- AI agents that resolve requests end-to-end—executing actions across Okta, Jamf, BambooHR, and your entire stack, not just routing tickets
- Unified data from HRIS, MDM, and IAM tools means every request arrives with complete context automatically
- Works natively in Slack and Teams; employees get instant support without learning a new portal
- Enforces process consistency—your workflows run exactly as designed, every time, at scale
- Admin-only pricing; unlimited employees without per-seat costs
- Built for modern cloud-native tool stacks; heavy on-premises environments require more integration work
- Designed for teams ready to automate complete workflows, not just add a chatbot layer
- Newer platform without the legacy ITSM track record of established vendors
- Strongest ROI in Slack and Teams environments
- Requires connected systems to unlock full value—siloed tools limit what AI can execute
Siit
Pricing
- Integrates with Siit
- Handles complex enterprise processes at scale
- Strong governance and compliance capabilities
- Unified service management across all departments
- Extensive reporting and analytics for enterprise requirements
- High level of implementation complexity
- Premium pricing structure
- Heavy training and change management needs
- Overly-complex for some customers
- Risk of vendor lock-in
ServiceNow
Pricing
- Integrates with Siit
- Gentle learning curve for teams new to formal ITSM
- Strong service catalog and knowledge base capabilities
- Built-in asset discovery and management
- Straightforward implementation process
- Advanced features require higher tiers
- Reporting limited to basic analytics
- Mobile app limited compared to desktop
- Complex workflow set-up
- Support quality inconsistent
Freshservice
Pricing
- Unified platform replaces seperate monitoring and management tools
- Strong automation capabilities for routine IT tasks
- Excellent for MSPs managing multiple client environments
- Comprehensive patch management
- Automated deployment and reporting
- Higher pricing compared to some competitors
- Limited advanced customization options
- Mobile app functionality doesn't match desktop capabilitie
- Reporting flexibility misses specialized analytics
- Basic scripting capabilities compared to enterprise-grade alternatives
NinjaOne
Pricing
ManageEngine offers comprehensive IT management solutions covering ITSM, endpoint management, and asset tracking, but many teams find themselves seeking alternatives due to its complex pricing structure with multiple add-ons, a dated user interface that feels clunky to modern users, and a suite-based approach that involves leveraging several integrated products to achieve comprehensive functionality.
While ManageEngine's costs are generally predictable and customization for basic workflows is not commonly cited as a major challenge, teams often encounter lengthy implementation times as they scale, and some customization may be required for advanced workflows.
Top Alternatives to ManageEngine
When evaluating ManageEngine replacements, IT teams consistently gravitate toward solutions that offer transparent pricing, modern user experiences, and unified platforms that eliminate the need for multiple tools and manual coordination between systems.
Alternative #1—Siit
Siit represents a fundamentally different approach to IT service management by functioning as the orchestration layer that connects specialized tools with cross-departmental workflows. Unlike traditional ITSM platforms that focus primarily on IT ticket management, Siit's AI agents work directly within Slack and Microsoft Teams to automate complete business processes spanning IT, HR, Finance, and Operations departments.
What Does Siit Do?
Siit deploys AI-powered workflow automation that handles employee requests end-to-end through conversational interfaces in Slack and Microsoft Teams. The platform integrates with existing systems including ServiceNow, Freshservice, Okta, Jamf, BambooHR, and Workday to orchestrate approvals, system provisioning, and cross-departmental coordination that typically requires manual intervention.
