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July 26, 2025

Jul 26, 2025

Guide to Implementing Slack Auto Replies for ITSM

Discover a five-step framework to identify high-volume triggers, deploy AI responses, and expose hidden productivity drains in real-time dashboards.

Anthony Tobelaim

Tools & Integrations

July 19, 2025

Jul 19, 2025

Maximizing Service Desk Efficiency: How Siit Helps IT Teams Work Smarter

Six-step framework to centralize intake, auto-assign owners, and reach 95 % SLA compliance—without adding headcount.

Anthony Tobelaim

Tools & Integrations

July 19, 2025

Jul 19, 2025

The Best ITSM Tools for Slack and Teams-First Companies

Compare ITSM platforms built for Slack and Teams. Get feature tables, evaluation checklists, and see why chat-native tools like Siit streamline internal support.

Doren Darmon

Tools & Integrations

July 19, 2025

Jul 19, 2025

Mastering Incident Response: Your Path to Operational Excellence

Learn to classify incidents, assign clear roles, automate triage, and run blameless post-mortems—turn outages into reliability wins.

Chalom Malka

ITSM

July 19, 2025

Jul 19, 2025

The Change Management Process in IT: A Step-by-Step Guide

Discover how Siit’s 7-step approach to change management streamlines workflows, reduces risk, and speeds up resolution times with Slack and Teams integration.

Arnaud Chemla

ITSM

July 19, 2025

Jul 19, 2025

Guide to Follow-the-Sun Model

Learn to run follow-the-sun support with automated routing, rich handoffs and SLA dashboards — keeping responses under 15 minutes without night shifts.

Anthony Tobelaim

ITSM

July 19, 2025

Mar 21, 2025

Why Retail IT Can’t Afford to Be Slow: The Case for AI-Powered ITSM

Retail moves fast—your IT should too. See how AI-powered ITSM automates service requests, prevents system failures, and keeps stores and e-commerce running at full speed.

Chalom Malka

ITSM

July 10, 2025

Jul 10, 2025

IT Alerting Strategy 2025: How to Design On-Call Workflows That Prevent Burnout and Speed Up Incident Response

Learn to craft on-call workflows that slash incident response times and avert engineer burnout. Step-by-step strategies, checklists, and Siit tips inside.

Anthony Tobelaim

ITSM

July 10, 2025

Jul 10, 2025

How to Reduce IT Backlog: Practical Automation Playbooks That Get You Back to Zero

Overflowing IT tickets? Follow these automation playbooks to triage smarter, route faster, and hit zero backlog—without adding headcount.

Doren Darmon

ITSM

July 10, 2025

Jul 10, 2025

Managing Multiple Projects Across Platforms: How to Stay Productive Without Losing Track of Work

Stop losing tasks in Slack, Jira, Asana & Zendesk. Learn proven steps to centralize work, set routing rules, and automate updates—without tool chaos.

Chalom Malka

Employee Experience

July 10, 2025

Jul 10, 2025

How to Improve Your Knowledge Base in 2025: A Step-by-Step Guide to Boost Self-Service and Deflect Tickets

Step-by-step tactics to optimize your 2025 knowledge base, boost self-service and slash ticket volume. Includes checklists, KPIs & tool tips.

Arnaud Chemla

ITSM

July 10, 2025

Jul 10, 2025

The 2025 Buyer’s Guide to ITSM Tools: Compare Features, Pricing, and Use Cases

Explore the 2025 ITSM tools landscape. Compare features, pricing & AI use cases with actionable checklists to pick the right platform for your team's needs.

Anthony Tobelaim

Tools & Integrations

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