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Le pouls de l'informatique

Notre meilleur contenu sur le développement de vos opérations internes

Les dernières actualités

March 30, 2025

Jun 3, 2025

Essential IT Incident Management Metrics: What to Track, Why It Matters, and How to Use the Data

From MTTA to Reopen Rate, this guide breaks down the most important incident management metrics—and how to use them to streamline internal operations.

Chalom Malka

ITSM

March 29, 2025

Jun 3, 2025

The Complete Guide to Service Desks: What They Are, Why They Matter, and How to Modernize Yours

Explore the evolution of the service desk—from legacy ticketing to AI-powered automation. Learn how to modernize yours with smart routing, workflows, and integrations.

Arnaud Chemla

ITSM

March 29, 2025

Jun 3, 2025

From Chaos to Clarity: Why Integrating Your IT Service Desk with Business Tools Actually Matters

Juggling Slack, Jira, BambooHR, and Okta? See how AI-powered platforms like Siit simplify internal ops by unifying your IT service desk with the tools you already use.

Anthony Tobelaim

ITSM

March 28, 2025

Jun 3, 2025

Understanding and Resolving Data Silos: A Practical Guide for Internal Support Teams

Data silos lead to delays, burnout, and duplicate work. Learn how AI-powered platforms like Siit centralize service requests and streamline internal workflows for good.

Chalom Malka

ITSM

March 28, 2025

Jun 3, 2025

Smarter IT, Not Harder: The Benefits of AI in IT Service Management

Tired of password resets and endless ticket queues? Learn how AI in ITSM takes the load off IT teams, speeds up service delivery, and powers a more strategic approach to internal support.

Arnaud Chemla

ITSM

March 28, 2025

Jun 3, 2025

How AI Streamlines Internal Service Desk Operations (and Why It Matters More Than Ever)

See how AI transforms service desk operations by automating triage, reducing repetitive tasks, and unifying workflows across IT, HR, and workplace teams—all in one platform.

Anthony Tobelaim

ITSM

November 6, 2024

Jun 8, 2025

Siit lève 5 millions de dollars en Seed Round pour réinventer le service desk IT

Siit lève 5 millions de dollars pour révolutionner les services d'assistance IT par l'IA. Découvrez notre stratégie et apprenez comment nous redéfinissons le service desk.

Chalom Malka

November 6, 2024

Jun 3, 2025

Siit raises a $5M Seed Round to reinvent IT Service Desk

Siit raises $5M to revolutionize IT Service Desks with AI. Discover our strategy and learn how we're redefining internal support.

Chalom Malka

Industry Insights

July 10, 2024

Jun 3, 2025

Internal Help Desk - Here’s All You Need to Know

Discover the right internal help desk software for your business to take your IT and internal operation teams to the next level. Make employee life easier today!

Chalom Malka

ITSM

July 8, 2024

Jun 3, 2025

AI ChatBot Guide: Conversational Bots

Learn how to use bots for internal support and service management in IT, HR, or internal operation teams. All about AI Slack Bot or Microsoft Teams Bot!

Chalom Malka

ITSM

June 12, 2024

Jun 3, 2025

Service Desk Ticket Triage with AI: How Automation is Changing the Game

The importance of ticket triage process in your ITSM. Definition, best practices and FAQ of AI request ticket triage.

Chalom Malka

ITSM

June 3, 2024

Jun 8, 2025

Comment les Revenue teams se transforment avec l’IA?

Plongez dans le monde fascinant de l'IA avec ce webinar 100% dédié aux équipes Revenue Operations

Chalom Malka

Le pouls de l'informatique

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