Siit Differentiators
- Chat-native AI agents eliminate the need for employees to learn separate ITSM portals
- Cross-departmental workflow orchestration beyond traditional IT-focused ticketing
- Rapid approvals and Power Actions automate routine coordination tasks
- Works alongside existing ITSM platforms rather than replacing them
- 360° employee profiles provide full context across all connected systems
Siit Pros
- Dramatically reduces coordination overhead between departments
- Employees get instant assistance without leaving communication tools
- Integrates with specialized platforms to create unified workflows
- AI agents handle routine requests while escalating complex issues appropriately
- Implementation doesn't require replacing existing ITSM investments
Siit Pricing
- Admin-only pricing from $23-89/agent/month (not per employee)
- No charges for approvers, end users, or departments
- Often 50% cheaper than current solutions
- Trial available to evaluate platform capabilities
Alternative #2—ServiceNow
ServiceNow represents the premium enterprise alternative for organizations requiring maximum ITSM depth and customization. As the global leader in ITSM and digital workflow automation, ServiceNow offers comprehensive ITIL-aligned processes, advanced AI-powered automation, and an extensive integration ecosystem that connects with hundreds of enterprise systems. The platform excels in complex organizational environments requiring sophisticated compliance, security, and audit capabilities across multi-site global operations.
What Does ServiceNow Do?
ServiceNow provides full-lifecycle IT service management, including incident, problem, change, and asset management, coupled with robust CMDB and automated discovery capabilities. The platform supports workflow orchestration, custom application development, and advanced analytics with AI-driven virtual agents and predictive intelligence features.
ServiceNow Differentiators
- Enterprise-scale automation and workflow orchestration beyond basic ticket management
- Comprehensive ITIL compliance with deep process customization capabilities
- Extensive marketplace ecosystem with hundreds of pre-built integrations
- Advanced AI and machine learning features for predictive issue resolution
- Multi-tenant architecture supporting complex organizational structures
ServiceNow Pros
- Scales to handle the world's largest enterprises and government agencies
- Highly extensible platform with custom app development capabilities
- Industry-leading compliance and security certifications
- Comprehensive reporting and analytics for executive visibility
- Strong vendor support with an extensive professional services network
How ServiceNow Works with Siit
ServiceNow integrates with Siit to bring enterprise ITSM capabilities into Slack and Microsoft Teams, allowing employees to submit requests conversationally while maintaining ServiceNow's powerful workflow engine. Siit automatically creates ServiceNow tickets from chat conversations, syncs status updates bidirectionally, and escalates complex issues to ServiceNow while handling routine requests through intelligent automation, reducing the complexity of ServiceNow's interface for end users.
ServiceNow Pricing
- Enterprise licensing typically requires a six-figure annual investment
- Custom pricing based on user count and feature requirements
- Professional services and implementation costs are additional
- Ongoing maintenance and support fees
Alternative #3—InvGate Service Management
InvGate Service Management positions itself as a fast-to-deploy, unified ITSM and ITAM platform with built-in AI capabilities, no-code workflow automation, and transparent pricing. While it emphasizes ease of use and quick implementation compared to complex enterprise solutions, additional fees may apply for certain features.
What Does InvGate Service Management Do?
InvGate provides comprehensive IT service management with integrated asset management, featuring visual CMDB, AI-powered virtual agents, and automated workflow orchestration. The platform handles incident management, problem, change, and request management while maintaining complete asset lifecycle tracking and compliance reporting.
InvGate Service Management Differentiators
- AI Hub is included by default with virtual agents and automated knowledge base creation.
- No-code workflow builder enabling rapid customization without technical expertise.
- A combined ITSM and ITAM platform eliminates the need for separate asset management tools.
- Deployment timeline measured in weeks rather than months
- Transparent pricing with core service management features included
InvGate Service Management Pros
- Predictable costs with a transparent pricing model
- Rapid time-to-value with streamlined implementation process
- Unified platform reduces tool sprawl and integration complexity
- Built-in AI capabilities without additional licensing fees
- Visual workflow designer accessible to non-technical users
InvGate Service Management Pricing
- Starter: $17/agent/month (billed annually) for up to 5 agents
- Pro: $40/agent/month (billed annually) for 6-50 agents
- Enterprise: Custom pricing for larger organizations with on-premise hosting options
- Implementation and training support included
Alternative #4—Freshservice
Freshservice delivers modern ITSM designed specifically for small to mid-market organizations, prioritizing ease of use and rapid adoption. The platform emphasizes clean user interface design, intuitive workflows, and modular feature expansion that allows teams to start simple and add capabilities as they grow without overwhelming initial implementations.
