InvGate is a comprehensive IT service management (ITSM) and IT asset management (ITAM) platform that has gained significant traction among mid-sized to enterprise organizations seeking modern alternatives to complex legacy solutions. Known for its user-friendly interface and no-code customization capabilities, InvGate combines service desk functionality with robust asset tracking in a unified ecosystem. The platform serves organizations looking to streamline internal operations without the overhead and complexity typically associated with enterprise-grade ITSM suites like ServiceNow.
What Is InvGate?
InvGate is a unified service management platform that combines IT service management (ITSM), IT asset management (ITAM), and enterprise service management (ESM) capabilities in a single solution. The platform enables organizations to manage incidents, service requests, changes, and problems while maintaining comprehensive visibility over their IT assets and infrastructure. Designed with a no-code philosophy, InvGate allows both technical and non-technical users to configure workflows, customize dashboards, and automate processes without requiring extensive development resources. Its target audience spans from growing mid-market companies to large enterprises seeking alternatives to heavyweight ITSM solutions.
What is InvGate used for?
InvGate serves as the operational backbone for internal service delivery across multiple departments and use cases:
- Cross-Departmental Service Management - Centralizes IT, HR, facilities, and finance support requests into unified workflows with automated routing and approval processes
- IT Asset Lifecycle Management - Tracks hardware and software assets from procurement through retirement, including automated discovery, license compliance, and depreciation tracking
- Incident and Problem Resolution - Manages service disruptions with ITIL-aligned processes, SLA tracking, and automated escalation workflows
- Employee Self-Service - Provides knowledge base access and service catalog functionality that reduces ticket volume through intelligent self-resolution capabilities
- Workflow Automation - Streamlines repetitive processes like onboarding, access provisioning, and change approvals through visual workflow builders
- Configuration Management - Maintains visual CMDB with relationship mapping between assets, services, and infrastructure components to support faster troubleshooting and impact analysis
Key Features of InvGate
InvGate's functionality centers around several core capabilities that distinguish it from traditional ITSM solutions:
AI-Driven Intelligence enhances agent productivity through automated ticket categorization, solution suggestions from historical data, and smart summaries that highlight key details for faster resolution.
Visual Workflow Builder enables no-code process automation with drag-and-drop interfaces, allowing teams to design approval chains, routing rules, and escalation procedures without technical expertise.
Integrated Asset Management provides real-time inventory discovery, license tracking, and unified infrastructure mapping that links assets directly to service requests for enhanced troubleshooting context.
Multi-Channel Service Portal supports request submission through web portals, email, Microsoft Teams, and Slack while maintaining unified tracking and automated status updates.
Advanced Analytics Engine delivers real-time dashboards with OLAP-based reporting, custom KPI tracking, and over 150 built-in metrics for performance monitoring and continuous improvement.
Enterprise Service Management extends beyond IT to support HR, facilities, finance, and legal departments with customizable service catalogs and department-specific SLAs.
Knowledge Management includes intelligent search capabilities, AI-assisted article creation from resolved tickets, and integration with existing documentation systems for comprehensive self-service support.
InvGate Pros and Cons
InvGate delivers significant value for organizations seeking modern ITSM capabilities without enterprise complexity, though certain limitations should be considered.
InvGate Pros
- Exceptional Ease of Use - Consistently rated for intuitive interface design that reduces training overhead and accelerates user adoption across technical and non-technical teams
- Rapid Implementation - Deployment timelines measured in weeks rather than months, with customers reporting systems operational within hours and fully configured within days
- Comprehensive Feature Integration - Unified ITSM and ITAM capabilities eliminate the need for multiple point solutions while maintaining robust functionality across service management disciplines
- Cost-Effective Positioning - Transparent per-agent pricing model typically delivers 50% cost savings compared to enterprise alternatives while maintaining feature parity
- Strong Customer Satisfaction - 4.9/5 rating on Gartner Peer Insights with 94% willingness to recommend, reflecting high user satisfaction and vendor reliability
InvGate Cons
- Integration Scope Limitations - While offering 50+ native integrations, some organizations may require additional custom development for niche systems or specialized workflows
- Advanced Reporting Constraints - Some users report limitations in complex data exports and desire more customizable dashboard options for specialized analytics requirements
- Enterprise Customization Depth - Organizations requiring extensive low-code development or platform-level customizations may find capabilities more limited than heavyweight enterprise suites
InvGate Pricing
InvGate employs a transparent subscription-based pricing model designed to provide predictable costs and scalability for growing organizations.
