- AI agents that resolve requests end-to-end—executing actions across Okta, Jamf, BambooHR, and your entire stack, not just routing tickets
- Unified data from HRIS, MDM, and IAM tools means every request arrives with complete context automatically
- Works natively in Slack and Teams; employees get instant support without learning a new portal
- Enforces process consistency—your workflows run exactly as designed, every time, at scale
- Admin-only pricing; unlimited employees without per-seat costs
- Built for modern cloud-native tool stacks; heavy on-premises environments require more integration work
- Designed for teams ready to automate complete workflows, not just add a chatbot layer
- Newer platform without the legacy ITSM track record of established vendors
- Strongest ROI in Slack and Teams environments
- Requires connected systems to unlock full value—siloed tools limit what AI can execute
Siit
Pricing
- Integrates with Siit
- Handles complex enterprise processes at scale
- Strong governance and compliance capabilities
- Unified service management across all departments
- Extensive reporting and analytics for enterprise requirements
- High level of implementation complexity
- Premium pricing structure
- Heavy training and change management needs
- Overly-complex for some customers
- Risk of vendor lock-in
ServiceNow
Pricing
- Integrates with Siit
- Comprehensive ITSM feature set
- Deep integration with Atlassian ecosystem
- Powerful automation and AI capabilities
- Strong security and compliance features
- Steep learning curve and complex interface
- Advanced features locked by pricing tiers
- Heavy customization for advanced configurations
- Performance issues reported with large datasets
- Slower support response times for standard plans
Jira Service Management
Pricing
- Integrates with Siit
- Gentle learning curve for teams new to formal ITSM
- Strong service catalog and knowledge base capabilities
- Built-in asset discovery and management
- Straightforward implementation process
- Advanced features require higher tiers
- Reporting limited to basic analytics
- Mobile app limited compared to desktop
- Complex workflow set-up
- Support quality inconsistent
Freshservice
Pricing
- Unified platform replaces seperate monitoring and management tools
- Strong automation capabilities for routine IT tasks
- Excellent for MSPs managing multiple client environments
- Comprehensive patch management
- Automated deployment and reporting
- Higher pricing compared to some competitors
- Limited advanced customization options
- Mobile app functionality doesn't match desktop capabilitie
- Reporting flexibility misses specialized analytics
- Basic scripting capabilities compared to enterprise-grade alternatives
NinjaOne
Pricing
Ivanti Neurons for ITSM is a comprehensive IT Service Management platform that covers the entire service delivery lifecycle with flexible deployment options. The solution offers strong automation capabilities and customization flexibility, making it suitable for medium to large enterprises managing complex IT environments.
However, teams often look for alternatives due to several key challenges: complex backend architecture requiring specialized expertise, lack of out-of-the-box functionality necessitating extensive customization, outdated user interface that doesn't meet modern usability expectations, poor documentation and support quality issues, and limited integration capabilities with third-party tools. These limitations have created opportunities for competing solutions that prioritize ease of use, rapid implementation, and modern user experiences.
Top Alternatives to Ivanti Neurons
Here are the five strongest alternatives to Ivanti Neurons, each addressing specific pain points that drive teams to seek better solutions:
Alternative #1—Siit
Siit stands out as a modern alternative to Ivanti Neurons, delivering conversational AI-powered service management directly within Slack and Teams where employees already work. Unlike traditional ITSM platforms that require users to navigate separate portals and complex interfaces, Siit brings IT support into the natural flow of work through chat-native automation. The platform's AI agents handle initial triage, automate routine requests, and intelligently route complex issues to the appropriate teams—all while maintaining context and providing real-time updates.
Siit's greatest strength lies in its ability to work alongside existing ITSM investments rather than requiring complete replacement, integrating seamlessly with ServiceNow, Jira Service Management, Freshservice, ManageEngine, and 50+ other business systems. This orchestration approach addresses Ivanti's integration limitations while providing employees with instant, conversational support that dramatically improves user experience and reduces IT workload.
What Does Siit Do
Siit operates as a unified AI service desk platform that transforms how employees access IT support by bringing intelligent automation directly into Slack and Teams. The platform handles request triage, automates routine tasks, and orchestrates workflows across multiple ITSM and business systems through natural conversation.
Siit Differentiators
- Chat-native interface eliminating the need for separate service portals and complex UIs
- AI agents that automate routine requests and intelligently escalate complex issues
- 50+ native integrations with modern business systems (Okta, Jamf, Slack, Teams, HRIS platforms)
- Works alongside existing ITSM tools rather than requiring complete replacement
- Unified dashboards providing visibility across all connected systems
Siit Pros
- Dramatically improved user experience through conversational support in familiar tools
- Rapid implementation with immediate value delivery
- Reduces IT workload through intelligent automation and routing
- Flexible integration approach preserving existing ITSM investments
- Modern interface that meets contemporary user expectations
How Siit Works with Other ITSM Tools
Siit enhances existing ITSM platforms through native two-way integrations, allowing organizations to maintain their structured workflows while adding conversational AI capabilities. Teams can use Siit for instant Slack and Teams-based triage and automated resolution of routine requests, while complex issues automatically flow into backend systems like ServiceNow, Jira Service Management, or Freshservice with complete context. This combination enables organizations to keep their compliance and reporting frameworks while providing employees with modern, chat-native support experiences.
