Journal des modifications

Create Request Actions

A new Workflow action that automatically opens a second request when something happens on a primary one — for example, when it’s submitted, updated, approved, or moved to a specific status.

This lets you orchestrate multi-step processes and route work to the right teams, queues, and request types — without manual triage.

Example use cases:

• Onboarding: When “New hire” is submitted, automatically create “Laptop provisioning,” “SaaS access,” and “Payroll setup” requests.
• Offboarding: On submission or approval, create “Reclaim equipment” and “Disable accounts.”
• IT/TechOps: When an incident is created or reaches a certain status, open a “Problem/RCA” or “Change” request.
• Finance/RevOps: When “Vendor request” is approved, trigger a “PO creation” request for Finance.

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Workflow Chaining

Workflows can now trigger other workflows. When one workflow changes a record (adds a tag, updates status, assigns someone), any workflow listening for that event runs automatically.

Build small, focused workflows that compose into sophisticated automation chains.

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Role-Based Workflow Access

You can now control access to Workflow categories based on admin roles.

Define per-role permissions to specify which categories each role can view or manage, then assign roles to admin groups. This allows for least-privilege access, clearer separation between HR/IT/Security workflows, and reduced admin clutter.

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Manage Admin Notifications

You now have finer control over admin notification settings:

• For New request and Change of assignment events, you can define the notification scope:
  • Requests assigned to you
  • Requests in your inboxes
  • Unassigned requests
• Added notifications for snooze expiration events.
• Added configuration options for SLA breach alerts, allowing notifications at or before the breach time.

👉 Learn how to manage admin notifications

Admin Notifications Improvements

You now have more control over your notifications. For New Requests and Change of Assignment notifications, you can define the scope:

• Requests assigned to you
• Requests in your inboxes
• Unassigned requests

👉 Learn how to manage admin notifications

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Internal Note Action

You can now automatically create an internal note as part of any workflow.

• Notes are added to the request conversation and timeline, visible only to admins and agents (never to the requester).
• They support workflow variables like requester details, approver results, app/device info, external ticket IDs, costs, and run links — ensuring your team always has the right context at the right time.

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Contextual Approval Messages

You can now add a custom message to any Approval step in a workflow.

The message appears directly in the approval card in Slack/Teams and in email, giving approvers the context they need (who, what, why, cost/urgency, links) to make faster, more informed decisions.

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Request List Navigation

You can now browse and interact with the request list while an overlay is open — making navigation faster and smoother.

Additionally, overlays will no longer close when clicking outside of them; use the close button or press Esc instead.

Text Formatting (Synced to Slack)

Write with clarity using bold, italics, links, and more. Your formatting in Siit is automatically reflected in Slack for consistent, professional communication.

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Workspaces

You can now create multiple workspaces under a single account, linked to a specific email. Each workspace maintains distinct user lists and separate billing plans.

To switch between workspaces:

1. Click on your profile picture in the top right corner.
2. Hover over "Switch workspace."
3. If you have other workspaces associated with your account, a list will appear for you to select from.

GitHub Integration

Siit now integrates with GitHub to streamline collaboration and request management.

What's new:

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German Language Now Supported 🇩🇪

We are thrilled to announce that our platform now fully supports the German language. Whether you're an individual user or managing a team, switching to German is seamless and effortless. This enhancement aims to provide a more localized experience for our customers in Germany, ensuring smooth navigation and improved usability.

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How to change your preferred language?

Individual users: Navigate to employee profile -> Select German in language settings.

Company-wide settings: Navigate to Settings -> Workspace -> Account Details. Then choose German as default language as German. This will update the language for all users in your organization.

Approval Workflow Reminder

Admins can set automated reminders to ensure timely responses in the approval process. This feature helps maintain momentum in approval workflows, reducing bottlenecks and improving overall system efficiency. With reminders for approvals, admins can: 

• Keep approvals moving and prevent delays.
• Reduce manual follow-ups by sending automatic reminders.
• Ensure workflow processes stay on track.

Siit SAML SSO with Google

Enable Single Sign-On (SSO) using SAML with Google credentials, enhancing security and simplifying access for Admins to Siit.io.

• Utilize Google's robust security measure for authentication.
• Reduce password fatigue and enhance security by allowing users to have one secure password.

Bulk Actions Now Available

Managing requests just got faster. We’ve rolled out Bulk Actions to streamline your workflow and help you stay organized.

