Rootly vs. FireHydrant: Which Is Right for Your Team?

Teams managing critical systems face a key choice: which incident management platform will help them respond faster and prevent future outages? Both Rootly and FireHydrant offer modern approaches to incident response, but they solve the problem differently. Rootly positions itself as an AI-native platform built for Slack workflows, while FireHydrant takes an all-in-one approach covering the entire incident lifecycle from preparation to post-incident analysis.

Rootly vs. FireHydrant at a glance

Two leading incident management platforms designed for DevOps and SRE teams.

Overview of Rootly

Rootly is an AI-native incident management platform designed for DevOps and SRE teams who live in Slack. The platform automates the procedural work of incident management, freeing engineers from manual coordination tasks during outages.

Key Features:

• Slack-native incident response with automated workflow creation
• AI-powered root cause analysis and troubleshooting
• Automated postmortem generation with timeline reconstruction
• Service ownership model with automatic team mobilization
• 40+ verified integrations including PagerDuty, Opsgenie, and Jira
• Codified runbooks with automated workflow execution
• Real-time incident monitoring with AI-generated insights
• On-call scheduling and alert management

Ideal for: DevOps and SRE teams at mid-market to enterprise organizations who want AI-powered automation with deep Slack integration for incident response workflows.

Overview of FireHydrant

FireHydrant is an all-in-one incident management platform that manages incidents from detection through resolution to post-incident learning. Acquired by Freshworks, the platform emphasizes complete incident lifecycle coverage with sophisticated workflow automation.

Key Features:

• Automated runbook system with template standardization
• Advanced incident field customization with required fields and multiple field types
• Integrated Signals platform for unified alerting and on-call management
• Built-in retrospectives with automated incident data integration
• Automatic event tracking that reduces documentation overhead
• Dual-mode status page system for stakeholder communication
• Native Slack and Microsoft Teams integration
• SOC 2 compliance with enterprise security controls

Ideal for: Process-mature DevOps organizations with multiple engineering teams who need incident management across the entire lifecycle from preparation to analysis.

When to Choose Rootly vs. FireHydrant

Choose Rootly if you need:

• AI-native automation for incident workflows
• Deep Slack integration as your primary interface
• Automated root cause analysis and troubleshooting
• Service ownership model with automatic team mobilization
• Fast setup without complex configuration
• Focus on AI-powered workflow automation

Choose FireHydrant if you value:

• Complete incident lifecycle management from preparation to analysis
• Advanced runbook automation with template standardization
• Sophisticated incident field customization and conditional logic
• Integrated alerting and on-call management in one platform
• Enterprise-grade compliance and security controls
• Dual-mode status pages for stakeholder communication

Both platforms serve process-mature DevOps organizations, but Rootly excels in AI-powered Slack-native workflows while FireHydrant provides broader incident lifecycle coverage.

Automate the Cross-Departmental Workflows Around Your Incidents

Rootly and FireHydrant handle technical incident response well. But the business processes that surround incidents (provisioning emergency access, coordinating with Finance for vendor escalations, managing HR communications during major outages) still rely on manual handoffs. Siit automates the cross-team coordination that supports your incident management platform, routing requests to the right teams with full context so responders get what they need without chasing approvals.

Whether it's engineers requesting emergency access through Slack, legal notifications for compliance issues, or vendor management for third-party outages, Siit handles the routing, approvals, and identity provider provisioning automatically. It connects with your existing identity systems, asset management, and service desk to give support teams full context when incident-related requests come in.