Customer Success Manager
We're building the next generation AI Service Desk. We're a small ambitious team that values clarity, autonomy, and craft. Every person here helps shape how modern companies work and how great teams scale impact.
About Siit
We turn service desks from ticket queues into impact engines. By connecting data and moving beyond ticket closure, we empower organizations to uncover what’s holding them back and what could accelerate their success.
The role
We’re looking for a Customer Success Manager to join Siit’s Customer Experience team.You’ll own the full relationship for your portfolio, post-implementation, from adoption through renewal and expansion. As you get to know your accounts and spot opportunities to grow them, you’ll build the business case and lead that conversation through to close.This role is a great fit if you’re customer-obsessed first, and want to build real commercial skills as your accounts mature, growing the relationship is part of the job, not a separate track.If you’re tech-savvy, relationship-driven, and excited to grow into owning the commercial side of your accounts, this role is for you.
What You’ll Do
1. Own Adoption
- Be the trusted advisor for a portfolio of customers post-onboarding.
- Track adoption and usage metrics, and proactively intervene when a customer isn’t getting value.
- Minimize churn risk by catching disengagement signals early.
2. Drive Growth
- Map stakeholders and understand each customer’s evolving needs across departments.
- Identify cross-sell and upsell opportunities as they emerge from real usage and conversations.
- Build the business case and lead the commercial cycle: demo, negotiation, closing.
- Own renewal from strategy through execution for your portfolio.
3. Strengthen Relationships
- Conduct regular check-ins and business reviews.
- Gather customer feedback and feed it back to Product to help shape the roadmap.
- Turn satisfied customers into advocates and references.
4. Build the CX Foundation
- Contribute to playbooks, health scoring, and expansion tools.
- Help define and track success metrics and dashboards.
- Bring in new ideas to improve the customer experience.
What You Bring
- Experience: 2–4 years in Customer Success, Account Management, or Sales (B2B SaaS).
- Customer-obsessed: you get real satisfaction from a customer succeeding, and you see growing the account as a natural extension of that.
- Sales-curious and coachable: you may not have closed deals before, but you’re motivated to build that skill with support and coaching.
- Organized: able to manage several accounts and priorities in a fast-paced environment.
- Strong communicator: you build trust quickly and adapt to all levels (C-level to operations).
- Tech-savvy & curious: you understand SaaS and love learning new tools.
- Fluent in French and English.
Bonus points if you:
- Have prior sales or upsell experience, even informal.
- Have worked in a scaling SaaS startup or early CX team.
- Have experience managing multi-stakeholder accounts (IT, HR, Finance).
Why Join Us
- Create your mark. Join our growing CX team and own your accounts end to end, including their growth.
- High ownership. Work directly with our Head of CX, with real coaching to build your commercial skills.
- Visible impact. Your work drives satisfaction, retention, and expansion — and you’ll see the revenue number move because of it.
- Fast-growing. Join us in building a product that streamlines internal operations for top-performing companies.
Contract: Full-time. Paris (Hybrid)
Compensation: Competitive package + variable + BSPCE