You can now select multiple requests and apply actions in bulk via the "More" menu:

• Change Inbox: Move requests to the correct inbox in one step.
• Associate To: Assign requests to an admin in seconds.
• Followers: Add or remove followers to keep the right people notified.
• Priority: Update priorities across multiple requests at once.
• Tags: Apply or remove tags quickly.
• Snooze: Pause multiple requests for later follow-up.

Why it matters:

• Faster workflows: No more repetitive actions—process requests in batches.
• Simple & intuitive: A clean interface keeps bulk actions easy to use.

Read (un)read

The "Read & Unread" feature helps users quickly identify requests needing attention.

Unread requests are clearly highlighted using a distinct visual cue, such as a bold font or a colored marker. Intended to help admins:

• Efficiency: Easily spot new or updated requests.
• Clarity: Clear visual differences reduce confusion.
• Focus: Stay updated on the most relevant tasks.

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Manage Billing In-App

You can now fully manage your subscription directly from the app — no need to reach out to support.

• View your current plan and the features included
• Explore upgrade options and change plans self-serve
• Update billing details and payment methods
• Download past invoices whenever you need
• Handle subscription changes, including cancellation when eligible

Everything you need to stay on top of your billing is now available right in your account settings.

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Article-Aware Playbooks: Siit’s AI Agent now pulls key info from linked knowledge articles and adds direct links for context.

Field mapping for Jira, Jira Service Management & Zendesk: Allows you to select fields from Siit Requests and match them to the appropriate custom fields. This means you can:

• Customize your own mapping
• Route only the requests you want
• Keep collaborating with teams still on Jira, JSM & Zendesk

We’ve reorganized the product interface to better match how teams use Siit daily:

• Reference views: Resources and reporting are neatly grouped in dropdowns.
• Setup tasks: Moved to Settings, including Services.
• Service Catalog: now under the Run Configuration section in Settings.

We’re thrilled to announce the launch of Siit’s AI IT Agent, designed to supercharge your IT operations and free up your team’s time. Here’s what it brings to the table:

• Deflect Routine Requests: Automate internal processes like password resets, access requests, and approvals—so your team can focus on what matters most.
• Leverage Your Knowledge Base: Deliver instant, accurate answers by tapping into your existing resources.
• Communicate in the Right Language: Adapt seamlessly to the tone, style, and language your users expect.
• Escalate When Needed: Hand off complex issues to the right human, ensuring nothing falls through the cracks.

This is just the beginning. Siit’s AI IT Agent is here to make IT support smarter, faster, and more efficient.

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We’re excited to share that our new Reporting tab is now live! It replaces the former “Analytics” and brings powerful new tools to help you track, export, and manage your data more efficiently.

Here’s what’s new:

Dashboards with 3 Levels of Granularity

• Personal: Monitor your individual performance and stay on top of your daily activity.
• Inbox: Track inbox-level activity, measure performance, and uncover actionable insights.
• Company: Get a high-level overview of your organization’s overall performance.

New Export Capabilities

• You can now export your data directly from the app in multiple formats (CSV, XLSX, JSON). Available across product areas: requests, communication, services, workflows, assets, and more.

Role-based Visibility Management

• Control who sees what: admins can now manage reporting visibility and export permissions per role, directly from the Roles & Permissions settings. These updates are designed to help you better analyze, share, and act on your data.

Here's what's new:

• Probation End Date: Seamlessly sync an employee's probation date from any data point in your HRIS system. This integration empowers you to automate workflows and ensure timely actions based on critical data.
• Expanded Approval Process: Introducing the ability to send approvals to an "external" user type. Enhance collaboration by easily incorporating external stakeholders into your approval workflows.
• Mobile Application Enhancements: Stay organized on the go! We've added the ability to change status and use the snooze feature directly from the mobile app. It's easier than ever to manage tasks and priorities from your mobile device.

Latest Siit Release
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We rolled out a series of new enhancements to make IT operations smoother. Here's what's new:

• AI-Powered automation – AI rules set per-channel for automatic request creation, saving time and effort.
• Slack home Enhancements – Easily track all pending approvals directly from Slack.
• Microsoft Teams improvements – Get sequential request numbers and better request visibility for streamlined workflows.
• Search in all tables – Quickly find what you need across requests, equipment, and workflow tables with enhanced search functionality.
• Public API upgrades – Now supports per-user tokens and application updates for greater flexibility. Visit our Developer page

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