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Le pouls de l'informatique

Notre meilleur contenu sur le développement de vos opérations internes

Les dernières actualités

September 8, 2025

Sep 8, 2025

Du recrutement à la réussite : comment les recruteurs et les équipes RH peuvent poser les bases d’un onboarding réussi

Un onboarding réussi commence bien avant le jour J. Découvrez comment recruteurs et RH peuvent poser ensemble les bases d'une intégration efficace.

Anthony Tobelaim

Employee Experience

August 16, 2025

Aug 16, 2025

How to Implement Identity and Access Management (Step-by-Step Guide for 2025)

Step-by-step IAM implementation guide. Reduce data breach risks, automate provisioning, and secure access with modern tools like Siit.

Arnaud Chemla

ITSM

July 26, 2025

Jul 26, 2025

How to Implement a Smart IT Knowledge Management System

Learn how IT leaders can build a scalable, AI-powered knowledge system that auto-deflects tickets and delivers answers in Slack and Teams.

Anthony Tobelaim

ITSM

July 19, 2025

Jul 19, 2025

Maximizing Service Desk Efficiency: How Siit Helps IT Teams Work Smarter

Six-step framework to centralize intake, auto-assign owners, and reach 95 % SLA compliance—without adding headcount.

Anthony Tobelaim

July 10, 2025

Jul 10, 2025

IT Alerting Strategy 2025: How to Design On-Call Workflows That Prevent Burnout and Speed Up Incident Response

Learn to craft on-call workflows that slash incident response times and avert engineer burnout. Step-by-step strategies, checklists, and Siit tips inside.

Anthony Tobelaim

ITSM

July 10, 2025

Jul 10, 2025

How to Reduce IT Backlog: Practical Automation Playbooks That Get You Back to Zero

Overflowing IT tickets? Follow these automation playbooks to triage smarter, route faster, and hit zero backlog—without adding headcount.

Doren Darmon

ITSM

July 10, 2025

Jul 10, 2025

Managing Multiple Projects Across Platforms: How to Stay Productive Without Losing Track of Work

Stop losing tasks in Slack, Jira, Asana & Zendesk. Learn proven steps to centralize work, set routing rules, and automate updates—without tool chaos.

Chalom Malka

Employee Experience

July 10, 2025

Jul 10, 2025

How to Improve Your Knowledge Base in 2025: A Step-by-Step Guide to Boost Self-Service and Deflect Tickets

Step-by-step tactics to optimize your 2025 knowledge base, boost self-service and slash ticket volume. Includes checklists, KPIs & tool tips.

Arnaud Chemla

ITSM

July 6, 2025

Jul 6, 2025

Simplifying SaaS Management: How Teams Can Automate Access and Provisioning

Learn how IT teams can map, automate, and monitor SaaS access workflows—Slack intake to Okta provisioning—in this actionable, step-by-step guide.

Arnaud Chemla

ITSM

July 6, 2025

Jul 6, 2025

IT Request Management: A Step-by-Step Guide to Streamlined Service Delivery

Learn how a structured IT request management process streamlines service delivery, reduces ticket chaos, and empowers IT teams—step-by-step.

Anthony Tobelaim

ITSM

July 6, 2025

Jul 6, 2025

Transform Microsoft Teams into a Powerful IT Ticketing System in 2025

Follow our 2025 step-by-step guide to turn Microsoft Teams into a powerful IT ticketing hub, slash response times, and automate support tasks.

Doren Darmon

Tools & Integrations

July 6, 2025

Jul 6, 2025

IT Asset Inventory: How to Keep Track of Your Organization’s IT Assets

Learn to build, maintain, and audit an IT asset inventory. Our step-by-step guide includes checklists and tools to track hardware, software, and cloud assets.

Chalom Malka

ITSM

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