Journal des modifications

Applications and equipment on requests

Requests can now be directly linked to specific applications and equipment, giving you better data structure and new automation capabilities.

What's new:

• Link requests to applications and equipment for clearer data visibility
• Run more granular reports by app or equipment to identify trends and most-requested items
• Use new workflow actions based on applications and equipment to automate processes

This replaces the previous approach of embedding apps and equipment within services or custom fields, giving you more detailed tracking and control.

‍

Role-based AI agent access

You can now configure AI agent access at the role level. In Settings > Roles & Permissions > AI Agents, toggle which agents are available to each role in your organization.

Enable or disable specific agents per role, ensure users only see agents relevant to their function, and manage all agent permissions in one place.

Not every role needs access to every agent. HR admins don't need the IT Agent, and finance users don't need HR workflows. This reduces noise, improves discoverability, and ensures users interact with the right agent for their needs.

Perfect for restricting sensitive agents to authorized roles, simplifying the experience for end users, and maintaining compliance by limiting access to confidential workflows.

Available now in Settings > Roles & Permissions.

‍

Email satisfaction survey

‍
When a request is resolved, Siit now sends an automatic satisfaction survey via email. Users can rate their experience with one-click emoji ratings (😞 😐 😃 😍)—no login required.

Track service desk performance and identify areas for improvement. See which request types, teams, or workflows deliver the best experience—and which need attention.

Use satisfaction data to measure SLA quality beyond speed, identify training opportunities, and justify investments with real user sentiment.

Available now for all plans.

Improved request details view

We've redesigned the request details overlay with increased height and width for better readability.

This update lays the groundwork for upcoming improvements including full-width view, keyboard navigation through request lists, and new request fields for associated apps and equipment.

Duplicate Workflow Branches

You can now duplicate branches in the workflow builder. Right-click any branch and select "Duplicate branch" to instantly copy the entire logic—conditions, actions, and nested steps included.

Stop rebuilding similar workflows from scratch. Duplicate branches to create variations for different teams, departments, or approval flows while keeping the core logic intact.

Perfect for creating department-specific onboarding flows, building similar approval paths with different thresholds, or replicating access request patterns across multiple apps.

‍

Rate AI Agent Responses

Help us improve AI answer quality with direct feedback. You can now rate AI agent responses directly in the conversation thread—whether you're in Siit's interface or Slack.

When the AI agent answers a request, react with 👍 or 👎 to share whether the response was helpful. Add optional feedback to explain what worked or didn't work.

Your feedback creates a direct loop that improves agent accuracy for edge cases and complex requests. Over time, this makes the agent smarter at handling your specific workflows, policies, and internal processes.

‍

New Employee Portal

We rebuilt the employee experience with a unified view of requests created, requests being followed, pending approvals, and AI conversation history.

New customization options let you tailor what employees see—services, apps, directory, knowledge base—so everyone gets exactly what they need.

The new portal is live for all accounts today.

See what's new

Automate Slack Directly from Workflows and AI Agents

Stop manually adding people to channels. Let Siit handle it. Five new Slack actions are now available in workflows and agent paths:

• Add user to Slack group – Auto-provision private group access
• Add user to public channel – Grant channel access on demand
• Create public channel – Spin up channels dynamically
• Archive public channel – Clean up channels automatically when projects end or teams disband
• Post a message on a Slack channel – Send notifications and updates

Learn how to trigger Slack actions in workflows

Improved Documentation

We refreshed our docs with clearer explanations, better examples, and faster answers. Everything you need to understand features, configure workflows, and unlock advanced capabilities.

Explore the docs

Keyboard Shortcuts

Navigate Siit without ever touching your mouse.

We've added keyboard shortcuts across the dashboard so you can jump between requests, trigger actions, and search without breaking flow. Less clicking, more doing.

Try it now: Press Ctrl + S anywhere in Siit to see all available shortcuts.

See the full list of shortcuts

Siit Now Speaks 8 New Languages

Global teams need localized experiences. 🇪🇸🇮🇹🇵🇹🇯🇵🇷🇴🇰🇷🇮🇱 🇧🇷

Siit is now available in Spanish, Portuguese, Japanese, Italian, Romanian, Korean, Arabic, and Hebrew.

Whether your team is in São Paulo, Seoul, or Barcelona, they can now use Siit in their preferred language. Switch instantly in user settings.