Siit Pricing
- Flexible per-agent pricing model
- Demo available to explore integrations and capabilities
- Pricing scales based on organization size and feature requirements
- No complex licensing structures or hidden implementation costs
Alternative #2—ServiceNow
ServiceNow stands as a premium alternative to Ivanti Neurons, delivering "faster, smarter, and more automated" IT service management through advanced AI capabilities and enterprise-grade automation. The platform distinguishes itself through sophisticated AI-assisted ticket assignment, dynamic service catalogs that adapt based on user roles, and intelligent knowledge management that proactively suggests relevant articles.
ServiceNow's automation capabilities significantly exceed Ivanti's offerings, with machine learning-powered decision engines that reduce manual intervention across complex enterprise workflows. However, this advanced functionality comes at a premium price point, typically starting around $100 per user per month, making it substantially more expensive than Ivanti's generally more affordable pricing structure.
What Does ServiceNow Do
ServiceNow serves as a comprehensive enterprise platform for IT service management, providing automated workflows, AI-driven decision making, and scalable service delivery across large organizations. The platform excels at orchestrating complex business processes through its unified Now Platform architecture.
ServiceNow Differentiators
- Advanced AI and machine learning capabilities that exceed Ivanti's basic automation features
- Dynamic service catalogs with personalized views based on user roles and behavioral patterns
- Powerful AI-driven knowledge management system with proactive article suggestions
- Enterprise-scale automation and workflow orchestration capabilities
- Customizable templates enabling rapid response to frequent customer queries
ServiceNow Pros
- Superior automation capabilities reducing manual IT team workload significantly
- Mature, battle-tested AI features for intelligent ticket routing and resolution
- Comprehensive enterprise integrations and scalability options
- Strong virtual assistant and self-service capabilities for improved employee experience
- Proven track record with large enterprise implementations
How ServiceNow Works with Siit
ServiceNow and Siit can complement each other for organizations requiring enterprise-grade ITSM capabilities while seeking modern, chat-native automation. Siit's AI agents can handle initial triage and simple request resolution within Slack and Teams, automatically escalating complex issues to ServiceNow's enterprise workflows when human expertise is required. This combination allows organizations to maintain ServiceNow's enterprise controls while providing employees with instant, conversational support through Siit's modern interface.
ServiceNow Pricing
- Enterprise licensing starting around $100 per user per month
- Costs increase significantly with add-ons and customizations
- Complex pricing structure requiring direct sales consultation
- Additional professional services costs for implementation and customization
Alternative #3—Jira Service Management
Jira Service Management emerges as a compelling alternative for organizations seeking enterprise-grade service management that is notably easy to implement and configure, contrasting sharply with Ivanti's complex backend architecture. Built on Atlassian's robust Jira platform, it delivers comprehensive ITSM functionality "at a fraction of competitors'" setup time and pricing.
The platform's greatest strength lies in its transparent pricing model starting at just $20 per agent per month for the Standard tier, directly addressing one of Ivanti's major weaknesses: opaque pricing that makes budget forecasting difficult. This transparency, combined with seamless integration within the Atlassian ecosystem, makes it particularly attractive to development teams and organizations already invested in Jira, Confluence, and other Atlassian tools.
What Does Jira Service Management Do
Jira Service Management provides comprehensive IT service desk capabilities with native integration to Atlassian's development and collaboration tools. The platform enables unified workflows across development and IT operations while maintaining enterprise-grade service management features.
Jira Service Management Differentiators
- Transparent pricing structure enabling accurate budget forecasting
- Native integration with Atlassian ecosystem (Jira, Confluence, Bitbucket)
- Significantly faster implementation compared to Ivanti's complex backend requirements
- Unified workflows connecting development and IT operations seamlessly
- Customizable service request portal with maintained workflow integration
Jira Service Management Pros
- Clear, predictable pricing without hidden implementation costs
- Easy configuration and deployment reducing time-to-value
- Strong integration with development workflows for DevOps teams
- Confluence knowledge linking providing contextual article suggestions during request creation
- Lower total cost of ownership through reduced setup requirements
How Jira Service Management Works with Siit
Jira Service Management integrates directly with Siit through native two-way synchronization, allowing organizations to maintain their existing Jira workflows while adding Siit's conversational AI capabilities. Teams can use Siit for instant Slack and Teams-based triage and automated resolution of routine requests, while complex issues automatically flow into Jira Service Management with complete context. This integration enables organizations to keep their structured Jira workflows for compliance and reporting while providing employees with modern, chat-native support experiences through Siit.
Jira Service Management Pricing
- Standard tier: $20 per agent per month
- Premium tier: Higher pricing with advanced features
- Clear, published pricing structure unlike Ivanti's opaque model
- Clear, published pricing structure, but some basic integrations or configurations may incur additional costs depending on your needs.
