Turn Microsoft Teams into your IT help desk

Resolve IT issues instantly where employees already work. Handle password resets,  app access, and device troubleshooting directly in Teams—no portals, no ticket numbers.

See it in action

Instant support in Teams

App access requests

Self-service requests in Teams

Automatic approval routing

Instant provisioning after approval

Complete visibility for requester and approver

Password resets and account unlocks

Reset passwords for Azure AD, Active Directory, Okta

Unlock accounts automatically

Complete in under 60 seconds

Device troubleshooting

Device context from MDM displayed inline

Troubleshooting guidance and remote actions

Escalate complex issues to IT with full context

Complete audit trail

Full context, no tab-switching

Identity providers: Account status, group memberships, recent password changes

MDM: Device model, OS version, enrollment status, security posture

HRIS: Employee role, department, manager, start date

Application directories: Current access, license status

Why support in Teams beats traditional portals

Traditional help desks force employees to switch tools, fill out forms, and wait for updates.  Siit resolves issues directly in Teams—same conversation, full context, minutes instead of days.

Traditional help desk

Open portal in browser

Fill out form

Get ticket number

Wait for email updates

Days to resolution

Siit

Ask in Teams

Instant response

Resolved in thread

Minutes to resolution

Integrations

We connect to your toolsto leverage your source of truth

Siit unifies the data from employee records, assets, permissions, request history and more, so that you get complete context in one platform.

View all integrations

Implementation

Week 1

Connect your systems

- Link HRIS, MDM, and identity providers
- Map employee data and device inventory
- Configure system permissions

Week 2

Build your workflows

- Define onboarding and offboarding automation
- Set approval routing for access requests
- Customize workflows for your policies

Week 3

Launch to employees

- Deploy in Teams
- Train your team on workflow management
- Monitor first automated workflows

Enterprise-grade security

SOC II Type II  certified

GDPR  Compliance

SSO/SAML  

Encryption 

Role-Based Access 

Audit Logs  

See Teams help desk in action

See how Siit resolves IT requests directly in Teams for your team.

Turn Microsoft Teams into your IT help desk

Resolve IT issues instantly where employees already work. Handle password resets,  app access, and device troubleshooting directly in Teams—no portals, no ticket numbers.

See it in action

Built for scale. Proven in production.

Doctolib

MISTRAL AI

Qonto

monzo

CRESTA

Airalo

Instant support in Teams

App access requests

Self-service requests in Teams
Automatic approval routing
Instant provisioning after approval
Complete visibility for requester and approver

Microsoft Teams chat where Carla Dias asks for help resetting her Okta password, and the Siit app confirms the request and asks for approval on Carla’s new computer request with Accept and Reject buttons.

Password resets and account unlocks

Reset passwords for Azure AD, Active Directory, Okta
Unlock accounts automatically
Complete in under 60 seconds

Microsoft Teams chat where Theo Carder asks for help resetting Okta password, and Siit app confirms request submission with issue titled 'Day-off issue' resolved.

Device troubleshooting

Device context from MDM displayed inline
Troubleshooting guidance and remote actions
Escalate complex issues to IT with full context
Complete audit trail

Microsoft Teams chat showing a user asking for help resetting Okta password and an app sending an article link titled 'How to access a VPN for remote work' with security lock icons and a VPN shield graphic.

Full context, no tab-switching

Identity providers: Account status, group memberships, recent password changes
MDM: Device model, OS version, enrollment status, security posture
HRIS: Employee role, department, manager, start date
Application directories: Current access, license status

Employee information panel for Dan Miller, Chief Product Officer, Product department, reports to Jessica Lambert, located in Madrid with contact number +1650 555 5555, links to Okta and Jamf profiles, and uses a MacBook Pro 16.

Why support in Teams beats traditional portals

Traditional help desks force employees to switch tools, fill out forms, and wait for updates. Siit resolves issues directly in Teams—same conversation, full context, minutes instead of days.

Traditional help desk

Open portal in browser

Fill out form

Get ticket number

Wait for email updates

Days to resolution

Ask in Teams

Instant response

Resolved in thread

Minutes to resolution

Siit unifies the data from employee records, assets, permissions, request history and more, so that you get complete context in one platform.

View all integrations

Implementation

Week 1

Week 2

Week 3

Week 1

Connect your systems

- Link HRIS, MDM, and identity providers
- Map employee data and device inventory
- Configure system permissions

Week 2

Build your workflows

- Define onboarding and offboarding automation
- Set approval routing for access requests
- Customize workflows for your policies

Week 3

Launch to employees

- Link HRIS, MDM, and identity providers
- Map employee data and device inventory
- Configure system permissions

Enterprise-grade security

SOC II Type II certified

GDPR Compliance

SSO/SAML

Encryption

Role-Based Access

Audit Logs

Stop managing tickets. Start connecting operations.