- AI agents that resolve requests end-to-end—executing actions across Okta, Jamf, BambooHR, and your entire stack, not just routing tickets
- Unified data from HRIS, MDM, and IAM tools means every request arrives with complete context automatically
- Works natively in Slack and Teams; employees get instant support without learning a new portal
- Enforces process consistency—your workflows run exactly as designed, every time, at scale
- Admin-only pricing; unlimited employees without per-seat costs
- Built for modern cloud-native tool stacks; heavy on-premises environments require more integration work
- Designed for teams ready to automate complete workflows, not just add a chatbot layer
- Newer platform without the legacy ITSM track record of established vendors
- Strongest ROI in Slack and Teams environments
- Requires connected systems to unlock full value—siloed tools limit what AI can execute
Siit
Pricing
- Integrates with Siit
- Gentle learning curve for teams new to formal ITSM
- Strong service catalog and knowledge base capabilities
- Built-in asset discovery and management
- Straightforward implementation process
- Advanced features require higher tiers
- Reporting limited to basic analytics
- Mobile app limited compared to desktop
- Complex workflow set-up
- Support quality inconsistent
Freshservice
Pricing
- Integrates with Siit
- Comprehensive ITSM feature set
- Deep integration with Atlassian ecosystem
- Powerful automation and AI capabilities
- Strong security and compliance features
- Steep learning curve and complex interface
- Advanced features locked by pricing tiers
- Heavy customization for advanced configurations
- Performance issues reported with large datasets
- Slower support response times for standard plans
Jira Service Management
Pricing
- Integrated asset management reducing need for separate tools
- On-premises deployment for compliance and data sovereignty requirements
- Lower total cost of ownership for larger implementations
- Strong network infrastructure integration and monitoring capabilities
- Flexible licensing and deployment models
- Strong IT asset management and configuration management database
- Flexible deployment options including on-premises and private cloud
- Deep integration with Active Directory, SCCM, and network infrastructure
- Comprehensive asset discovery and inventory management
- Cost-effective pricing for larger teams and enterprise deployments
ManageEngine ServiceDesk Plus
Pricing
- Consolidates multiple IT management tools into single platform
- Strong automation for routine maintenance and monitoring tasks
- Excellent remote support capabilities for distributed teams
- Predictable flat-rate pricing model
- Built-in scripting and automation for repetitive tasks
- All-in-one RMM + PSA + help desk platform reducing tool sprawl
- Built-in remote access and device management capabilities
- Automated patch management and system maintenance
- MSP-optimized workflows for managing multiple clients
- Flat-rate pricing per technician regardless of endpoint count
Atera
Pricing
BMC Helix RemedyForce is a cloud-based IT Service Management (ITSM) platform built natively on the Salesforce ecosystem, providing organizations with ITIL-aligned service desk capabilities and automated workflows. RemedyForce offers comprehensive ITSM functionality for organizations already invested in Salesforce. While some teams seek alternatives due to pricing structures (with recent sources listing RemedyForce from $50–$64 per user monthly) and requirements for Salesforce platform familiarity, evidence suggests the integration is streamlined for Salesforce users and the learning curve is manageable, particularly for those already using Salesforce products. Teams often look for solutions that offer more intuitive user experiences, faster implementation times, better cost-effectiveness for growing organizations, or freedom from Salesforce platform requirements.
Top Alternatives to RemedyForce
When evaluating RemedyForce alternatives, IT teams consistently gravitate toward solutions that offer better user experience, more flexible pricing, and reduced complexity while maintaining robust ITSM capabilities. Here's how the leading alternatives compare across key decision factors:
Alternative #1—Siit
Siit positions itself as the modern alternative to RemedyForce for teams drowning in cross-departmental coordination chaos. Unlike traditional ITSM platforms that focus on ticket management within single departments, Siit orchestrates complete business processes across IT, HR, Finance, and Operations automatically. The platform deploys AI agents that work directly in Slack and Teams—where employees already communicate—eliminating the need for portal adoption or platform training. When someone requests app access, Siit handles the manager approval, Finance budget check, HR verification, and system provisioning in one coordinated workflow. Organizations choose Siit when they're spending significant amounts of time as "human APIs" manually coordinating between departments, and they need automation that eliminates coordination overhead rather than just organizing tickets better.
What Does Siit Do
Siit provides AI-powered business process orchestration that automates cross-departmental workflows from request to resolution. The platform unifies operational data across IT, HR, Finance, and Operations systems, deploys AI agents that execute complete workflows, and handles everything from simple password resets to complex multi-departmental processes directly in Slack and Teams.