‍

Create Request Actions

A new Workflow action that automatically opens a second request when something happens on a primary one — for example, when it’s submitted, updated, approved, or moved to a specific status.

This lets you orchestrate multi-step processes and route work to the right teams, queues, and request types — without manual triage.

Example use cases:

• Onboarding: When “New hire” is submitted, automatically create “Laptop provisioning,” “SaaS access,” and “Payroll setup” requests.
• Offboarding: On submission or approval, create “Reclaim equipment” and “Disable accounts.”
• IT/TechOps: When an incident is created or reaches a certain status, open a “Problem/RCA” or “Change” request.
• Finance/RevOps: When “Vendor request” is approved, trigger a “PO creation” request for Finance.

‍

Workflow Chaining

Workflows can now trigger other workflows. When one workflow changes a record (adds a tag, updates status, assigns someone), any workflow listening for that event runs automatically.

Build small, focused workflows that compose into sophisticated automation chains.

‍

Role-Based Workflow Access

You can now control access to Workflow categories based on admin roles.

Define per-role permissions to specify which categories each role can view or manage, then assign roles to admin groups. This allows for least-privilege access, clearer separation between HR/IT/Security workflows, and reduced admin clutter.

‍

Manage Admin Notifications

You now have finer control over admin notification settings:

• For New request and Change of assignment events, you can define the notification scope:
  • Requests assigned to you
  • Requests in your inboxes
  • Unassigned requests
• Added notifications for snooze expiration events.
• Added configuration options for SLA breach alerts, allowing notifications at or before the breach time.

👉 Learn how to manage admin notifications

Admin Notifications Improvements

You now have more control over your notifications. For New Requests and Change of Assignment notifications, you can define the scope:

• Requests assigned to you
• Requests in your inboxes
• Unassigned requests

👉 Learn how to manage admin notifications

‍

Internal Note Action

You can now automatically create an internal note as part of any workflow.

• Notes are added to the request conversation and timeline, visible only to admins and agents (never to the requester).
• They support workflow variables like requester details, approver results, app/device info, external ticket IDs, costs, and run links — ensuring your team always has the right context at the right time.

‍

Contextual Approval Messages

You can now add a custom message to any Approval step in a workflow.

The message appears directly in the approval card in Slack/Teams and in email, giving approvers the context they need (who, what, why, cost/urgency, links) to make faster, more informed decisions.

‍

Request List Navigation

You can now browse and interact with the request list while an overlay is open — making navigation faster and smoother.

Additionally, overlays will no longer close when clicking outside of them; use the close button or press Esc instead.

Text Formatting (Synced to Slack)

Write with clarity using bold, italics, links, and more. Your formatting in Siit is automatically reflected in Slack for consistent, professional communication.

‍

Workspaces

You can now create multiple workspaces under a single account, linked to a specific email. Each workspace maintains distinct user lists and separate billing plans.

To switch between workspaces:

1. Click on your profile picture in the top right corner.
2. Hover over "Switch workspace."
3. If you have other workspaces associated with your account, a list will appear for you to select from.

GitHub Integration

Siit now integrates with GitHub to streamline collaboration and request management.

What's new:

‍

‍

German Language Now Supported 🇩🇪

We are thrilled to announce that our platform now fully supports the German language. Whether you're an individual user or managing a team, switching to German is seamless and effortless. This enhancement aims to provide a more localized experience for our customers in Germany, ensuring smooth navigation and improved usability.

‍

How to change your preferred language?

Individual users: Navigate to employee profile -> Select German in language settings.

Company-wide settings: Navigate to Settings -> Workspace -> Account Details. Then choose German as default language as German. This will update the language for all users in your organization.

Approval Workflow Reminder

Admins can set automated reminders to ensure timely responses in the approval process. This feature helps maintain momentum in approval workflows, reducing bottlenecks and improving overall system efficiency. With reminders for approvals, admins can: 

• Keep approvals moving and prevent delays.
• Reduce manual follow-ups by sending automatic reminders.
• Ensure workflow processes stay on track.

Siit SAML SSO with Google

Enable Single Sign-On (SSO) using SAML with Google credentials, enhancing security and simplifying access for Admins to Siit.io.

• Utilize Google's robust security measure for authentication.
• Reduce password fatigue and enhance security by allowing users to have one secure password.

Bulk Actions Now Available

Managing requests just got faster. We’ve rolled out Bulk Actions to streamline your workflow and help you stay organized.

