If your ITSM system feels like it’s doing more to slow things down than to help, it’s a common issue. Constantly juggling scattered workflows, following up endlessly on tickets, and trying to keep communication organized across different channels can quickly become overwhelming.
Siit’s migration process takes all of this into account, making sure the transition is as smooth as possible.
With Siit, you’ll have a streamlined setup that integrates everything in one place, allowing you to move forward with a system that helps your team stay on track and work together without all the usual friction.
Why ITSM Migrations Fail (And How to Avoid It)
Migrating your ITSM platform can be tricky—many frustrations arise from poor planning and fragmented communication workflows carried over from legacy tools.
Let’s look at common pain points IT teams face—and how Siit helps you avoid them.
I’m Sending the Same Article Link Over and Over Again
You know the drill: a ticket comes in, and instead of fixing the issue, you keep pasting the same knowledge base links. This wastes time and frustrates users who want quick, clear answers.
- Why it happens: Legacy ITSM tools often don’t offer AI-powered assistants or smart suggestions. Agents spend time manually searching for and sharing articles across various communication channels, which adds extra work.
- How to avoid it: With Siit’s AI-powered article suggestions, the employee asks a question and Siit automatically offers up the relevant article from your knowledge base. This saves time and makes communication clearer, reducing repetitive tasks for your team.
Marking My Slack Threads as Unread Is Unmanageable
Slack threads pile up fast, making it tough to track what’s done or needs attention—especially across multiple channels.
- Why it happens: Without centralized tracking, notifications flood Slack, with no easy way to organize or prioritize them. Manually marking threads as unread becomes overwhelming.
- How to avoid it: Siit centralizes all requests in a single dashboard integrated with Slack and Teams, threading conversations within each ticket. This cuts the noise and keeps your team focused on resolving issues.
I’m Following Up on My Tickets in Several Channels Manually
Switching between emails, Slack, Teams, in-person conversations, and calls to follow up wastes time and risks missing updates. This fragmentation slows ticket resolution.
- Why it happens: Legacy systems often don’t integrate well with modern communication tools, forcing platform-hopping.
- How to avoid it: Siit unifies updates, comments, and approvals into one seamless workflow inside Slack or Teams. No more juggling apps—everything about a ticket lives together, making follow-ups easy.
I Can’t Work on Tickets with Other Departments
Collaboration is key, but legacy ITSM tools silo IT, HR, Finance, and others, restricting data sharing and causing delays.
- Why it happens: Separate systems and logins block smooth cross-team work.
- How to avoid it: With department-level permissions, Siit allows teams to collaborate securely within their existing tools like Slack or Teams. Integrations like Workday and Notion help streamline cross-department collaboration, ensuring that everyone stays in the loop without worrying about data silos. This breakdown of barriers speeds up ticket resolution and improves teamwork across your organization.
At their core, these frustrations come from fragmentation—of data, communication, and workflows. Siit’s migration approach unifies these elements, automates repetitive tasks, and boosts collaboration, making your migration not just a switch, but a true upgrade in productivity.
Key Questions to Ask Before Migrating to Siit
Before you jump into migrating your ITSM platform, it’s crucial to pause and have some honest conversations with your team. Migration isn’t just a technical project—it’s a team effort that touches every part of your IT operations. Asking the right questions early helps set clear expectations, align priorities, and avoid headaches down the road. Here are the key questions to guide your planning:
- What problems do we want to solve with Siit?
Take time to clearly identify the biggest pain points your current ITSM system causes. Are tickets getting lost? Is communication scattered across too many channels? Do manual tasks slow your team down? Knowing exactly what you want to fix helps focus your migration goals. - Which workflows and data can’t be left behind?
Make a list of the critical workflows, ticket types, and historical data that your teams rely on daily. This might include custom ticket fields, approval processes, or service catalogs. Ensuring these move smoothly to Siit will keep operations uninterrupted. - How will Siit fit with the tools we already use?
Review your existing tools like MDM, HRIS, IAM, Jira, Zendesk, Slack, and Teams. Determine how Siit’s integrations will connect with these systems so workflows remain seamless. Plan early for any custom integration needs or data sync points. - What custom info and fields do we need to keep?
Identify any special fields or information your team tracks that are unique to your organization. Migrating these accurately means your team won’t have to recreate or lose important data after switching to Siit. - How are we going to help everyone learn the new system?
Decide on a training approach that suits your team. Will you use live demos, recorded videos, written guides, or hands-on workshops? Consider appointing migration champions who can help others and answer questions during rollout. - What’s a realistic timeline for us?
Set a timeline that balances thorough preparation with urgency. Smaller teams may move quickly, but larger organizations should plan for testing and phased rollout. Align timelines with your company’s business cycles to minimize disruption. - Who will help champion this change and keep things on track?
Choose dedicated team members and leaders who will actively support the migration. These champions will communicate benefits, gather feedback, troubleshoot issues, and keep momentum going throughout the process.
What Makes Migration to Siit Easier
Migrating to a new ITSM platform can feel overwhelming, but with Siit, the process is designed to be as simple and smooth as possible.
Here’s how we make your migration easy, step by step:
1. Prepare: A Thorough Checkup Tailored to You
Before any data moves, our team of migration experts dives deep into your current ITSM setup. We audit your infrastructure, workflows, integrations, and data to understand exactly what you need. This isn’t a one-size-fits-all approach—our plan is customized to your organization’s unique situation and timeline. By understanding your pain points and priorities upfront, we create a clear roadmap to guide the migration efficiently and effectively.