What Does Freshservice Do?
Freshservice provides core ITSM functionality, including incident management, problem tracking, change control, and asset management through an intuitive web interface. The platform includes self-service portals, knowledge base management, and workflow automation, with AI-powered assistance integrated as part of its platform features.
Freshservice Differentiators
- Modern, consumer-grade user interface reduces training requirements
- Modular architecture allowing gradual feature adoption
- Rapid implementation timeline with minimal configuration required
- AI capabilities (Freddy Copilot) are available as a paid enhancement
- Strong integration marketplace for third-party applications
Freshservice Pros
- Significantly shorter learning curve compared to enterprise platforms
- Cost-effective entry point for growing organizations
- Clean, intuitive design improves user adoption rates
- Flexible scaling options as organizational needs evolve
- Responsive customer support for implementation assistance
How Freshservice Works with Siit
Freshservice connects with Siit to enable Slack-native IT service management, combining Freshservice's cloud-native automation with Siit's conversational interface. Organizations can use Freshservice for formal change management and asset tracking while deploying Siit to automate employee-facing requests, approval workflows, and system integrations that require coordination between IT, HR, and Finance teams.
Employees can submit tickets directly from Slack or Microsoft Teams, with Siit automatically routing requests to Freshservice, syncing ticket updates, and handling simple resolutions through Power Actions.
Freshservice Pricing
- Starter: $19/agent/month (billed annually) for basic ITSM functionality
- Growth: $49/agent/month (billed annually) with advanced features
- Pro: $99/agent/month (billed annually), including asset management
- AI and orchestration capabilities require additional add-on fees
Alternative #5—NinjaOne
NinjaOne focuses on intuitive endpoint management and remote monitoring designed for IT teams seeking powerful capabilities without complex administration overhead. The platform emphasizes ease of use, responsive customer support, and streamlined device management that works effectively for both small IT teams and larger MSP operations.
What Does NinjaOne Do?
NinjaOne provides comprehensive endpoint management, including patch management, software deployment, remote monitoring, and device automation. The platform offers centralized visibility across all managed devices with automated maintenance, vulnerability remediation, and performance optimization capabilities.
NinjaOne Differentiators
- Intuitive interface designed for rapid user adoption
- Exceptional customer support with responsive technical assistance
- Lightweight agent with minimal system resource impact
- Comprehensive automation capabilities for routine maintenance tasks
- Strong focus on endpoint security and compliance management
NinjaOne Pros
- Minimal learning curve enables quick team productivity
- Reliable automation reduces manual administrative overhead
- Excellent vendor support improves implementation success
- Scalable architecture handles growth without performance degradation
- Strong security features protect against endpoint vulnerabilities
NinjaOne Pricing
- Per-device monthly subscription pricing
- Customized feature sets and pricing based on organizational requirements
- Professional services available for implementation support
- Flexible licensing options for different deployment scenarios
Choose Siit For Unified Operations
ITSM platforms excel at their specialized domains—ServiceNow handles enterprise processes, Freshservice provides user-friendly ticketing, NinjaOne manages endpoints—but they weren't built to execute cross-departmental workflows. Access requests, approval coordination, and system provisioning still require manual handoffs between IT, HR, and Finance, even when each department has its own specialized tools.
Siit bridges this gap by unifying operational data across your entire stack. When employees submit requests in Slack or Teams, Siit's AI agents autonomously execute complete workflows: verifying context from HRIS, routing approvals with full employee data, provisioning access through identity providers like Okta, managing devices through Jamf or Microsoft Intune, and logging everything for compliance. The coordination overhead that consumes 30-50% of operational capacity disappears.
Choose your ITSM platform based on your technical requirements. Then add Siit to eliminate the manual coordination preventing those platforms from driving real operational efficiency.
Request a demo to see how AI agents turn specialized tools into unified workflow execution.
