractive to MSPs and IT teams that prioritize endpoint management alongside service desk functionality. This unified platform approach contrasts with InvGate's separate ITSM and ITAM products.
What Does NinjaOne Do
NinjaOne provides unified endpoint management combining RMM, patch management, remote access, and scripting, with integrated asset tracking and integrations for ticketing and customer communication, specifically designed for MSP operations and distributed IT management.
NinjaOne Differentiators
- All-in-one RMM and ITSM platform eliminating the need for separate monitoring and service desk tools
- MSP-optimized features including multi-tenant management, billing integration, and client portal access
- Real-time endpoint visibility with automated remediation capabilities and proactive monitoring
- Technician efficiency focus with tools designed for remote support and field service operations
- Scalable per-endpoint pricing that can be more economical than per-agent models for device-heavy environments
NinjaOne Pros
- Strong automation for routine maintenance tasks like patching, updates, and system optimization
- Excellent for organizations managing many endpoints across multiple locations
- Built-in remote access tools reducing need for separate remote support software
- Good fit for teams that need both proactive monitoring and reactive support capabilities
- Comprehensive mobile app for technicians working on-site or remotely
NinjaOne Pricing
- Pricing based on endpoints managed rather than support agents
- Professional: $4+ per endpoint per month
- Enterprise: Custom pricing with advanced automation and integrations
- No free tier, but trial periods available for evaluation
Alternative #6—Desk365
Desk365 positions itself as the Microsoft Teams-native alternative, designed specifically for organizations that have standardized on Microsoft 365 and want their help desk to live entirely within Teams rather than requiring separate portal adoption. This approach directly contrasts with InvGate's more traditional service desk model.
What Does Desk365 Do
Desk365 provides a deeply integrated help desk solution for Microsoft Teams, enabling agents and end users to manage tickets, approvals, and workflows within the Teams environment, with AI-powered assistance and automation built for Microsoft-centric organizations, while also utilizing a separate support portal for full functionality.
Desk365 Differentiators
- Full Microsoft Teams integration allowing complete ticket management within Teams channels and chats
- AI-powered features including automated ticket summaries, knowledge base creation, and multilingual support
- Microsoft 365 ecosystem alignment with deep integration to Outlook, SharePoint, and other Office applications
- Simplified SLA management with custom rules, automated breach alerts, and escalation workflows
- Lower entry pricing starting at $12 per agent per month versus higher-tier competitors
Desk365 Pros
- Eliminates need for separate help desk portals when teams are already Teams-centric
- Strong AI capabilities for reducing manual categorization and response work
- Intuitive setup process with minimal learning curve for Microsoft-familiar users
- Good value proposition for smaller teams needing modern ITSM features
- Real-time collaboration features leveraging Teams' communication strengths
How Desk365 Works with Siit
Desk365's Teams-focused approach complements Siit's cross-platform capabilities, allowing organizations to maintain Teams-native support while leveraging Siit's broader integration ecosystem for complex cross-departmental workflows.
Desk365 Pricing
- Standard/Pro: $12 per agent per month
- Plus: $20 per agent per month
- 21-day free trial available for evaluation
How Siit Supports ITSM Tools
Siit's unique strength lies in its ability to work alongside existing ITSM tools rather than requiring complete replacement. Unlike traditional alternatives that compete directly with InvGate, Siit orchestrates cross-departmental workflows that span IT, HR, Finance, and Operations through native Slack and Teams integration.
This means teams can continue using ServiceNow for enterprise governance, Jira for DevOps workflows, or Freshservice for basic ticketing while Siit handles the coordination overhead between departments. The platform integrates with leading business tools to centralize operations, automate workflows, and enhance institutional knowledge—though its integration catalog is limited and specific capabilities are described primarily in Siit's marketing materials. Rather than forcing teams to choose between tools, Siit aims to make ITSM platforms smarter by automating coordination tasks that can otherwise consume significant operational capacity.
