- Integrates with Siit
- Comprehensive ITSM feature set
- Deep integration with Atlassian ecosystem
- Powerful automation and AI capabilities
- Strong security and compliance features
- Steep learning curve and complex interface
- Advanced features locked by pricing tiers
- Heavy customization for advanced configurations
- Performance issues reported with large datasets
- Slower support response times for standard plans
Jira Service Management
Pricing
- Comprehensive feature set
- Scalable architecture
- Intuitive design reduces training time and enables quick adoption
- Extensive marketplace and API capabilities
- Pre-trained customer service AI with minimal setup
- Consistent uptime and stability
- Advanced features require higher-tier plans
- Customization and workflow automation needs technical expertise
- Basic plans restrict access to advanced reporting
- Workforce management features require additional subscriptions
- Extensive customization may lead to compatibility issues
Zendesk
Pricing
- Integrates with Siit
- Gentle learning curve for teams new to formal ITSM
- Strong service catalog and knowledge base capabilities
- Built-in asset discovery and management
- Straightforward implementation process
- Advanced features require higher tiers
- Reporting limited to basic analytics
- Mobile app limited compared to desktop
- Complex workflow set-up
- Support quality inconsistent
Freshservice
Pricing
GLPI
Pricing
Atomicwork
Pricing
Siit is a modern AI-powered service desk platform known for its Slack-native ticketing, cross-departmental workflow orchestration, and agentic AI that executes work autonomously.
However, as teams grow and operational needs become more complex, many organizations find themselves exploring alternatives.
Common reasons include existing investments in Atlassian ecosystems, a preference for traditional ticketing interfaces, a need for open-source flexibility, and requirements for specific enterprise features such as advanced asset management, multi-brand support, or legacy system integrations.
Top Alternatives to Siit
Here are five leading alternatives that address common limitations teams face with Siit, each offering unique strengths for different organizational needs and workflows.
1. Jira Service Management
Jira Service Management stands out as the comprehensive ITSM solution for teams deeply invested in Atlassian's ecosystem, offering native integration with Jira Software, Confluence, and other Atlassian tools. Teams choose JSM when they need service management that connects directly to development workflows and existing issue tracking processes. With ITIL-aligned features, incident management capabilities, and extensive customization options, JSM appeals to organizations that prioritize integration with their existing Atlassian stack and need enterprise-grade service desk functionality.
What Does Jira Service Management Do
Jira Service Management provides comprehensive ITSM capabilities, including incident management, problem tracking, change management, and service request handling. Teams use it for everything from basic ticket tracking to complex project orchestration across IT and development departments, with features supporting ITIL processes, knowledge management, and advanced reporting.
Jira Service Management Differentiators
- Native integration with Jira Software for seamless IT-development collaboration
- ITIL-aligned workflows and best practice templates out of the box
- Advanced automation rules and workflow customization options
- Strong incident and problem management capabilities
- Extensive marketplace of add-ons and extensions
Jira Service Management Pros
- Seamless connection to existing Atlassian ecosystem
- Powerful automation engine for complex workflows
- Strong reporting and analytics capabilities
- Enterprise-grade security and compliance features
- Flexible pricing that scales with team needs
- Comprehensive API for custom integrations
How Jira Service Management Works with Siit
Jira Service Management integrates with Siit's business process orchestration platform through two-way sync capabilities. When teams use JSM for traditional ITSM tracking and Siit for internal operations, workflows become more powerful. For example, when an employee requests software access through Siit in Slack, the approval and provisioning process can automatically create tracking tickets in JSM, sync status updates bidirectionally, and maintain compliance records—all without manual intervention.
