- AI agents that resolve requests end-to-end—executing actions across Okta, Jamf, BambooHR, and your entire stack, not just routing tickets
- Unified data from HRIS, MDM, and IAM tools means every request arrives with complete context automatically
- Works natively in Slack and Teams; employees get instant support without learning a new portal
- Enforces process consistency—your workflows run exactly as designed, every time, at scale
- Admin-only pricing; unlimited employees without per-seat costs
- Built for modern cloud-native tool stacks; heavy on-premises environments require more integration work
- Designed for teams ready to automate complete workflows, not just add a chatbot layer
- Newer platform without the legacy ITSM track record of established vendors
- Strongest ROI in Slack and Teams environments
- Requires connected systems to unlock full value—siloed tools limit what AI can execute
Siit
Pricing
- Integrates with Siit
- Handles complex enterprise processes at scale
- Strong governance and compliance capabilities
- Unified service management across all departments
- Extensive reporting and analytics for enterprise requirements
- High level of implementation complexity
- Premium pricing structure
- Heavy training and change management needs
- Overly-complex for some customers
- Risk of vendor lock-in
ServiceNow
Pricing
- Integrates with Siit
- Gentle learning curve for teams new to formal ITSM
- Strong service catalog and knowledge base capabilities
- Built-in asset discovery and management
- Straightforward implementation process
- Advanced features require higher tiers
- Reporting limited to basic analytics
- Mobile app limited compared to desktop
- Complex workflow set-up
- Support quality inconsistent
Freshservice
Pricing
- Integrates with Siit
- Comprehensive ITSM feature set
- Deep integration with Atlassian ecosystem
- Powerful automation and AI capabilities
- Strong security and compliance features
- Steep learning curve and complex interface
- Advanced features locked by pricing tiers
- Heavy customization for advanced configurations
- Performance issues reported with large datasets
- Slower support response times for standard plans
Jira Service Management
Pricing
GLPI (Gestionnaire Libre de Parc Informatique) is a free, open-source IT Asset Management (ITAM) and IT Service Management (ITSM) platform that helps organizations track assets, manage service requests, and optimize IT workflows.
While powerful, many IT teams seek alternatives due to complex setup requirements, steep learning curves, limited out-of-the-box automation, and the need for technical expertise to customize workflows effectively.
Top Alternatives to GLPI
Here are five leading GLPI alternatives that address different organizational needs, from streamlined user experiences to enterprise-grade automation capabilities.
Alternative #1—Siit
Siit represents a fundamentally different approach than GLPI's traditional ITSM model by functioning as the orchestration layer that eliminates the manual coordination overhead GLPI requires for cross-departmental workflows. While GLPI focuses on asset tracking and ticketing within IT, Siit's AI agents work directly within Slack and Microsoft Teams to automate complete business processes spanning IT, HR, Finance, and Operations—removing the need for complex plugin configurations and manual workflow customization.
What Does Siit Do
Siit deploys AI-powered workflow automation that handles employee requests end-to-end through conversational interfaces in Slack and Microsoft Teams. The platform integrates with existing systems including identity management (Okta), device management (Jamf, Microsoft Intune), HRIS systems (BambooHR, Workday), and other ITSM platforms to orchestrate approvals, system provisioning, and cross-departmental coordination automatically.
Siit Differentiators
- Chat-native AI agents eliminate the need for employees to learn GLPI's complex interface
- Cross-departmental workflow orchestration vs. GLPI's IT-focused approach
- Rapid approvals and Power Actions automate coordination tasks without custom development
- Works alongside existing tools rather than requiring full replacement
- 360° employee profiles provide complete context across all connected systems
- 50+ native integrations working together without GLPI's plugin management overhead
Siit Pros
- Zero technical setup compared to GLPI's complex configuration requirements
- Dramatically reduces coordination overhead between departments
- No training required—employees work where they already are
- AI agents handle routine requests while escalating complex issues appropriately
- Admin-only pricing eliminates per-employee costs
- Implementation doesn't disrupt existing systems
Siit Pricing
- Admin-only pricing from $23-89/agent/month (not per employee)
- No charges for approvers, end users, or departments
- Often 50% cheaper than current solutions
- Trial available to evaluate platform capabilities
Alternative #2—ServiceNow
ServiceNow stands as the enterprise leader in ITSM and ITAM, offering comprehensive workflow automation and integration capabilities designed for large-scale organizations. Unlike GLPI's open-source approach, ServiceNow provides a cloud platform with advanced AI features, enterprise security certifications, and sophisticated business process automation that transforms IT service delivery from reactive ticket management to proactive business process orchestration.
