Monday.com is one of the most widely adopted project management and work operating systems in the modern workplace, known for transforming how teams plan, track, and execute projects across organizations of all sizes.
With its highly visual, customizable interface and robust automation capabilities, Monday.com has become essential for IT operations, HR teams, and cross-departmental workflows.
Many internal support teams use Monday.com not just for project tracking—but for managing complex business processes and keeping distributed work organized.
What Is Monday.com?
Monday.com is a cloud-based work management platform designed to centralize project planning, task tracking, and team collaboration through visual, customizable boards.
Users create boards for teams, projects, or processes, managing work through multiple views including Kanban, Gantt charts, calendars, and timelines. Originally built to replace spreadsheet-based project tracking, Monday.com now supports advanced automation, extensive integrations, and cross-departmental workflows.
Its user base spans from small startups to global enterprises, with strong adoption among IT, HR, operations, and support teams that need to coordinate complex processes efficiently.
What is Monday.com used for?
Monday.com serves as a comprehensive work management platform across diverse organizational functions:
- Project Management - Visual boards consolidate tasks, timelines, and team assignments in customizable views, improving project visibility and coordination
- Cross-Departmental Workflows - Automated processes connect IT, HR, Finance, and Operations teams, eliminating manual handoffs between departments
- Employee Onboarding - Structured workflows coordinate new hire setup across multiple teams and systems with automated task routing
- IT Service Management - Ticket tracking, asset management, and service request workflows with integration to identity and device management systems
- HR Operations - Recruitment tracking, policy management, and employee service requests with approval workflows
- Resource Planning - Workload views and capacity management help optimize team allocation and prevent burnout
- Automation Workflows - No-code automation handles repetitive tasks, status updates, and cross-system integrations without manual intervention
Key Features of Monday.com
The platform's comprehensive functionality includes:
- Visual Boards and Multiple Views provide over 27 different perspectives including Kanban, Gantt, Timeline, Calendar, and Workload views, allowing teams to visualize work in their preferred format.
- Advanced Automation Engine enables no-code workflow creation with triggers, conditions, and actions that eliminate repetitive tasks and coordinate cross-departmental processes automatically.
- Extensive Integration Ecosystem connects with 200+ third-party applications including Slack, Microsoft Teams, Google Workspace, Salesforce, and specialized tools for identity management and device control.
- Customizable Dashboards feature over 80 widgets that pull data from multiple boards and projects, creating real-time overviews for stakeholders and management reporting.
- Cross-Team Collaboration Tools include commenting, file sharing, @mentions, and real-time updates that keep distributed teams aligned without email overload.
- AI-Powered Features provide intelligent summaries, automated column suggestions, and real-time web data integration for enhanced decision-making capabilities.
- Resource Management includes time tracking, workload visualization, and capacity planning tools that help teams optimize productivity and prevent overallocation.
Monday.com Pros & Cons
Monday.com offers significant advantages while presenting some limitations for potential users.
Monday.com Pros
- Highly Visual and Intuitive Interface - Color-coded boards and drag-and-drop customization make complex projects manageable without technical expertise
- Exceptional Automation Capabilities - Advanced workflow automation reduces manual coordination overhead between departments
- Comprehensive Integration Support - Native connections to modern business tools eliminate data silos and context switching
- Scalable from Startups to Enterprise - Flexible pricing and features accommodate teams from 3 to 1000+ employees
- Real-Time Collaboration - Centralized communication keeps all stakeholders aligned with project progress and changes
Monday.com Cons
- Steep Learning Curve for Advanced Features - Complex automations and customizations require significant time investment to master effectively
- Pricing Scales Quickly - Group-based pricing model becomes expensive for larger teams, especially with advanced feature requirements
- Limited Advanced Time Tracking - Robust time management features are restricted to higher-tier plans only
- Mobile App Performance Issues - Reported bugs and reliability problems impact productivity for mobile users
- Missing Native Communication Features - Lacks built-in team messaging comparable to Slack or Microsoft Teams
Monday.com Pricing
Monday.com offers a tiered subscription model with both monthly and annual billing options.
All paid plans require a minimum of 3 seats, with annual subscriptions offering approximately 20% savings over monthly billing.
When Monday.com Isn't Enough: Meet Siit
While Monday.com excels at project management and workflow visualization, organizations often need a complementary solution that addresses the internal service management challenges Monday.com wasn't designed to solve.
This is where Siit becomes essential, operating as a business process orchestration layer directly within communication platforms like Slack and Microsoft Teams.
Siit transforms how teams handle internal operations by:
Automated Request Orchestration - When employees submit IT, HR, or operational requests through Slack, Siit automatically routes them to appropriate teams with full context, even creating visibility in Monday.com boards if needed—turning scattered requests into trackable workflows without manual intervention
Cross-System Process Automation - Siit connects workflows with identity management (Okta, Google Workspace), device management (Jamf, Intune), and HRIS systems, executing complete business processes from request to resolution automatically—handling the operational tasks that live outside project boards
Intelligent Workflow Coordination - Complex requests requiring approvals from multiple departments get orchestrated automatically, with Siit managing handoffs between IT, HR, Finance, and Operations while maintaining visibility across systems—solving the coordination problems Monday.com boards can't address
Seamless Integration Bridge - Teams can continue using Monday.com for project work while Siit handles internal service requests, synchronizing with existing tools like Jira, Zendesk, and ServiceNow to create a unified operational layer without disrupting current workflows
Real-Time Status Management - As Siit agents process requests and update connected systems, status changes flow automatically wherever teams need visibility, giving managers complete oversight without manual updates or switching between platforms
The result: Your teams maintain Monday.com's project management power for strategic initiatives while Siit handles the employee support requests and cross-departmental coordination that Monday.com wasn't built to manage—eliminating the manual coordination overhead that typically consumes 40% of operational capacity.
Monday.com Alternatives
Several project management platforms compete with Monday.com across different use cases. All tools listed below integrate with Siit, enabling seamless process orchestration during transitions:
- ClickUp offers highly customizable task management with advanced automation features, providing more flexibility for complex workflows at competitive pricing.
- Asana focuses on intuitive visual project tracking with excellent team collaboration features, particularly strong for marketing and creative teams.
- Teamwork excels in client-oriented project management with comprehensive time tracking and billing features built for agencies and service businesses.
- Wrike provides enterprise-grade project management with advanced reporting and customization options suitable for large organizations and PMOs.
- Trello delivers simple Kanban-based task management ideal for small teams and straightforward workflow visualization needs.
- Jira Service Management specializes in IT service management and agile development workflows. Siit's integration allows teams to maintain ITSM functionality while adding AI-powered automation and cross-departmental process orchestration.