Alternative #4—Freshservice
Freshservice positions itself as a leading Ivanti Neurons alternative, specifically designed using ITIL best practices to enable organizations to focus on exceptional service delivery rather than complex system configuration. Unlike Ivanti's requirement for extensive customization before deployment, Freshservice emphasizes straightforward implementation and user-friendly interfaces that minimize training overhead and accelerate time-to-value.
The platform's cloud-based architecture and ITIL-compliant workflows make it particularly suitable for organizations seeking standards-based ITSM without the complexity and backend configuration challenges that characterize Ivanti Neurons. Teams choose Freshservice when they prioritize simplicity and rapid implementation over extensive customization capabilities.
What Does Freshservice Do
Freshservice operates as a comprehensive cloud-based IT Help Desk and service management solution designed to simplify IT operations while maintaining ITIL compliance. The platform focuses on automated service desk operations and streamlined workflow delivery.
Freshservice Differentiators
- Built explicitly on ITIL frameworks providing standards-compliant operations out-of-the-box
- Modern, intuitive user interface addressing Ivanti's outdated appearance limitations
- Rapid deployment with minimal configuration requirements compared to Ivanti's complex setup
- Cloud-native architecture eliminating infrastructure management overhead
- Streamlined workflows designed for immediate productivity without extensive customization
Freshservice Pros
- Exceptional ease of use reducing training requirements and improving adoption rates
- Fast implementation enabling quick time-to-value for growing organizations
- ITIL best practices implementation without requiring extensive ITIL expertise
- Modern interface design that meets contemporary user experience expectations
- Focus on service delivery excellence rather than system administration complexity
How Freshservice Works with Siit
Freshservice and Siit work together to provide organizations with ITIL-compliant workflows combined with modern conversational AI capabilities. Siit integrates with Freshservice through native connections, allowing employees to submit requests and receive support through Slack and Teams while maintaining Freshservice's structured ITIL processes in the background. This integration enables organizations to preserve their ITIL compliance and service catalog structure while offering employees a frictionless, chat-based experience that dramatically improves satisfaction and reduces ticket volume.
Freshservice Pricing
- Cloud-based subscription pricing model
- Competitive rates for comprehensive ITSM functionality
- Free trial available for evaluation
- Pricing tiers based on feature requirements and organization size
Alternative #5—NinjaOne
NinjaOne represents one of the most recognized Ivanti alternatives, particularly excelling in expediting incident resolution and providing comprehensive remote control management tools that deliver live device data and incident context to support agents. This contextual intelligence enables IT support teams to understand and resolve problems faster without requiring extensive troubleshooting questions from end-users, directly addressing the efficiency issues that plague traditional ITSM platforms.
The platform's approach focuses on automating the hardest parts of IT operations while providing unlimited onboarding, training, and support without per-seat limitations. NinjaOne's strength lies in its endpoint management capabilities, making it particularly valuable for managed service providers and organizations with diverse, distributed device environments that require comprehensive remote management.
What Does NinjaOne Do
NinjaOne provides comprehensive endpoint management and remote monitoring capabilities, focusing on automated IT operations, patch management, and device security across diverse environments. The platform specializes in delivering visibility, security, and control over endpoints.
NinjaOne Differentiators
- Live device data and incident context providing complete system information before troubleshooting
- Comprehensive remote control management tools enabling faster problem resolution
- Automated patch management and security policy enforcement across thousands of endpoints
- Unlimited support and training model removing cost barriers for scaling teams
- Specialized focus on endpoint management rather than general ITSM workflows
NinjaOne Pros
- Faster incident resolution through contextual device information and automated diagnostics
- Excellent endpoint security and compliance management capabilities
- Unlimited onboarding and support help reduce certain implementation barriers, though some technical and learning challenges may remain
- Strong managed service provider focus with multi-tenant capabilities
- Automated monitoring and management reducing manual IT workload significantly
NinjaOne Pricing
- Mid-range pricing positioned between budget and enterprise solutions
- Unlimited support and training included without additional licensing costs
- Trial periods available for evaluation
- Pricing based on managed endpoints rather than user counts
How Siit Works with Ticketing System Tools
Siit functions as a unified AI service desk platform that enhances rather than replaces your existing ITSM investments. Unlike traditional alternatives that require choosing between tools, Siit connects seamlessly with ServiceNow, Jira Service Management, Freshservice, ManageEngine, and other platforms through native integrations and automated workflows. The platform's centralized dashboards provide visibility across all connected systems while intelligent routing ensures requests reach the right teams with complete context.
Siit's smart automation handles routine tasks across multiple platforms simultaneously, reducing manual coordination overhead regardless of which ITSM tools your organization uses. This approach enables internal service teams to leverage the best aspects of their current toolstack while adding modern, conversational AI capabilities through Slack and Teams integration.
Whether you're using enterprise-grade ServiceNow for complex workflows or cost-effective ManageEngine for basic ticketing, Siit's orchestration layer eliminates the coordination bottlenecks that force teams to choose between tools. We encourage exploring these integrations through a demo to see how Siit transforms your existing ITSM investments into a cohesive, intelligent automation platform. The best tool is indeed the one that fits your workflow—and Siit ensures any combination of these alternatives works smarter together. Book a demo today.