What Does ServiceNow Do
ServiceNow provides enterprise-grade ITSM, ITAM, and business process automation for large organizations needing advanced workflow orchestration, compliance management, and AI-driven service delivery across global operations.
ServiceNow Differentiators
- Advanced AI and machine learning for predictive service management
- Enterprise-scale workflow automation across all business departments
- Comprehensive compliance and audit capabilities for regulated industries
- Sophisticated integration ecosystem with enterprise business systems
- Professional services and dedicated support for complex implementations
ServiceNow Pros
- Handles extremely complex enterprise environments and workflows
- Advanced analytics and reporting for executive-level insights
- Proven scalability for organizations with thousands of employees
- Strong regulatory compliance and security certifications
- Extensive customization capabilities for unique business requirements
How ServiceNow Works with Siit
ServiceNow integrates with Siit to bring enterprise ITSM capabilities into Slack and Microsoft Teams, allowing employees to submit requests conversationally while maintaining ServiceNow's powerful workflow engine. Siit automatically creates ServiceNow tickets from chat conversations, syncs status updates bidirectionally, and escalates complex issues to ServiceNow while handling routine requests through intelligent automation, reducing the complexity of ServiceNow's interface for end users.
ServiceNow Pricing
- Custom enterprise pricing based on user count and feature requirements
- Typical costs range from $50,000-$500,000 annually, depending on scale
- Implementation services and consulting are typically required
- Significantly higher total cost of ownership than GLPI
- ROI is typically justified through large-scale process automation
Alternative #3—TOPdesk
TOPdesk offers a user-friendly ITSM platform that balances ITIL compliance with ease of use, making it an attractive option for organizations wanting structured processes without GLPI's complexity. The platform excels at providing out-of-the-box ITIL processes that work immediately, contrasting with GLPI's requirement for extensive customization, making it particularly appealing to mid-size organizations seeking professional ITSM capabilities without technical overhead.
What Does TOPdesk Do
TOPdesk delivers ITIL-compliant ITSM with emphasis on user experience, rapid deployment, and structured support processes for mid-size to enterprise organizations seeking immediate value.
TOPdesk Differentiators
- Intuitive interface requiring minimal training for agents and end users
- SOC 2 and ISO 27001 certified with built-in compliance features
- Rapid implementation with guided onboarding and expert support
- ITIL processes that work out-of-the-box without extensive customization
- Strong focus on customer success and ongoing support
TOPdesk Pros
- Significantly easier to deploy and maintain than GLPI
- Professional support is included in the subscription
- Certified security and compliance controls built in
- Scalable architecture that grows with organizational needs
- Consistent service quality regardless of team availability
TOPdesk Pricing
- Essential: $76/agent/month with core ITSM features
- Engaged: $109/agent/month with enhanced capabilities
- Excellent: $155/agent/month with advanced features
- Professional support and implementation assistance included
- Training services may incur additional costs
Alternative #4—Freshservice
Freshservice provides cloud-native ITSM with strong automation capabilities and a modern user experience, positioning itself as the middle ground between GLPI's complexity and enterprise solutions' overhead. Unlike GLPI's plugin-dependent approach, Freshservice includes advanced automation, analytics, and knowledge management as core features, making it particularly attractive for growing companies needing professional ITSM capabilities without extensive technical resources.
What Does Freshservice Do
Freshservice offers cloud-based ITSM with integrated asset management, automation, and self-service capabilities designed for organizations of all sizes seeking modern service delivery without infrastructure overhead.
