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Notre meilleur contenu sur le développement de vos opérations internes

Les dernières actualités

January 5, 2026

Jan 5, 2026

Agentic AI Applications in Healthcare: What You Need to Know

Four categories of agentic AI in healthcare: clinical, patient-facing, administrative, and IT operations. Real use cases and where to start.

Arnaud Chemla

Industry Insights

January 5, 2026

Jan 5, 2026

7 Principles for a High-Performing Service Desk

Practical principles high-performing service desks use to cut coordination overhead, automate repetitive work, and scale without adding headcount.

Anthony Tobelaim

ITSM

January 5, 2026

Jan 5, 2026

9 Common IT Help Desk Problems (and How to Fix Them)

The most common IT help desk problems driving delays and burnout, plus practical fixes using automation and AI triage.

Anthony Tobelaim

ITSM

December 18, 2025

Dec 18, 2025

5 Best ITSM Platforms for DevOps Teams in 2026

Compare ITSM platforms built for DevOps: chat-native workflows, fast access provisioning, and pricing models that scale. From lightweight tools to enterprise.

Anthony Tobelaim

ITSM

December 18, 2025

Dec 18, 2025

ITSM for Healthcare: What You Need to Know

Healthcare ITSM requires more than what standard platforms offer. Learn what makes clinical IT different, where generic tools fail, and how to evaluate vendors.

Anthony Tobelaim

ITSM

December 18, 2025

Dec 18, 2025

10 Best Spend Management Tools for 2026

Compare the top spend management tools for 2026 with features, pricing, and best-fit recommendations. Find the right platform for your team size.

Anthony Tobelaim

Tools & Integrations

December 18, 2025

Dec 18, 2025

Agentic AI vs Traditional AI: The Practical Guide for IT and Operations Leaders

Traditional AI recommends. Agentic AI executes. Learn the core differences, where each works best, and why internal operations sees the fastest ROI.

Anthony Tobelaim

Industry Insights

December 18, 2025

Dec 18, 2025

AI Agent vs AI Assistant: Key Differences Explained

AI assistants suggest actions for approval. AI agents execute workflows autonomously. Learn which one solves your coordination challenges.

Anthony Tobelaim

Industry Insights

December 10, 2025

Dec 10, 2025

11 Best Procurement Software Tools in 2026

Compare the best procurement software for 2026. 11 tools ranked with pricing, features, and guidance on choosing P2P vs S2P platforms.

Anthony Tobelaim

Tools & Integrations

December 10, 2025

Dec 10, 2025

Service Desk AI Agents: What They Are and How to Evaluate Them

Service desk AI agents execute workflows across IT, HR, and Finance automatically. Learn how they work and what to look for.

Anthony Tobelaim

ITSM

December 10, 2025

Dec 10, 2025

The 5 Best AI Agent Platforms for Small Business

Compare 5 AI agent platforms for small business automation. Build custom agents with no-code tools or open-source frameworks.

Anthony Tobelaim

Tools & Integrations

December 10, 2025

Dec 10, 2025

Agentic AI for DevOps: How It Works and Why It Matters

Learn how agentic AI automates DevOps incident response, deployments, and service desk workflows without constant oversight.

Anthony Tobelaim

Industry Insights

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