Turn Slack into your IT help desk

Resolve IT issues instantly where employees already work. Handle password resets, app access, and device troubleshooting directly in Slack—no portals, no ticket numbers.

See it in action

Monzo's IT team resolved 70% of requests directly in Slack, eliminating portal logins and reducing resolution time from hours to minutes.“

Xavier Rotivel,

Senior IT Lead

Instant support in Slack

App access requests

Self-service requests in Slack

Automatic approval routing

Instant provisioning after approval

Complete visibility for requester and approver

Password resets and account unlocks

Reset passwords for Okta, Active Directory, Google Workspace

Unlock accounts automatically

No email verification loops or portal logins

Complete in under 60 seconds

Device troubleshooting

Device context from MDM displayed inline

Troubleshooting guidance and remote actions

Escalate complex issues to IT with full context

Complete audit trail

Full context, no tab-switching

Identity providers: Account status, group memberships, recent password changes

MDM: Device model, OS version, enrollment status, security posture

HRIS: Employee role, department, manager, start date

Application directories: Current access, license status

Why support in Slack beats traditional portals

Traditional help desks force employees to switch tools, fill out forms, and wait for updates. Siit resolves issues directly in Slack—same conversation, full context, minutes instead of days.

Traditional help desk

Open portal in browser

Fill out form

Get ticket number

Wait for email updates

Days to resolution

Siit

Ask in Slack

Instant response

Resolved in thread

Minutes to resolution

Integrations

We connect to your toolsto leverage your source of truth

Siit unifies the data from employee records, assets, permissions, request history and more, so that you get complete context in one platform.

View all integrations

Implementation

Week 1

Connect your systems

- Link HRIS, MDM, and identity providers
- Map employee data and device inventory
- Configure system permissions

Week 2

Build your workflows

- Define onboarding and offboarding automation
- Set approval routing for access requests
- Customize workflows for your policies

Week 3

Launch to employees

- Deploy in Slack
- Train your team on workflow management
- Monitor first automated workflows

Enterprise-grade security

SOC II Type II  certified

GDPR  Compliance

SSO/SAML  

Encryption 

Role-Based Access 

Audit Logs  

See Slack help desk in action

See how Siit resolves IT requests directly in Slack for your team.

Turn Slack into your  IT help desk

Resolve IT issues instantly where employees already work. Handle password resets, app access,  and device troubleshooting directly in Slack—no portals, no ticket numbers.

See it in action

Proven in production

Proven in production

“ Monzo's IT team resolved 70% of requests directly in Slack, eliminating portal logins and reducing resolution time from hours to minutes.“

Xavier Rotivel

Senior IT Lead

Built for scale. Proven in production.

Instant support in Teams

App access requests

Self-service requests in Slack
Automatic approval routing
Instant provisioning after approval
Complete visibility for requester and approver

Slack conversation thread in #IT-Help with Dan Miller requesting Figma access and Siit AI assisting by checking permissions and requesting approval from Sarah with Approve and Deny buttons.

Password resets and account unlocks

Reset passwords for Okta, Active Directory, Google Workspace
Unlock accounts automatically
No email verification loops or portal logins
Complete in under 60 seconds

Slack chat thread in #IT-Help where Lindsey Curtis asks for help resetting her Okta password, Siit AI confirms the reset, and Lindsey thanks with a smile emoji.

Device troubleshooting

Device context from MDM displayed inline
Troubleshooting guidance and remote actions
Escalate complex issues to IT with full context
Complete audit trail

Slack thread in #IT-Help channel where Charlie Bergson requests VPN access for remote work, and Siit AI posts an article link titled 'How to access a VPN for remote work' with a blue VPN shield image.

Full context, no tab-switching

Identity providers: Account status, group memberships, recent password changes
MDM: Device model, OS version, enrollment status, security posture
HRIS: Employee role, department, manager, start date
Application directories: Current access, license status

Employee information card for Dan Miller, Product Manager in Product department, reporting to Jessica Lambert, based in Madrid, phone number +1650 555 5555, with links to Okta and Jamf profiles and Mackbook Pro 16 assigned.

Why support in Slack beats traditional portals

Traditional help desks force employees to switch tools, fill out forms, and wait for updates. Siit resolves issues directly in Slack—same conversation, full context, minutes instead of days.

Traditional help desk

Open portal in browser

Fill out form

Get ticket number

Wait for email updates

Days to resolution

Ask in Slack

Instant response

Resolved in thread

Minutes to resolution

Siit unifies the data from employee records, assets, permissions, request history and more, so that you get complete context in one platform.

View all integrations

Implementation

Week 1

Week 2

Week 3

Week 1

Connect your systems

- Link HRIS, MDM, and identity providers
- Map employee data and device inventory
- Configure system permissions

Week 2

Build your workflows

- Define onboarding and offboarding automation
- Set approval routing for access requests
- Customize workflows for your policies

Week 3

Launch to employees

- Link HRIS, MDM, and identity providers
- Map employee data and device inventory
- Configure system permissions

Enterprise-grade security

SOC II Type II certified

GDPR Compliance

SSO/SAML

Encryption

Role-Based Access

Audit Logs

Stop managing tickets. Start connecting operations.