Siit blog | The pulse of IT

BLOGUER

Le pouls de l'informatique

Notre meilleur contenu sur le développement de vos opérations internes

Les dernières actualités

Why Slack Is the Future of IT Support (And How to Make It Work for Your Team)

Learn how to turn Slack into a structured, scalable IT helpdesk with Siit. Automate requests, streamline workflows, and enhance support with real-time visibility.

Anthony Tobelaim

Anthony Tobelaim

Teach Your Team to Master IT Helpdesk Requests in Slack

Learn how to train employees to submit structured IT requests in Slack. Use Siit’s automated workflows, real-time visibility, and self-service to streamline support.

Chalom Malka

Slack vs. Teams for IT Support: Which Is Best for Your Organization?

Compare Slack and Teams for IT support. Learn how Siit enhances both platforms with AI-powered triage, automation, and real-time status tracking for better workflows.

Chalom Malka

How to Set Up a Fully Automated IT Helpdesk in Slack & Teams

Learn how to streamline IT support with Siit’s automation in Slack and Teams. Automate routing, responses, and tracking to improve efficiency and employee satisfaction.

Anthony Tobelaim

Anthony Tobelaim

Why Slack and Teams Are the Future of IT Helpdesks (And How to Get Started)

Transform Slack or Teams into your IT helpdesk with Siit. Streamline intake, triage, automation, and support tracking to enhance internal service and boost efficiency.

Chalom Malka

How to Encourage Employees to Contribute to Your Knowledge Base

Learn how to encourage effortless knowledge sharing across teams. See how Siit simplifies contribution with templates, Slack/Teams bots, and seamless workflows.

Chalom Malka

How Does a Knowledge Management System Work

Build a real-time knowledge system with Siit to streamline support, empower self-service, and improve employee satisfaction. Learn the 8 key components of success.

Doren Darmon

Components of a Knowledge Management System

Build a knowledge management system that scales with Siit. Learn the 10 essential components for better searchability, integration, and self-service in Slack & Teams.

Chalom Malka

Advantages of a Knowledge Management System

Learn how a knowledge management system (KMS) reduces service requests, speeds up resolutions, and empowers teams. See how Siit integrates knowledge in Slack & Teams.

Arnaud Chemla

Mastering Knowledge Management: Step-by-Step Guide

Build a scalable internal knowledge system with these 10 best practices. Learn how Siit integrates knowledge management seamlessly into Slack and Teams.

Anthony Tobelaim

Anthony Tobelaim

10 Best Practices for Effective Knowledge Base Management

Learn 10 best practices to build a scalable knowledge base that deflects requests, accelerates resolutions, and integrates seamlessly with Siit in Slack and Teams.

Doren Darmon

Maximizing KCS for Improved Internal Service Desks

Turn every support request into reusable knowledge. Learn how Siit brings KCS to life inside Slack and Teams to reduce tickets, deflect questions, and scale support.

Chalom Malka

Un ITSM adapté à votre réalité.

Demander une démo