Why companies switch from Serval to Siit
Automation that scales. No codebase to maintain.
Serval generates TypeScript workflows your team must own. Fast to start, but every automation becomes a maintenance liability when an API changes or the person who built it moves on.
Siit's no-code, event-driven workflow builder is platform-managed. Your team defines the rules. Siit handles the integration logic. When your stack changes, the platform adapts.
Every automation runs on verified, unified data, not stale data.
Serval pulls from Okta, Jamf, and your HRIS to inform routing and eligibility. The integrations are real, but automation quality is only as good as the data behind them. When HRIS roles lag or Okta groups go stale, Serval acts on inaccurate inputs with no visible reconciliation before the action runs.
Siit's Unified Data Layer connects HRIS, IAM/IdP, and MDM into a single reconciled foundation. Every request automatically has full employee context, role, devices, permissions, and reporting chain, all verified before any agent acts. This is not a per-workflow configuration. It is the foundation every automation runs on.
One system of record. Not two that drift apart.
Serval deploys on top of an existing ITSM. Day one looks clean: no disruption, automation running immediately. Over time, two systems mean two records, two SLA configurations, and a governance question about which platform is authoritative.
Siit is the AI service desk, not a layer added on top of one. All requests, approvals, workflows, and analytics live in one platform. One source of truth, one cost center, one operational layer for IT, HR, Finance, and Legal.
See what happens when your service desk actually delivers.
Siit helped deflect 28% of support tickets that otherwise would have been handled by IT.
Siit gives teams autonomy to manage their own requests and business processes without IT help.
Siit has improved our efficiency and cost-effectiveness on our internal help desk and helped us better support our employees.
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FAQs
What is the difference between Siit and Serval?
Siit is a standalone AI service desk that handles requests, approvals, workflows, and analytics in one platform. Serval is an AI automation layer that runs on top of an existing ITSM, generating TypeScript workflows your team must own and maintain as your stack changes.
Is Serval a service desk or an automation layer?
Serval is an automation layer, not a service desk. It deploys on top of tools like ServiceNow, Jira Service Management, or Freshservice to add AI-driven workflows. Siit is the ITSM itself: one platform for requests, automations, approvals, and analytics, with no underlying service desk required.
Does Siit require a Forward Deployed Engineer to go live?
No. Siit deploys through native integrations your team configures, with no on-site engineering support required. Most teams go live within weeks by connecting their HRIS, IdP, and MDM directly. Serval's standard onboarding involves a four-week FDE engagement scoped to high-volume, standardizable tickets.
Who owns and maintains automations built in Serval?
In Serval, your team owns the generated TypeScript: debugging, versioning, and updating every workflow when APIs change or logic drifts. In Siit, the platform manages all integration logic. When connected systems update, Siit adapts automatically with no engineering work required from your team.
What happens to Serval automations when connected APIs change?
n Serval, each affected TypeScript workflow must be found, debugged, and redeployed manually when an upstream API changes. In Siit, API changes are absorbed at the platform level. When a connected system like Okta, Workday, or Jamf updates, Siit handles it automatically with no automation downtime.