Freshservice Differentiators
- Cloud-native architecture with automatic updates and maintenance
- Advanced workflow automation and AI-powered features included
- Comprehensive self-service portal and knowledge management
- Strong integration with popular productivity and collaboration tools
- Modular pricing allows organizations to scale features with growth
Freshservice Pros
- No infrastructure management or maintenance overhead
- Rapid deployment with immediate value delivery
- Intuitive user interface for agents and end users
- Robust reporting and analytics for service optimization
- Strong vendor support and regular feature updates
How Freshservice Works with Siit
Freshservice connects with Siit to enable Slack-native IT service management, combining Freshservice's cloud-native automation with Siit's conversational interface. Employees can submit tickets directly from Slack or Microsoft Teams, with Siit automatically routing requests to Freshservice, syncing ticket updates, and handling simple resolutions through Power Actions while escalating complex issues to Freshservice's full ITSM platform.
Freshservice Pricing
- Starter: $19/agent/month (billed annually) or $29/month (billed monthly) for basic ITSM features
- Growth, Pro, and Enterprise tiers with advanced automation and analytics
- Additional fees may apply for advanced features and add-ons at renewal
- Free trial available to evaluate fit before commitment
Alternative #5—Jira Service Management
Jira Service Management leverages Atlassian's platform to deliver ITSM capabilities with deep integration into development workflows, making it particularly attractive for technology-focused organizations. Unlike GLPI's traditional ITSM approach, Jira Service Management bridges IT operations and development teams, enabling DevOps-oriented workflows and collaboration that particularly benefit organizations already using Atlassian tools.
What Does Jira Service Management Do
Jira Service Management provides ITSM with strong integration to development workflows, advanced process management, and comprehensive reporting for technology-focused organizations managing IT and development operations together.
Jira Service Management Differentiators
- Seamless integration with the Atlassian ecosystem (Jira, Confluence, Bitbucket)
- Advanced automation rules and workflow customization
- Strong DevOps and agile methodology support
- Comprehensive analytics and reporting capabilities
- An extensive marketplace of third-party integrations and plugins
Jira Service Management Pros
- Excellent for organizations with development-heavy workflows
- Highly configurable automation and process management
- Strong data analysis and reporting capabilities
- Free tier available for small teams to evaluate
- Large community and extensive documentation
How Jira Service Management Works with Siit
Jira Service Management integrates directly with Siit to provide Slack-native ticketing while maintaining your existing JSM workflows. Create JSM tickets automatically from Siit conversations, sync fields bi-directionally, and escalate complex issues to JSM while handling routine requests in Slack. This allows teams to get immediate value from Siit's automation without disrupting established processes.
Jira Service Management Pricing
- Free: Up to 3 agents with basic features
- Standard: $20-24/agent/month with automation and advanced features
- Premium: $47-53/agent/month with enterprise capabilities
- Enterprise: Custom pricing with unlimited automation and 24/7 support
- Per-agent pricing scales with team size and feature requirements
Turn ITSM Platforms Into Unified Operations
ITSM platforms excel at their specialized domains—ServiceNow handles enterprise processes, TOPdesk provides user-friendly workflows, Freshservice offers cloud-native automation, Jira Service Management bridges IT and DevOps—but they weren't built to execute cross-departmental workflows. Access requests, approval coordination, and system provisioning still require manual handoffs between IT, HR, and Finance, even when each department has its own specialized tools.
Siit bridges this gap by unifying operational data across your entire stack. When employees submit requests in Slack or Teams, Siit's AI agents autonomously execute complete workflows: verifying context from HRIS, routing approvals with full employee data, provisioning access through identity providers like Okta, managing devices through Jamf or Microsoft Intune, and logging everything for compliance. The coordination overhead, which consumes 30-50% of operational capacity, disappears.
Choose your ITSM platform based on your technical requirements. Then add Siit to eliminate the manual coordination preventing those platforms from driving real operational efficiency. Request a demo to see how AI agents turn specialized tools into unified workflow execution.
