Why companies switch from
Freshservice to Siit
Your AI already knows who's asking, what they have, and what they need.
Freshservice treats employee data as static records. Your agents switch between the HRIS, identity provider, MDM, and ticketing system to reconstruct context manually, every single ticket.
Siit syncs live context from your HRIS, IdP, and MDM into a single employee profile. When a request arrives, the AI agent already knows the employee's role, permissions, devices, and manager chain, and validates accordingly.
AI agents that perform the work
Freddy AI deflects, routes, and drafts responses. But when an employee needs access provisioned in Okta or an onboarding workflow triggered across five systems, execution falls back to your team.
Siit's AI agents execute end-to-end: verifying identity, routing approval, checking license availability, provisioning the account, and confirming back to the employee, all through direct API calls in your tools.
Prove your team's impact with numbers your CIO will actually read.
Freshservice reports on ticket volume, agent workload, and SLA metrics. Useful for managing a queue, but thin when your CIO asks what IT operations actually cost or where automation freed up capacity.
Siit tracks cost per request, automation rates, SLA attainment, and backlog trends, broken down by service, department, and channel. Scheduled exec digests send the numbers directly to leadership, so you stop building slide decks.
See what happens when your service desk actually delivers.
Siit helped deflect 28% of support tickets that otherwise would have been handled by IT.
Siit gives teams autonomy to manage their own requests and business processes without IT help.
Siit has improved our efficiency and cost-effectiveness on our internal help desk and helped us better support our employees.
Trusted by the best
FAQs
What is the main difference between Siit and Freshservice?
Freshservice is built to manage tickets, logging, routing, and categorizing requests for human agents. Siit is built to resolve them, using AI agents that unify your employee data and execute tasks across your stack end-to-end.
How fast can my team go live with Siit?
Most teams are fully operational within weeks. Because Siit is integration-driven, migration focuses on connecting your existing tools and defining service scope, not rebuilding a CMDB or recreating service catalogs from scratch.
Do Siit's agents actually resolve requests, or just route them?
Siit's AI agents execute tasks end-to-end. Provisioning access in Okta, resetting passwords, triggering onboarding workflows leveraging your existing internal stack. Agents don't just suggest next steps; they perform them.
Does Siit work with existing ITSM or identity management systems?
Yes. Siit integrates with your HRIS, identity provider, MDM, and SaaS tools out of the box. Often times, teams replace their existing ITSM entirely; others run Siit alongside it as the employee-facing layer in Slack and Teams.
What support does Siit offer during onboarding and migration?
Every customer gets dedicated onboarding with direct specialist access, not a ticket queue. We help activate integrations, define service scope, and expand delivery across IT, HR, Legal, Finance and the rest of your internal operations teams as your you scale.