What makes Ivanti Neurons different from traditional ITSM platforms?

Ivanti Neurons differentiates itself through comprehensive AI-driven automation that extends beyond ticket management to include self-healing endpoints, proactive vulnerability management, and unified asset lifecycle control. Unlike traditional service desk tools, it combines ITSM with security operations and endpoint management in a single intelligent platform.

How long does Ivanti Neurons typically take to implement?

Implementation timelines average 5 months for comprehensive deployments, though organizations can achieve value in specific modules within weeks. The complexity depends on the number of modules deployed, existing system integrations, and customization requirements. Professional services engagement often accelerates initial setup and training.

Can Ivanti Neurons handle cross-departmental workflows beyond IT?

Yes, Ivanti Neurons supports Enterprise Service Management across IT, HR, Finance, and Operations through configurable workflows and approval processes. However, organizations seeking seamless cross-departmental coordination often integrate with platforms like Siit to eliminate manual handoffs and improve workflow orchestration across business functions.

What level of technical expertise is required to manage Ivanti Neurons?

Organizations typically need administrators with ITSM experience and a willingness to learn the platform's automation capabilities. While the interface is intuitive, advanced features like custom workflow development and complex integrations may require specialized training or professional services support.

How does Ivanti Neurons pricing compare to other enterprise platforms?

Ivanti Neurons pricing is generally competitive with enterprise platforms like ServiceNow but higher than basic ITSM tools. However, organizations often realize cost savings through reduced tool sprawl, automation efficiency, and improved operational productivity that offset the initial investment within 18-24 months.

Ivanti Neurons Review: Features, Pricing, Pros & Cons (2026)

Ivanti Neurons is a comprehensive, AI-driven platform that transforms how organizations manage IT operations, security, and service delivery across complex enterprise environments.

Built with unified endpoint management, automated remediation, and intelligent workflow orchestration, Ivanti Neurons brings together ITSM, asset management, security operations, and automation under one intelligent interface—enabling IT teams to shift from reactive firefighting to proactive issue resolution and cross-departmental process coordination.

What Is Ivanti Neurons?

Ivanti Neurons is a modular, cloud-based platform designed to unify IT service management, endpoint security, asset lifecycle management, and business process automation through AI-powered intelligence and self-healing capabilities.

Organizations can deploy individual modules—including Discovery, Healing, ITSM, Unified Endpoint Management, and Risk-Based Vulnerability Management—or combine multiple components as their operational needs evolve. The platform serves IT administrators, security operations centers, service desk managers, and internal support teams across mid-market to large enterprises, with particularly strong adoption among organizations managing complex, distributed environments that require both operational efficiency and robust security controls.

What is Ivanti Neurons used for?

Ivanti Neurons serves as a comprehensive automation and security platform for enterprise IT operations:

Proactive IT Operations - AI-driven automation detects, diagnoses, and resolves endpoint issues before users experience disruptions, reducing ticket volume by up to 80%
Cross-Departmental Workflow Orchestration - Automates complete business processes spanning IT, HR, Finance, and Operations with intelligent routing and approval coordination
Risk-Based Vulnerability Management - Prioritizes security patches using comprehensive risk scoring that considers threat intelligence and organizational context, rather than relying on CVSS ratings alone.
Asset Lifecycle Optimization - Provides real-time discovery and tracking of hardware, software, and cloud resources with automated compliance reporting and cost optimization
Self-Service Employee Support - Deploys conversational AI agents and intuitive portals that resolve common requests without human intervention.
Digital Experience Management - Monitors and improves employee productivity through device performance analytics, user sentiment tracking, and proactive remediation
Zero Trust Security Implementation - Enforces granular access controls and continuous compliance monitoring across all endpoints and applications.

Key Features of Ivanti Neurons

The platform's comprehensive functionality centers on intelligent automation and unified management capabilities:

Hyper-Automation & Self-Healing delivers autonomous issue resolution through AI-powered bots that detect configuration drift, performance problems, and security exposures while implementing automated remediation workflows that minimize human intervention.
Unified Endpoint Management provides centralized control across Windows, macOS, iOS, Android, and ChromeOS devices with consistent policy enforcement, automated patching, and real-time inventory management spanning cloud and on-premises environments.
AI-Driven Service Management transforms traditional ITSM through intelligent ticket classification, automated routing, and virtual agents that handle complex multi-step workflows while building institutional knowledge from every interaction.
Risk-Based Security Operations prioritizes vulnerabilities using advanced scoring methodologies, automates patch deployment based on business criticality, and provides continuous exposure management across the entire attack surface.
Process Orchestration Platform eliminates manual handoffs between departments through customizable workflows that coordinate approvals, system updates, and stakeholder notifications across IT, HR, Finance, and Operations teams.
Advanced Analytics & Reporting offers customizable dashboards with curated data, compliance templates, and predictive insights that enable data-driven decision-making while maintaining complete audit trails for regulatory requirements.

