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Le pouls de l'informatique

Notre meilleur contenu sur le développement de vos opérations internes

Les dernières actualités

April 10, 2025

Jun 3, 2025

Redefining Productivity Metrics for Internal Operations Teams

Ditch outdated IT metrics. Learn which KPIs actually reflect performance, employee satisfaction, and workflow efficiency—and how Siit helps you track them all.

Arnaud Chemla

ITSM

April 9, 2025

Jun 3, 2025

Mastering IT Automation in Modern ITSM

Discover how mastering IT automation can revolutionize modern ITSM, enhancing efficiency, reducing errors, and empowering strategic progress with minimal human input.

Chalom Malka

ITSM

April 8, 2025

Jun 3, 2025

Master Slack Reminders Effectively: How to Stay Organized, Reduce Follow-Up Fatigue, and Keep Internal Support on Track

Transform your IT team's productivity with advanced Slack reminder techniques. Learn powerful strategies for incident management, distributed teams, and ITSM tool integration.

Arnaud Chemla

ITSM

April 7, 2025

Jun 3, 2025

Conversational ITSM Insights: How Real-Time, AI-Powered Support Is Changing the Game

Learn how conversational ITSM leverages AI to unify communication channels, automate routine tasks, and deliver actionable insights that reduce downtime and boost employee satisfaction.

Anthony Tobelaim

ITSM

April 6, 2025

Jun 3, 2025

Internal Service Desk Chatbots Explained: Transforming Employee Support with AI

Discover how internal service desk chatbots can transform your IT support operations, reduce costs, and improve employee satisfaction through AI-powered automation.

Doren Darmon

ITSM

April 5, 2025

Jun 3, 2025

Top 6 Strategies for Implementing Virtual Agents in IT Service Management

Learn how to strategically implement AI-powered virtual agents to transform your ITSM operations, reduce workload, and deliver faster, more efficient IT support.

Chalom Malka

ITSM

April 4, 2025

Jun 3, 2025

The AI-Based Ticket Routing Guide: How IT Teams Can Cut the Noise and Route Smarter at Scale

Discover how AI ticket routing helps IT teams handle support requests at scale, reduce misrouting, and improve resolution times with implementation strategies and real-world examples.

Arnaud Chemla

ITSM

April 4, 2025

Jun 3, 2025

Intelligent Virtual Assistants in ITSM: How AI Is Changing the Game for Internal Support

Explore the impact of intelligent virtual assistants on ITSM. Discover how AI transforms internal support, enhances efficiency, and elevates employee satisfaction.

Anthony Tobelaim

ITSM

April 4, 2025

Jun 3, 2025

Mastering AI for Intelligent IT Ticket Triage: Route Smarter, Resolve Faster, and Lighten the Load

Learn how to implement AI-powered ticket triage systems to reduce response times and improve first-time resolution rates in your IT service desk.

Doren Darmon

ITSM

April 4, 2025

Jun 3, 2025

Mastery of AI Chatbots for Knowledge Base Requests

Learn how to integrate AI chatbots with your knowledge base to transform ITSM operations, reduce response times, and create 24/7 support capabilities for your organization.

Chalom Malka

ITSM

April 4, 2025

Jun 3, 2025

Top Benefits of AI Chatbots for IT and Internal Employee Support

Learn how AI chatbots transform IT and employee support by cutting resolution times, automating routine tasks, and integrating with workplace platforms for better service delivery.

Arnaud Chemla

ITSM

April 4, 2025

Jun 3, 2025

Enhancing Employee Self-Service with AI: How to Empower Teams and Lighten the Load on Internal Support

Discover how AI enhances employee self-service, cutting HR costs and improving workflows. Learn the transformation it brings to productivity. ai-employee-self-service-transformation-guide

Anthony Tobelaim

ITSM

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