Turn Slack into your  IT help desk

Resolve IT issues instantly where employees already work. Handle password resets, app access,  and device troubleshooting directly in Slack—no portals, no ticket numbers.

See it in action

Proven in production

“ Monzo's IT team resolved 70% of requests directly in Slack, eliminating portal logins and reducing resolution time from hours to minutes.“

Xavier Rotivel

Senior IT Lead

Built for scale. Proven in production.

Instant support in Teams

App access requests

Self-service requests in Slack
Automatic approval routing
Instant provisioning after approval
Complete visibility for requester and approver

Password resets and account unlocks

Reset passwords for Okta, Active Directory, Google Workspace
Unlock accounts automatically
No email verification loops or portal logins
Complete in under 60 seconds

Device troubleshooting

Device context from MDM displayed inline
Troubleshooting guidance and remote actions
Escalate complex issues to IT with full context
Complete audit trail

Full context, no tab-switching

Identity providers: Account status, group memberships, recent password changes
MDM: Device model, OS version, enrollment status, security posture
HRIS: Employee role, department, manager, start date
Application directories: Current access, license status

Why support in Slack beats traditional portals

Traditional help desks force employees to switch tools, fill out forms, and wait for updates. Siit resolves issues directly in Slack—same conversation, full context, minutes instead of days.

Traditional help desk