Siit is the only AI service desk that unifies operational data to build internal processes—connecting systems, automating end-to-end workflows, and intelligently routing requests from simple to complex across one platform that drives business impact.
Built for IT teams ready to move beyond ticket closure, Siit enforces process consistency while building institutional knowledge that compounds with every interaction—through agentic AI and native Slack and Microsoft Teams integration—turning your service desk from a cost center into a competitive advantage.
What Is Siit?
Siit is an AI service desk for IT and internal operations. We unify your fragmented data so AI agents execute end-to-end—from request to resolution—driving efficiency and process consistency across your team.
Organizations deploy Siit to automate request management, streamline cross-departmental approvals, and execute system changes across 100+ integrated platforms without requiring employees to switch between multiple tools or portals.
The platform serves IT managers, HR operations teams, legal teams, finance teams, service desk leaders, and internal support personnel across growing companies, particularly those managing distributed teams where employee records, assets, permissions, and request history are scattered across disconnected HRIS, MDM, and IAM tools.
What is Siit used for?
Siit is an AI-powered service desk that unifies operational data and executes complete workflows from request to resolution:
- Unified Operational Data — connect your HRIS, MDM, and IAM tools so every request has complete context—employee records, assets, permissions, and request history in one place.
- IT Service Management — automates provisioning, equipment requests, and onboarding with native Okta, Jamf, and HRIS integrations for zero-touch resolution.
- Autonomous Request Resolution — AI agents resolve password resets, software access, and account provisioning automatically—executing actions across connected systems without human intervention.
- End-to-End Workflow Execution — build multi-step workflows with automatic approvals, system upgrades, and record changes. AI executes when confidence is high and routes to the right person with complete context when human judgment is needed.
- Employee Self-Service — instant support through Slack and Teams. AI resolves routine requests and surfaces knowledge base articles where employees already work.
- Continuous Intelligence — every interaction builds institutional knowledge that compounds over time, revealing bottlenecks and driving process consistency.
Key Features of Siit
The platform's comprehensive functionality centers on autonomous execution and unified operational context:
- Agentic AI That Executes — AI agents that take action, not just make suggestions. Password resets, provisioning, and access grants happen automatically—pulling data from any integrated tool and executing across multiple systems based on a unified operational context without human intervention.
- AI-Powered Workflow Orchestration — Chains actions across IT, HR, and Finance systems in single automated workflows, coordinating approvals, system provisioning, record updates, and stakeholder notifications across 100+ native integrations.
- Native Slack and Teams Integration — Works where your team already works. Slack-native and Teams-native interfaces mean employees get support without adopting new tools or changing how they work.
- Asset Management — Track and manage your organization's hardware and software assets from a single database. See what's assigned, what's available, and what needs attention in real time.
- Centralized Request Dashboard — See and work on all your requests within one view, with full context from your IAM, MDM, HRIS, and other systems. No more tab-switching or context-gathering across tools.
- Reporting & Analytics — Monitor the pulse of your IT and internal operations with key metrics like request trends, SLA achievement, and frequent issues. Spot patterns that reveal systemic problems before they escalate.
- Service Catalog — Create a structured catalog where employees choose from pre-defined request types. Standardize intake and speed up resolution with clear, consistent requests.
- Knowledge Base — Build and maintain a searchable library of articles, guides, and FAQs. Empower employees to self-serve while giving agents quick access to answers when they need them.
Siit Pros & Cons
Siit delivers significant operational improvements while requiring minimal change management for most organizations deploying AI-powered service management.
Siit Pros
- AI agents that resolve requests end-to-end—executing actions across Okta, Jamf, BambooHR, and your entire stack, not just routing tickets
- Unified data from HRIS, MDM, and IAM tools means every request arrives with complete context automatically
- Works natively in Slack and Teams; employees get instant support without learning a new portal
- Enforces process consistency—your workflows run exactly as designed, every time, at scale
- Admin-only pricing; unlimited employees without per-seat costs
Siit Cons
- Built for modern cloud-native tool stacks; heavy on-premises environments require more integration work
- Designed for teams ready to automate complete workflows, not just add a chatbot layer
- Newer platform without the legacy ITSM track record of established vendors
- Strongest ROI in Slack and Teams environments
- Requires connected systems to unlock full value—siloed tools limit what AI can execute
Siit Pricing
Siit offers transparent, admin-only pricing that reduces costs compared to traditional per-seat models while providing comprehensive functionality across all plans.
All plans include unlimited employees (requestors) and a 14-day free trial with no credit card required.
Why Teams Choose Siit Over Traditional ITSM
Traditional service management platforms deliver ticketing and IT operations capabilities—but their portal-based architecture, single-department focus, and manual coordination requirements reveal the fundamental limitation of tools built for ticket management rather than autonomous execution.
Siit solves what traditional ITSM platforms can't through three core differentiators:
- Unified Operations, Not Scattered Tools: One platform where all your operational data lives—employee records, assets, permissions, request history. Connect existing tools (CMDB, MDM, HRIS, Active Directory) to leverage your sources of truth. Stop switching between systems. Every request comes with a complete context automatically. Cross-functional workflows flow seamlessly instead of getting stuck between teams, in DMs, or anywhere in between.
- Agentic AI That Executes, Not Just Assists: AI agents that take action, not just make suggestions. Password resets, provisioning, and access grants—they happen automatically. Execute across your entire stack: pull data from any tool, take action across multiple systems. AI learns from unified operational data, not just ticket descriptions—context makes automation smarter. From routine tasks to complex cross-functional workflows, AI handles it autonomously.
- Continuous Intelligence That Improves Operations: Every interaction trains AI to work smarter. Every data point reveals what's blocking growth. See patterns across requests that reveal systemic issues, bottlenecks, and opportunities. Turn operational data into strategic intelligence: what's slowing the business down, what could speed it up. Build institutional knowledge that makes each request faster than the last.
While traditional ITSM optimizes ticket management within departmental silos, Siit eliminates coordination overhead through autonomous AI execution—turning multi-day workflows into automated resolution while building institutional knowledge that compounds over time.
Ready to see how unified operational data powers AI that drives business impact? Book a demo.
Siit Alternatives
For organizations evaluating comprehensive service management platforms, several alternatives offer different approaches to employee support and workflow automation.
- Jira Service Management offers agile-focused ticketing with familiar Atlassian workflows, though its developer-centric interface can create friction for non-technical end users and lacks native cross-departmental coordination features.
- Zendesk excels at customer support ticketing, but requires significant customization for internal employee service management and lacks native cross-departmental workflow capabilities that modern organizations need.
- Freshservice delivers traditional ITSM functionality with ITIL alignment and modern interfaces, though cross-departmental workflows require significant configuration and the platform focuses primarily on IT-only service delivery.
- GLPI provides free, open-source IT asset management and helpdesk functionality with complete customization potential, best suited for budget-conscious teams with technical resources to self-manage infrastructure and development.
- Atomicwork takes an AI-first approach to enterprise service management with conversational AI and workflow automation, targeting organizations prioritizing AI-native architecture for internal support operations.
