About Siit
We turn service desks from ticket queues into impact engines. By connecting data and moving beyond ticket closure, we empower organizations to uncover what's holding them back — and what could accelerate their success.
The role
We’re looking for a Customer Success Manager to join Siit as the first member of our Customer Experience team.
You’ll own a portfolio of customers from onboarding to expansion — ensuring adoption, satisfaction, and measurable business outcomes.
This is a unique opportunity to build the foundation of our Customer Success motion, side-by-side with our Head of CX.
You’ll blend relationship-building, strategic thinking, and commercial drive to help customers grow with Siit.
If you’re tech-savvy, sales-minded, and love helping clients succeed — this role is for you.
What You’ll Do
1. Onboard & Drive Adoption
- Lead new customer implementations — from kickoff to go-live.
- Collaborate with Product and Tech to ensure smooth deployments.
- Track success metrics (time-to-live, adoption, active usage).
2. Manage & Grow Accounts
- Be the trusted advisor for a portfolio of mid to enterprise clients.
- Map stakeholders and uncover new opportunities across departments.
- Drive expansion (new teams, features, plan upgrades) in close partnership with Sales.
- Lead internal sales cycles for upsell and expansion opportunities.
- Build and present business reviews to highlight value and ROI.
3. Strengthen Relationships
- Conduct regular check-ins and strategic QBRs.
- Translate customer feedback into actionable insights for Product.
- Turn satisfied customers into advocates and references.
4. Build the CX Foundation
- Define playbooks, tools, and processes for onboarding, health scoring, and expansion.
- Contribute to the creation of success metrics and dashboards.
- Help shape how Customer Success scales at Siit.
What You Bring
- Experience: 2–5 years in Customer Success, Account Management, or Sales (B2B SaaS).
- Sales-minded & strategic: you identify opportunities and lead expansion discussions confidently.
- Project management skills: structured, organized, and able to handle multiple accounts in parallel.
- Strong communicator: you build trust quickly and adapt to all levels (C-level to operations).
- Tech-savvy & curious: you understand SaaS and love learning new tools and environments.
- Autonomous & entrepreneurial: you thrive in a fast-paced, scaling environment.
- Fluent in French and English.
Bonus points if you:
- Have worked in a scaling SaaS startup or early CX team.
- Have experience managing multi-stakeholder accounts (IT, HR, Finance).
- Care about improving internal operations and the employee experience.
Why Join Us
- Create your mark. You’ll be the first CX hire, shaping how we scale customer success at Siit.
- High ownership. Work directly with our Head of CX and founders on strategic accounts.
- Visible impact. Your work will directly drive satisfaction, retention, and expansion.
- Fast-growing. Join us in building a product that streamlines internal operations for top-performing companies.
Contract: Full-time . Paris (Hybrid)
Compensation: Competitive package + variable + BSPCE