Siit Differentiators
- AI agents execute complete workflows across IT, HR, Finance, and Operations automatically
- Native Slack and Teams integration—no portal adoption required
- Unified operational data provides complete context (employee records, equipment, permissions, system history)
- Admin-only pricing model—pay per admin, not per employee
- 50+ native integrations including Okta, Jamf, BambooHR, and modern HRIS systems
Siit Pros
- Eliminates cross-departmental coordination overhead by automating complete workflows
- Employees get help where they already work (Slack/Teams) without learning new systems
- Faster deployment than traditional ITSM platforms (days/weeks vs. months)
- Up to 50% faster resolution times by automating approvals, routing, and system updates
- Siit claims its admin-only pricing model can make total costs up to about 50% lower than traditional ITSM solutions, though this figure is based on Siit's own marketing and is not independently verified
Siit Pricing
- Essentials: $23/admin/month (core automation and AI capabilities)
- Standard: $45/admin/month (advanced workflows and integrations)
- Enterprise: contact sales for pricing (enterprise security and compliance features)
- No charges for end users, approvers, or employees
Alternative #2—Freshservice
Freshservice emerges as the top choice for teams seeking modern ITSM functionality without RemedyForce's Salesforce complexity. Built from the ground up as a cloud-native platform, Freshservice delivers comprehensive ITIL-aligned capabilities through an intuitive interface that is designed to be user-friendly. The platform offers automation and self-service features, with Freshworks materials promoting significant ticket deflection rates via intelligent routing and AI-powered responses, though specific independent verification of typical deflection percentages is not available. Organizations frequently choose Freshservice when they need enterprise-grade functionality but want faster deployment and better user adoption than traditional ITSM platforms can provide. With transparent pricing starting at $19 per agent monthly and implementation times measured in weeks rather than months, Freshservice appeals to growing companies that have outgrown basic help desk tools but aren't ready for enterprise-level complexity.
What Does Freshservice Do
Freshservice provides comprehensive IT service management for mid-market organizations, including incident management, service catalog functionality, asset tracking, built-in discovery tools, workflow automation, and knowledge management; problem resolution and change management features are available in mid- to higher-level tiers.
Freshservice Differentiators
- Modern, consumer-like interface requiring minimal agent training
- Faster implementation timeline (days/weeks vs. months for RemedyForce)
- No Salesforce licensing dependency or platform lock-in
- AI-powered automation and intelligent ticket routing
- Integrated asset management and discovery tools
Freshservice Pros
- Superior user experience for both agents and end-users
- Lower total cost of ownership with transparent pricing
- Quick time-to-value with pre-built ITIL workflows
- Strong mobile app and self-service portal adoption
- Built-in reporting and analytics without custom development
Freshservice Pricing
- Starter: $19/agent/month (billed annually, basic ticketing and asset management)
- Growth: $49/agent/month (billed annually, automation and advanced reporting)
- Pro: $99/agent/month (billed annually, advanced workflows and integrations)
- Enterprise: Custom pricing (enterprise security and compliance; contact Freshservice for a quote)
Alternative #3—Jira Service Management
Jira Service Management positions itself as a versatile service management solution for all teams, with particular strengths for organizations and teams already invested in the Atlassian ecosystem. The platform leverages its foundation on Jira Software to provide seamless integration between development workflows and service management processes. Teams choose JSM when they need ITSM capabilities with strong integrations for agile methodologies, continuous deployment, and collaborative development practices via Jira Software and DevOps tools. The platform excels at change management for software releases, incident response coordination between development and operations teams, and providing unified visibility across development and service delivery workflows. Organizations using Confluence for documentation and Bitbucket for code management find JSM creates a cohesive operational environment.
What Does Jira Service Management Do
Jira Service Management delivers ITSM functionality with deep integration into software development workflows, covering incident management, change control, service requests, and knowledge management with native connections to development tools and processes.
