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The pulse of IT

Our best content on scaling your internal operations

Latest news

April 29, 2025

Apr 29, 2025

How to Set Up a Fully Automated IT Helpdesk in Slack & Teams

Learn how to streamline IT support with Siit’s automation in Slack and Teams. Automate routing, responses, and tracking to improve efficiency and employee satisfaction.

Anthony Tobelaim

Tools & Integrations

April 28, 2025

Apr 29, 2025

Why Slack and Teams Are the Future of IT Helpdesks (And How to Get Started)

Transform Slack or Teams into your IT helpdesk with Siit. Streamline intake, triage, automation, and support tracking to enhance internal service and boost efficiency.

Chalom Malka

Tools & Integrations

April 27, 2025

Apr 29, 2025

How to Encourage Employees to Contribute to Your Knowledge Base

Learn how to encourage effortless knowledge sharing across teams. See how Siit simplifies contribution with templates, Slack/Teams bots, and seamless workflows.

Chalom Malka

Industry Insights

April 26, 2025

Apr 29, 2025

How Does a Knowledge Management System Work

Build a real-time knowledge system with Siit to streamline support, empower self-service, and improve employee satisfaction. Learn the 8 key components of success.

Doren Darmon

Employee Experience

April 25, 2025

Apr 29, 2025

Components of a Knowledge Management System

Build a knowledge management system that scales with Siit. Learn the 10 essential components for better searchability, integration, and self-service in Slack & Teams.

Chalom Malka

ITSM

April 24, 2025

Apr 29, 2025

Advantages of a Knowledge Management System

Learn how a knowledge management system (KMS) reduces service requests, speeds up resolutions, and empowers teams. See how Siit integrates knowledge in Slack & Teams.

Arnaud Chemla

ITSM

April 23, 2025

Apr 29, 2025

Mastering Knowledge Management: Step-by-Step Guide

Build a scalable internal knowledge system with these 10 best practices. Learn how Siit integrates knowledge management seamlessly into Slack and Teams.

Anthony Tobelaim

ITSM

April 22, 2025

Apr 29, 2025

10 Best Practices for Effective Knowledge Base Management

Learn 10 best practices to build a scalable knowledge base that deflects requests, accelerates resolutions, and integrates seamlessly with Siit in Slack and Teams.

Doren Darmon

ITSM

April 21, 2025

Apr 29, 2025

Maximizing KCS for Improved Internal Service Desks

Turn every support request into reusable knowledge. Learn how Siit brings KCS to life inside Slack and Teams to reduce tickets, deflect questions, and scale support.

Chalom Malka

ITSM

April 20, 2025

Apr 29, 2025

How Knowledge Management Improves IT Service Delivery

Reduce requests, speed up resolutions, and improve support consistency. Learn how Siit’s knowledge management integrates with Slack and Teams to enhance IT service.

Arnaud Chemla

ITSM

April 19, 2025

Apr 29, 2025

5 Knowledge Base Article Templates

Create scalable, actionable knowledge for IT, HR, and Ops teams with 5 proven templates. Use Siit’s AI-powered helpdesk to surface articles directly in Slack and Teams.

Anthony Tobelaim

ITSM

April 18, 2025

Apr 18, 2025

Streamlining Processes for Efficiency: How to Work Smarter, Move Faster, and Reduce Internal Friction

Discover how to reduce friction and streamline internal processes with Siit—from centralized requests to automation and real-time performance tracking.

Arnaud Chemla

ITSM

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