2. Set Up: Smart Tools Handle the Heavy Lifting
Next, we help you set up your Siit dashboard, customizing it to fit your workflows and teams. Our powerful Migration Assistant tool automatically imports your historical tickets and service requests, mapping all your data precisely into Siit’s format. This includes custom fields, user permissions, and service catalogs—nothing gets left behind. Automating this step reduces errors and saves your team from tedious manual data entry.
3. Test: Catch Surprises Before You Go Live
Once the initial migration is done, it’s time to put everything to the test. We partner closely with your IT team to verify the accuracy and consistency of imported data. This step ensures workflows function as expected, automations trigger properly, and integrations stay connected. Any discrepancies or issues are caught early and resolved together. Testing reduces surprises on launch day and builds confidence that Siit is ready to support your operations.
4. Communicate: Keep Everyone Informed and Excited
Change can be unsettling, so communication is key. We create a designated Slack channel for our users, allowing for direct and constant communication. We then provide you with clear rollout plans, messaging templates, and timelines to share with your team. This helps highlight the benefits of Siit—like faster ticket resolution and less manual work—and prepares employees for the switch. Well-planned communication reduces resistance, encourages adoption, and ensures your team feels supported throughout the transition.
5. Rollout: Hands-On Support During Launch and Beyond
The go-live phase is where it all comes together. Your employees start using Siit for day-to-day operations, and our dedicated migration specialists remain fully engaged. During this “hyper care” period, we provide hands-on support to quickly address any challenges, answer questions, and fine-tune configurations. This close partnership smooths out bumps, helping your team settle into Siit with minimal disruption and maximum productivity.
Technical Checklist for Your Migration
Here’s a quick run-through to make sure you don’t miss anything:
- Backup your current ITSM data—just in case!
- Review all workflows, ticket types, and custom fields you use.
- Export your ticket histories and other important data.
- Take stock of how Slack and Teams are used for IT requests.
- Prepare your service catalog so it’s ready to go.
- Map out user roles and who gets access to what.
- Double-check your HR and identity system integrations.
- Confirm APIs for tools like Jira and Zendesk are ready to connect.
- Plan tests to verify data after migration.
- Have a rollback plan ready just in case.
- Prepare training materials so everyone knows the ropes.
- Set clear goals for what success looks like.
Realistic Timelines for Different Teams
Every organization has its own unique needs, size, and complexity—which means migration timelines can vary quite a bit. That said, we’ve helped hundreds of teams migrate smoothly to Siit, and based on that experience, here’s a general idea of what to expect depending on your company size:
Small Teams (<5 People)
If you’re a smaller team, you’re in a great spot to move quickly. Most small teams can complete their entire migration in less than a week. The process tends to be straightforward because there are fewer workflows to map, less historical data to transfer, and fewer people to train.
Your migration will typically involve:
- A focused audit and planning session
- Quick setup of your Siit dashboard and migration assistant import
- Testing to ensure data accuracy and workflow alignment
- Brief training and communication rollout
Because of your team size, your IT staff can often be hands-on throughout the process, helping to address any last-minute tweaks or questions on the fly. This means you can start benefiting from Siit’s AI-powered automation and unified communication very fast.
Mid-Sized Groups (5–50 People)
For mid-sized teams, a more deliberate approach is best. You should plan on one to two weeks to fully prepare, migrate, test, and roll out Siit across your teams. This extra time ensures that:
- More complex workflows and integrations are mapped and tested thoroughly
- Historical ticket data is migrated carefully to maintain continuity
- Training materials and communication plans reach everyone effectively
- Early adopters and team champions can start helping peers adopt the new platform
Mid-sized teams often balance migration work alongside daily operations, so this timeline allows your teams to maintain business as usual while transitioning smoothly. If your organization has multiple departments or geographic locations, a phased rollout within this window can help manage change in manageable chunks.
Larger Companies (50+ People)
For larger enterprises, migrations naturally take more time and coordination. We recommend setting aside two to three weeks or more, especially if you plan to:
- Roll out Siit in phases by department, region, or business unit
- Migrate very large volumes of historical data and complex workflows
- Integrate deeply with numerous other business systems
- Provide extensive training and onboarding sessions
At this scale, it’s vital to have dedicated migration champions across the organization who can support adoption locally. Siit’s expert migration team works closely with your project leads to tailor the process to your pace—avoiding disruption while keeping momentum.
Managing Change Across Your IT Team
People are at the heart of any migration, so here’s how to help your team adapt:
- Keep the conversation going. Share updates, benefits, and timelines regularly so no one feels left out.
- Find your champions. Ask team leaders to help spread the word and support others.
- Make training easy. Use demos, quick guides, and videos to get everyone comfortable with Siit.
- Listen and adapt. Set up ways for folks to share feedback and act on it fast.
- Celebrate wins. Highlight improvements and milestones to keep the momentum going.
Siit Adapts to Your Timeline
Moving to Siit is a smart way to bring your IT service management into the future. With built-in AI, streamlined workflows, and collaboration right in Slack and Teams, your team will work smarter and faster. And with Siit’s clear migration process, expert support, and plenty of resources, switching over doesn’t have to be scary.
One of the strengths of migrating with Siit is flexibility. Whether you’re a startup moving fast or a large enterprise managing complexity, our migration tools and team adjust to your schedule. Our goal is to make the switch as painless as possible, keeping your IT service running smoothly and your teams empowered throughout.
Ready to make the leap? Schedule a demo today and see how Siit can transform your IT operations with less hassle and more impact.
