The Challenge
Mirakl powers the platform layer behind some of the world's largest online marketplaces, helping retailers and B2B companies expand their catalogs and scale commerce operations. A 7-person IT Corporate team, split between Paris and Boston, handles everything for ~800 employees: onboarding, offboarding, app access, help desk. Seven people. No margin for waste.
The numbers told the story. With 15 to 20 new hires every month and up to 30 interns joining last September, every onboarding meant provisioning around 8 apps per person, manually, one by one, notifying each app owner individually. Over 120 manual actions a month, before counting the daily stream of access requests from employees already in the company.
Those requests went through Zendesk, with dedicated forms for each team. Employees had to figure out which team to submit to, justify the app they needed, fill in their department, and wait. A cumbersome process with no automation and no visibility.
Why Siit
The solution had to meet three requirements: AI-native from day one, a deep integration with JumpCloud (already Mirakl's identity backbone), and a Slack-first experience for employees. All three were non-negotiable.
The JumpCloud integration was the deciding factor. Siit is the best solution on the market with a native JumpCloud integration. It could not only read identity data but actually trigger provisioning actions through JumpCloud groups automatically. Without that, there was no path to zero-touch onboarding. Siit had it built in.
Slack sealed the employee experience side. At Mirakl, embedding AI across internal operations is not optional. It is a company mandate. A solution that pulled employees out of Slack and into a separate portal would have failed before launch. With Siit, the entire flow lives where people already work.
What Changed
The rollout was intentionally fast. One person handled configuration, one tested. The first workflow live was Salesforce, the most requested app at Mirakl and a deliberate choice to show visible impact quickly. One week from decision to production.
Today, onboarding at Mirakl runs itself. When a new employee is added to the HRIS, their attributes trigger the right access automatically. No IT ticket, no app owner notification, no manual step. The September internship intake that once meant hundreds of individual provisioning actions now runs without a single touch from the team.
For ad-hoc requests, employees send a Slack message. The AI agent handles the rest: reading the request, routing to the right approver, closing the loop. The IT team no longer coordinates access. It architects the rules, and the system executes them.
What used to take several days now takes seconds. A request submitted on Slack is routed, approved, and closed before the employee has moved on to their next task.
What started as an IT project has quietly become an operations platform. Mirakl now runs 16 automated workflows across the company. HR and Finance teams manage their own request flows through Siit, each with their own approval chains. The IT team built the infrastructure. The rest of the company moved in.
The audit trail was the unexpected win. Every access decision is now logged, timestamped, and tied to an approval record, automatically, as a byproduct of normal operations. For a company serving major enterprise clients, that is not a nice-to-have. It is a compliance foundation.
By partnering with Siit, David and the Mirakl IT team have turned what was once a source of operational friction into a compliance-grade, zero-touch system that now scales across IT, HR, and Finance.
