Solutions Engineer

We're building the next generation AI Service Desk. We're a small ambitious team that values clarity, autonomy, and craft. Every person here helps shape how modern companies work and how great teams scale impact.

About Siit

Siit is the AI-native service desk for IT and internal ops teams. We replace legacy helpdesks with a Slack/Teams-first platform that automates what slows IT teams down — app access, onboarding, device requests — and connects to the tools they already use (Okta, Google Workspace, Entra ID, Jira). We're a small, fast team building something genuinely different. We're growing fast and this is an early, high-impact hire.

About the role

You're the person who makes Siit real for customers. Not a demo, not a promise — a live setup, a working integration, an AI workflow that resolves requests automatically. You'll own the technical side of onboarding, migrate customers off their old helpdesk, configure their integrations, and make sure their AI setup is actually useful from day one.

This is a hands-on, customer-facing role. You'll be on calls, in configs, writing docs, and feeding product with everything you learn. IT background over SaaS sales background — we care more about how you think about systems than how many quota years you have.

What you'll do

  • Customer migration: Own the full migration from legacy helpdesks (Jira SM, Freshservice, Zendesk) — data, workflows, and team habits. Run the kick-off call within the first week of onboarding
  • Integration setup: Configure and troubleshoot Siit's core integrations — Okta, Google Workspace, Entra ID, Slack, Jira — including auth flows, SCIM sync, and access policies
  • App access configuration: Map customer app libraries, configure access request policies, link IdP groups, and get their first automated access workflow live within 48h
  • AI configuration: Write and tune playbooks, templates, and triage rules so the AI actually works for each customer's context — not just out of the box defaults
  • Technical documentation: Turn every onboarding into a reusable guide. Write integration docs, setup playbooks, and edge case notes that scale beyond you
  • Sales support: Jump on technical pre-sales calls, handle integration and security questions, and help close deals where setup complexity is the blocker

About you

  • Background in IT, TechOps, or a technical implementation role — you've lived inside the tools we connect to
  • Fluent in the IT/HR stack: Okta, Google Workspace, Entra ID, Slack, Jira — you know how they work under the hood
  • Comfortable with APIs, webhooks, OAuth, SCIM — not a developer, but technical enough to configure and debug
  • Extremely organized: you'll juggle multiple customer onboardings simultaneously and drive each to completion
  • Strong written communication — your docs get read because they're actually clear
  • Customer-facing confidence: you can run a call solo, push back when the customer is wrong, and close a configuration gap live
  • Fast learner with a tinkerer mindset — you'll become the internal expert on every tool we migrate from

Nice to have

  • Experience with ITSM tools (Jira SM, Freshservice, ServiceNow, Zendesk)
  • Prior experience at a fast-growing startup
  • Familiarity with AI configuration, prompt writing, or workflow automation tools

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