The platform uses per-agent pricing where agents are defined as licensed users who resolve requests and perform related tasks. This approach offers significant cost advantages over traditional per-seat models by charging only for active support team members rather than all system users.
InvGate Asset Management uses separate per-node pricing starting at $0.21/node/month for the Starter tier, allowing organizations to optimize costs based on their specific ITSM and ITAM requirements.
When InvGate Isn't Enough: Meet Siit
InvGate provides solid ITSM and ITAM capabilities, but many organizations find themselves hitting operational limits as they scale. Manual coordination between departments, slow approval workflows, and disconnected systems create bottlenecks that traditional ITSM platforms weren't built to solve.
Siit addresses these gaps by orchestrating complete business processes across IT, HR, Finance, and Operations—all from where your team already works in Slack or Microsoft Teams.
Here's what Siit delivers beyond traditional ITSM platforms:
- Cross-Departmental Process Orchestration - Automate complete workflows that span IT, HR, Finance, and Operations with intelligent routing, approval coordination, system updates, and stakeholder notifications. Eliminate manual handoffs between departments that slow down InvGate implementations.
- Conversational AI That Executes - Employees get help through Slack or Teams conversations. Siit's AI agents don't just answer questions—they provision access, reset passwords, update systems, and execute multi-step workflows across your entire tech stack without human intervention.
- Unified Operational Data - Connect HRIS, MDM, identity management, and business systems to provide complete employee context instantly. Every request comes with full history, device details, permissions, and department information—no tab-switching required.
- Native Integration Depth - 50+ pre-built integrations with Okta, Jamf, BambooHR, Google Workspace, and modern business tools. Siit works across your existing stack without requiring middleware or custom API development.
- Zero Portal Adoption - While InvGate requires training employees on portals and workflows, Siit works where teams already collaborate. No new interfaces to learn, no adoption campaigns needed.
- AI-Powered Workflows - Move beyond basic automation rules. Siit's AI understands context from unified operational data to handle complex, multi-step processes that adapt based on employee role, department, request history, and system state.
Organizations using Siit report 50% ticket deflection, 3x faster resolution times, and teams finally able to focus on strategic work instead of manual coordination overhead.
Try It With Siit
InvGate's structured ITSM processes combined with Siit's conversational AI create a powerful foundation for eliminating cross-departmental coordination overhead while maintaining enterprise-grade service management. Organizations can leverage InvGate's robust backend capabilities alongside Siit's employee-friendly interface to deliver faster, more intelligent support experiences. Ready to see how modern AI agents can work seamlessly with your existing ITSM investments? Book a demo to explore how this integration transforms internal operations.
InvGate Alternatives
Organizations evaluating InvGate should consider several alternatives that address different organizational needs and technical requirements. All platforms listed below can potentially integrate with Siit's AI agents for enhanced workflow automation:
- ServiceNow ITSM provides enterprise-scale ITSM capabilities with extensive customization options, though typically requires significant implementation resources and higher total cost of ownership
- Jira Service Management offers strong DevOps integration within the Atlassian ecosystem, ideal for development-centric organizations but may require additional tools for comprehensive asset management
- Freshservice delivers cloud-native ITSM with modern user interfaces, though advanced features often require paid add-ons that can increase total costs significantly
- ManageEngine ServiceDesk Plus provides budget-conscious ITSM with broad IT operations tool integration, though users often report interface and automation limitations compared to newer platforms
- Zendesk excels in customer support scenarios and can be adapted for internal IT use, but lacks native ITIL alignment and comprehensive CMDB capabilities found in dedicated ITSM solutions