You can now select multiple requests and apply actions in bulk via the "More" menu:

• Change Inbox: Move requests to the correct inbox in one step.
• Associate To: Assign requests to an admin in seconds.
• Followers: Add or remove followers to keep the right people notified.
• Priority: Update priorities across multiple requests at once.
• Tags: Apply or remove tags quickly.
• Snooze: Pause multiple requests for later follow-up.

Why it matters:

• Faster workflows: No more repetitive actions—process requests in batches.
• Simple & intuitive: A clean interface keeps bulk actions easy to use.

Read (un)read

The "Read & Unread" feature helps users quickly identify requests needing attention.

Unread requests are clearly highlighted using a distinct visual cue, such as a bold font or a colored marker. Intended to help admins:

• Efficiency: Easily spot new or updated requests.
• Clarity: Clear visual differences reduce confusion.
• Focus: Stay updated on the most relevant tasks.

‍

Manage Billing In-App

You can now fully manage your subscription directly from the app — no need to reach out to support.

• View your current plan and the features included
• Explore upgrade options and change plans self-serve
• Update billing details and payment methods
• Download past invoices whenever you need
• Handle subscription changes, including cancellation when eligible

Everything you need to stay on top of your billing is now available right in your account settings.

‍

Article-Aware Playbooks: Siit’s AI Agent now pulls key info from linked knowledge articles and adds direct links for context.

Field mapping for Jira, Jira Service Management & Zendesk: Allows you to select fields from Siit Requests and match them to the appropriate custom fields. This means you can:

• Customize your own mapping
• Route only the requests you want
• Keep collaborating with teams still on Jira, JSM & Zendesk

We’ve reorganized the product interface to better match how teams use Siit daily:

• Reference views: Resources and reporting are neatly grouped in dropdowns.
• Setup tasks: Moved to Settings, including Services.
• Service Catalog: now under the Run Configuration section in Settings.

We’re thrilled to announce the launch of Siit’s AI IT Agent, designed to supercharge your IT operations and free up your team’s time. Here’s what it brings to the table:

• Deflect Routine Requests: Automate internal processes like password resets, access requests, and approvals—so your team can focus on what matters most.
• Leverage Your Knowledge Base: Deliver instant, accurate answers by tapping into your existing resources.
• Communicate in the Right Language: Adapt seamlessly to the tone, style, and language your users expect.
• Escalate When Needed: Hand off complex issues to the right human, ensuring nothing falls through the cracks.

This is just the beginning. Siit’s AI IT Agent is here to make IT support smarter, faster, and more efficient.

‍

We’re excited to share that our new Reporting tab is now live! It replaces the former “Analytics” and brings powerful new tools to help you track, export, and manage your data more efficiently.

Here’s what’s new:

Dashboards with 3 Levels of Granularity

• Personal: Monitor your individual performance and stay on top of your daily activity.
• Inbox: Track inbox-level activity, measure performance, and uncover actionable insights.
• Company: Get a high-level overview of your organization’s overall performance.

New Export Capabilities

• You can now export your data directly from the app in multiple formats (CSV, XLSX, JSON). Available across product areas: requests, communication, services, workflows, assets, and more.

Role-based Visibility Management

• Control who sees what: admins can now manage reporting visibility and export permissions per role, directly from the Roles & Permissions settings. These updates are designed to help you better analyze, share, and act on your data.

Here's what's new:

• Probation End Date: Seamlessly sync an employee's probation date from any data point in your HRIS system. This integration empowers you to automate workflows and ensure timely actions based on critical data.
• Expanded Approval Process: Introducing the ability to send approvals to an "external" user type. Enhance collaboration by easily incorporating external stakeholders into your approval workflows.
• Mobile Application Enhancements: Stay organized on the go! We've added the ability to change status and use the snooze feature directly from the mobile app. It's easier than ever to manage tasks and priorities from your mobile device.

Latest Siit Release
‍

We rolled out a series of new enhancements to make IT operations smoother. Here's what's new:

• AI-Powered automation – AI rules set per-channel for automatic request creation, saving time and effort.
• Slack home Enhancements – Easily track all pending approvals directly from Slack.
• Microsoft Teams improvements – Get sequential request numbers and better request visibility for streamlined workflows.
• Search in all tables – Quickly find what you need across requests, equipment, and workflow tables with enhanced search functionality.
• Public API upgrades – Now supports per-user tokens and application updates for greater flexibility. Visit our Developer page

‍