Technical Support Engineer

We're building the next generation AI Service Desk. We're a small ambitious team that values clarity, autonomy, and craft. Every person here helps shape how modern companies work and how great teams scale impact.

About Siit

At Siit, we’re reinventing how internal support works. We turn service desks from ticket queues into impact engines, powered by AI Agents, automation, and a conversational experience natively built for Slack and Microsoft Teams.

We help companies like Doctolib, Qonto, Mistral AI, Monzo Bank, Guesty, Medely, and Crunchbase deliver faster, smarter internal support across IT, HR, Legal, and Operations. By connecting tools like Okta, Kandji, Jamf, HiBob, Workday, and Notion, we automate what slows people down, so teams can focus on what really matters.

We’re scaling fast across Europe and the US, with a clear ambition: build the AI Service Desk that helps internal teams operate faster, smarter and at scale. 

The Role

We're looking for a Technical Support Specialist to join Siit as a core member of our growing Customer Experience team.

You'll be the first line of defense for our customers — handling support requests, diagnosing technical issues, and ensuring every interaction leaves users better equipped to get value from Siit. But this role is more than ticket resolution: you'll help build the foundation of our support operations, shaping workflows, documentation, and processes from the ground up.

You'll work hand-in-hand with our Tech, Product, and CSM teams, reporting directly to Doren (Head of CX). If you're rigorous, tech-curious, and thrive on turning complex problems into clear solutions — this role is for you.

What You’ll Do

• Provide technical support to customers via online chat, email and Slack
• Troubleshoot technical issues and provide solutions to customers in a timely manner
• Assist with the Siit integration into our customers' account
• Collaborate with other teams, including product and tech, to identify and resolve customer issues
• Create and maintain help center guides and documentation
• Create the foundation for a successful and rapidly growing support engineering team

What You Bring

• 3+ years in customer support or technical/support engineering, ideally in a SaaS environment
• Strong verbal and written english communication skills - any other language is a plus
• Strong problem-solving skills
• Strong work ethic, goal-oriented, and great attention to detail
• Prior startup experience is a plus

Why Join Us

• Build something real. You'll help shape how support operates at Siit — not just execute a playbook.
• High ownership. Work directly with Tech and Product leads on meaningful, cross-functional challenges.
• Visible impact. Your work directly affects customer satisfaction, retention, and the quality of our product.
• Fast-growing. Join us as we scale a product that transforms how top-performing companies run internal operations.

Perks & Benefits

• Beautiful office in central Paris: bright, collaborative, and full of good coffee.
• Swile card for lunches, afterworks, and team events.
• Alan health insurance, because peace of mind matters.
• Regular breakfasts & team rituals to stay connected as we scale.
• Hybrid work policy: flexibility with real team time at the office.‍
• BSPCE: real ownership in what you’re helping build and grow.