Jira Service Management Differentiators
- Native integration with Atlassian development stack (Jira Software, Confluence, Bitbucket)
- DevOps-optimized workflows for continuous deployment and agile practices
- Collaborative approach to incident management and problem resolution
- Flexible project-based structure adapting to various team methodologies
- Strong marketplace ecosystem for extending functionality
Jira Service Management Pros
- Seamless integration between development and operations workflows
- Familiar interface for teams already using Jira Software
- Powerful automation and custom workflow capabilities
- Excellent change management for software-driven organizations
- Cost-effective for teams already licensing Atlassian products
Jira Service Management Pricing
- Free tier: Available for up to 3 agents
- Standard: Priced per agent per month (core ITSM functionality; see Atlassian's pricing page for current rates)
- Premium: Priced per agent per month (advanced automation and reporting; see Atlassian's pricing page for current rates)
- Enterprise: Custom pricing (enterprise security and advanced features)
Alternative #4—ManageEngine
ManageEngine appeals to organizations requiring robust ITSM functionality with flexible deployment options and integrated asset management capabilities. The platform distinguishes itself through comprehensive IT asset management, strong integration with Active Directory and network infrastructure, and the ability to deploy on-premises for organizations with strict data residency requirements. Teams choose ServiceDesk Plus when they need comprehensive ITSM with options for deep asset lifecycle management, want to avoid cloud-only solutions, or require cost-effective ITSM for larger agent counts. The platform provides solid ITIL alignment while maintaining more affordable pricing than enterprise alternatives, making it popular with mid-market organizations and those with significant on-premises infrastructure investments.
What Does ManageEngine ServiceDesk Plus Do
ManageEngine ServiceDesk Plus provides comprehensive ITSM functionality with integrated asset management, covering incident management, change control, problem resolution, and extensive IT asset lifecycle management with both cloud and on-premises deployment options.
ManageEngine ServiceDesk Plus Differentiators
- Strong IT asset management and configuration management database
- Flexible deployment options including on-premises and private cloud
- Deep integration with Active Directory, SCCM, and network infrastructure
- Comprehensive asset discovery and inventory management
- Cost-effective pricing for larger teams and enterprise deployments
ManageEngine ServiceDesk Plus Pros
- Integrated asset management reducing need for separate tools
- On-premises deployment for compliance and data sovereignty requirements
- Lower total cost of ownership for larger implementations
- Strong network infrastructure integration and monitoring capabilities
- Flexible licensing and deployment models
ManageEngine ServiceDesk Plus Pricing
- Standard: Approximately $10–$13/technician/month (core ITSM and basic asset management; pricing varies by team size and billing model)
- Professional: Approximately $21–$27/technician/month (additional workflows and reporting features)
- Enterprise: Starts at approximately $50–$67/technician/month (advanced/enterprise features and integrations)
- Pricing and features vary by deployment (cloud vs. on-premises), billing frequency, and number of technicians; official prices may require a custom quote from ManageEngine.
Alternative #5—Atera
Atera targets managed service providers (MSPs) and internal IT teams requiring unified remote monitoring, management, and service desk capabilities in a single platform. Unlike traditional ITSM tools that focus primarily on ticket management, Atera combines RMM (Remote Monitoring and Management), PSA (Professional Services Automation), and help desk functionality into one comprehensive solution. Organizations choose Atera when they need to manage endpoints remotely, automate routine maintenance tasks, and provide both reactive support and proactive monitoring. The platform's per-technician pricing model makes it particularly attractive for MSPs serving multiple clients or internal teams managing diverse device fleets across distributed workforces.
What Does Atera Do
Atera provides an all-in-one platform combining remote monitoring and management (RMM), professional services automation (PSA), and help desk functionality, designed specifically for managed service providers and internal IT teams managing distributed device fleets.
Atera Differentiators
- All-in-one RMM + PSA + help desk platform reducing tool sprawl
- Built-in remote access and device management capabilities
- Automated patch management and system maintenance
- MSP-optimized workflows for managing multiple clients
- Flat-rate pricing per technician regardless of endpoint count
Atera Pros
- Consolidates multiple IT management tools into single platform
- Strong automation for routine maintenance and monitoring tasks
- Excellent remote support capabilities for distributed teams
- Predictable flat-rate pricing model
- Built-in scripting and automation for repetitive tasks
Atera Pricing
- Pro: $129/technician/month (unlimited endpoints and full feature access; $139 if billed monthly)
- Flat-rate pricing regardless of number of managed endpoints
- 30-day free trial available
- No per-device or per-user charges beyond technician seats for the base platform (optional add-ons may have additional costs)
How Siit Supports ITSM Tools
Siit serves as a unified automation layer that enhances any ITSM platform by providing AI-powered, conversational support directly in Slack and Teams. Rather than replacing existing ITSM investments, Siit integrates with Freshservice, Jira Service Management, ManageEngine, and other platforms through robust APIs and field mapping capabilities.
This integration enables organizations to maintain their structured ITSM processes while providing employees with instant, intelligent support that automatically creates tickets, updates statuses, and handles routine requests. Siit's centralized approach means internal teams can leverage advanced automation and AI capabilities regardless of their underlying ITSM platform, creating consistent employee experiences while reducing manual coordination overhead across IT, HR, and Operations departments.See what Siit can do for your ITSM needs. Try it for free, or contact us for a free demo today.