Ivanti Neurons Pros & Cons

Ivanti Neurons delivers significant operational advantages while presenting certain implementation challenges that organizations should carefully consider.

Ivanti Neurons Pros

Comprehensive automation significantly reduces manual workload through AI-driven self-healing and intelligent workflow orchestration, with some reports citing reductions of up to 40%
Unified platform architecture eliminates tool fragmentation while providing seamless integration across ITSM, security, and asset management functions.
Flexible deployment options support cloud, on-premises, and hybrid environments, though some advanced features are only available in the cloud version.
Advanced security capabilities, including zero trust implementation, risk-based vulnerability management, and automated compliance reporting
Scalable modular design allows organizations to implement specific components and expand functionality as operational needs evolve.e
Strong integration ecosystem with 50+ native connectors for identity management, cloud platforms, and business applications

Ivanti Neurons Cons

Complex initial setup and configuration can require significant expertise and extended implementation timelines for optimal deployment.
Steep learning curve for administrators managing advanced automation features and custom workflow development
Higher cost structure compared to single-purpose tools, though offset by comprehensive functionality and reduced tool sprawl
Limited customization flexibility for highly specialized workflows without additional professional services engagement

Ivanti Neurons Pricing

Ivanti Neurons uses a customized pricing model tailored to organizational requirements, deployment complexity, and selected modules. With costs varying based on the number of modules, users, and deployment method (cloud versus on-premises).

Organizations typically see discounts averaging 12% during the negotiation process, with implementation averaging 5 months and return on investment realized within approximately 23 months, according to user reviews.

Tier	Features	Target Users
Entry-Level	Basic ITSM, automated workflows, self-service portals	Small to mid-market organizations
Mid-Market	Advanced automation, asset management, and basic security features	Growing enterprises with complex IT environments
Enterprise	Full platform capabilities, advanced security, and custom integrations	Large organizations with comprehensive operational needs

When Ivanti Neurons Isn't Enough: Meet Siit

Ivanti Neurons delivers comprehensive endpoint management and security automation—but its 5-month implementation timeline, modular complexity, and portal-based architecture reveal the fundamental limitation of technical platforms built for IT operations rather than employee experience. Even with Ivanti's self-healing capabilities managing endpoints, organizations still face the cross-departmental coordination chaos that happens when employees need help.

Siit solves what Ivanti can't: turning multi-department workflows into seamless experiences where employees actually work.

Works Where Employees Already Are - While Ivanti requires portal adoption and admin console training, Siit's Slack-native and Teams-native service desk operates entirely within communication platforms. Zero new interfaces to learn, zero portal logins, zero adoption friction—employees get help in the tools they already use daily.
Agentic AI That Executes Across Departments - Ivanti's modules handle IT operations within technical boundaries. Siit's AI agents execute complete workflows across IT, HR, Finance, and Operations: pulling employee data from BambooHR, routing approvals to managers in Slack, provisioning access in Okta, triggering equipment procurement, and updating compliance records. One request, complete resolution across every system involved.
Unified Operational Context - While Ivanti's modular architecture requires navigating different modules for asset data, security information, and service management, Siit unifies operational data across all departments through a contextualized employee view. Complete context—employee records, equipment, permissions, system history—instantly accessible without platform switching or module navigation.
Days to Value, Not Months - Ivanti's 5-month implementation reflects its technical complexity and modular deployment approach. Siit connects through 50+ native integrations and starts automating cross-departmental workflows within days—without the extensive configuration, professional services engagement, or administrator training that comprehensive technical platforms require.

The result: While Ivanti optimizes IT operations through endpoint management and security automation, Siit eliminates the coordination overhead that technical platforms can't address—turning workflows that span multiple departments and require manual handoffs into automated processes where employees get complete resolution in seconds, not the multi-day coordination chains that consume 40% of operational capacity.

Book a demo to see cross-departmental automation in action.

Ivanti Neurons Alternatives

For organizations evaluating comprehensive IT operations platforms, several alternatives offer different approaches to endpoint management and service automation. All tools listed below integrate seamlessly with Siit to prevent data silos during platform transitions.

Siit provides cross-departmental process orchestration that works natively in Slack and Teams, automating workflows across IT, HR, Finance, and Operations without requiring platform migration.
ServiceNow ITSM provides enterprise-scale service management with extensive customization capabilities, though it requires significant implementation resources and specialized expertise for optimal deployment.
SysAid offers IT service management with some endpoint management capabilities, providing strong value for mid-market organizations with straightforward operational requirements.
ManageEngine ServiceDesk Plus delivers comprehensive ITSM functionality with integrated asset management at competitive pricing and offers features that can benefit a range of organizations, although its implementation complexity may pose challenges for those with very limited IT resources.
Freshservice offers modern, intuitive service management with rapid deployment capabilities, ideal for growing companies prioritizing user experience and quick implementation.