Jira Service Management Pricing
- Free: $0 - Up to 3 agents, basic features
- Standard: ~$20-23.80/agent/month - ITIL capabilities, automation
- Premium: $44.27/agent/month - Advanced features, 24/7 support
- Enterprise: Custom pricing - Unlimited storage, advanced controls
2. Zendesk
Zendesk distinguishes itself through comprehensive omnichannel support capabilities originally built for customer service but widely adopted for internal IT operations. Unlike Siit's focus on chat-native experiences and business process automation, Zendesk emphasizes multi-brand management, advanced ticketing workflows, and sophisticated reporting across email, phone, chat, and social channels. Teams gravitate toward Zendesk when they need robust ticket management with extensive customization options and enterprise-grade features across multiple communication channels.
What Does Zendesk Do
Zendesk provides a comprehensive support platform that handles ticketing, knowledge management, live chat, and analytics across multiple channels. Teams use it to centralize support operations, manage complex ticket routing, track SLAs, and deliver consistent service experiences across different communication channels and organizational divisions.
Zendesk Differentiators
- Omnichannel support across email, chat, phone, and social media
- Advanced ticket routing and escalation workflows
- Comprehensive knowledge base with AI-powered article suggestions
- Strong analytics and reporting dashboards
- Multi-brand support for organizations managing multiple divisions
Zendesk Pros
- Mature platform with extensive customization capabilities
- Strong integration marketplace with thousands of apps
- Powerful reporting and business intelligence features
- Excellent mobile experience for agents and end users
- Advanced automation and workflow capabilities
- Global support with 24/7 availability
How Zendesk Works with Siit
Zendesk integrates with Siit's business process orchestration platform through robust API and bidirectional sync capabilities. When teams use Zendesk for multi-brand support operations and Siit for internal workflow automation, the combination becomes powerful.
For example, when an employee requests hardware through Siit in Slack, the approval and procurement process can automatically create tracking tickets in Zendesk, update status across both platforms, and synchronize resolution data—all without manual coordination between systems.
Zendesk Pricing
- Suite Team: $55/agent/month - Essential features, basic automation
- Suite Growth: $89/agent/month - Advanced features, reporting
- Suite Professional: $115/agent/month - Full feature set, AI capabilities
- Enterprise: Custom pricing - Advanced security, customization
3. Freshservice
Freshservice positions itself as the enterprise-grade ITSM solution for mid-market organizations that need comprehensive features without ServiceNow complexity or pricing. Where Siit focuses on eliminating coordination overhead through agentic AI, Freshservice emphasizes traditional IT service management with asset tracking, change management, and comprehensive ITIL workflows. Marketing agencies, IT teams, and growing organizations choose Freshservice when they need structured ITSM processes without enterprise overhead.
What Does Freshservice Do
Freshservice provides comprehensive IT service management, including incident tracking, asset management, change control, and service catalog capabilities. It specializes in delivering enterprise ITSM features to mid-market organizations, offering built-in CMDB, IT asset management, and ITIL-aligned processes without requiring extensive configuration or consulting services.
Freshservice Differentiators
- Affordable pricing with a comprehensive ITSM feature set
- Built-in IT asset management and CMDB capabilities
- Intuitive interface with minimal training requirements
- Strong mobile app for field service and remote support
- Integrated service catalog with approval workflows
Freshservice Pros
- Competitive pricing for mid-market organizations
- Quick implementation without consulting requirements
- Comprehensive ITSM features out of the box
- Strong asset discovery and tracking capabilities
- Built-in knowledge management and self-service portal
- Native integrations with popular business tools
How Freshservice Works with Siit
Freshservice integrates with Siit's business process orchestration platform through API connections and workflow automation. When teams use Freshservice for ITSM tracking and Siit for cross-departmental automation, operations become more efficient.
For example, when an employee requests new equipment through Siit in Slack, the provisioning workflow can automatically generate asset records in Freshservice, trigger approval chains, update CMDB entries, and sync resolution status—all without switching between platforms.
Freshservice Pricing
- Starter: $19/agent/month - Basic ITSM features
- Growth: $49/agent/month - Asset management, workflows
- Pro: $99/agent/month - Advanced features, CMDB
- Enterprise: $119/agent/month - AI capabilities, advanced security
4. GLPI
GLPI takes the opposite approach from commercial service desk platforms by focusing on open-source flexibility and complete data ownership. Teams choose GLPI when they want comprehensive IT asset management and service desk functionality without licensing fees, extensive customization options without vendor limitations, and don't mind managing their own infrastructure and updates. While Siit offers managed infrastructure with immediate deployment, GLPI provides unlimited potential for organizations with technical expertise and specific customization needs.
What Does GLPI Do
GLPI provides open-source IT service management with a strong emphasis on asset inventory, helpdesk ticketing, and financial management. Organizations use it to track hardware, software licenses, network devices, and support tickets while maintaining complete control over data, customization, and deployment options.
GLPI Differentiators
- Completely free and open-source with no licensing costs
- Comprehensive IT asset management and inventory tracking
- Financial management features for hardware and software assets
- Extensive plugin ecosystem for custom functionality
- Full data ownership and on-premises deployment options
GLPI Pros
- Zero licensing costs for unlimited agents and users
- Complete transparency with access to source code
- Flexible customization without vendor limitations
- Strong community support and documentation
- Comprehensive asset tracking and inventory capabilities
- No vendor lock-in or mandatory upgrades
GLPI Pricing
- Community Edition: $0 - Full platform, self-hosted
- Cloud Hosting: Variable - Third-party managed hosting services
- Professional Support: Variable - Optional commercial support contracts
5. Atomicwork
Atomicwork represents the new generation of AI-first service desk platforms, emphasizing conversational interfaces and intelligent automation similar to Siit's approach. Where Siit focuses on unified operational data and agentic AI that executes work autonomously, Atomicwork emphasizes employee experience through conversational AI and automated resolution. Organizations explore Atomicwork when they want modern, AI-driven support experiences but have specific requirements around customization, pricing, or enterprise features that differ from Siit's approach.
What Does Atomicwork Do
Atomicwork delivers AI-powered employee support through conversational interfaces, automated workflows, and intelligent routing. The platform focuses on reducing support burden through self-service automation, AI-driven triage, and integration with enterprise systems. It targets organizations seeking to modernize internal support with minimal training requirements.
Atomicwork Differentiators
- Conversational AI interface for natural employee interactions
- Focus on employee experience and self-service automation
- Modern chat-based workflows without portal requirements
- AI-powered knowledge management and article suggestions
- Integration framework for enterprise systems
Atomicwork Pros
- Modern, conversational user experience
- Strong focus on automation and AI capabilities
- Minimal training requirements for end users
- Integration capabilities with enterprise tools
- Employee experience focus throughout the platform
- Scalable architecture for growing organizations
Atomicwork Pricing
- Contact the vendor for custom pricing based on organization size
- Typically structured around the number of employees and feature requirements
- Implementation and onboarding services are available separately
Turn Service Desk Ticketing Into Operational Intelligence
Choosing the right service desk tool solves visibility—but the real bottleneck is execution. When a new hire needs laptop provisioning and software access, your service desk tracks the request. But someone still manually coordinates between IT and HR, switches between admin consoles, updates permissions across systems, and finally marks the task complete.
Siit's AI-powered service desk bridges that gap. Our agentic AI connects your service management platform with the systems that execute real work:
- Collaboration Tools (Slack, Microsoft Teams, Notion)
- Identity providers (Okta, JumpCloud),
- HRIS platforms (BambooHR, Rippling, Workday)
- Device management tools (Jamf, Microsoft Intune, Kandji)
When an employee requests software access through Slack, unified operational data powers AI that autonomously checks permissions, routes approvals, provisions access across multiple systems, creates tracking tasks in Jira or Zendesk, and updates asset records—without manual handoffs.
Requests that took hours of coordination now resolve in minutes, while your team focuses on strategic work instead of routine execution.
Book a demo to see this in action.
