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Mar 6, 2025

Understanding AI Ticketing Systems

Discover how AI-powered ticketing systems optimize IT service desks by automating request routing, self-service support, and predictive issue resolution.

Anthony Tobelaim

ITSM

Mar 6, 2025

Optimizing IT Service Desks with AI

Discover how AI-powered IT service desks improve request routing, automate workflows, and enable self-service support to reduce IT workload and speed up resolutions.

Anthony Tobelaim

ITSM

Mar 6, 2025

Maximizing Slack AI for IT Team Efficiency

Discover how Slack AI streamlines IT operations with automated request handling, self-service support, and workflow automation to boost efficiency and reduce workload.

Chalom Malka

ITSM

Mar 6, 2025

How AI Agent Routing Transforms Internal Operations and Workflows

Discover how AI-powered agent routing streamlines IT, HR, and operations workflows by automating service request triaging, approvals, and cross-team collaboration.

Arnaud Chemla

ITSM

Mar 6, 2025

AI in ITSM Request Management: How-to Guide

Learn how AI-powered ITSM automates request routing, reduces IT workload, and improves SLA performance with self-service support and workflow automation.

Anthony Tobelaim

ITSM

Feb 28, 2025

Understanding IT Service Desks in Healthcare

Explore the role of IT service desks in healthcare, common challenges IT teams face, and how AI-powered platforms like Siit improve efficiency and compliance.

Chalom Malka

ITSM

Feb 28, 2025

Build and Run: The Two Pillars of IT Operations Explained

Learn how Build and Run work together to keep IT operations efficient, scalable, and secure. See how AI-powered ITSM with Siit bridges the gap between both.

Chalom Malka

ITSM

Feb 28, 2025

Harnessing AI in ITSM Effectively

AI-powered ITSM is changing the way IT teams work—automating requests, predicting issues, and improving efficiency. See how Siit makes AI work for IT.

Anthony Tobelaim

ITSM

Feb 23, 2025

How Problem Management in Fintech Reduces Fraud & Security Risks

Discover how AI-driven problem management helps fintech companies detect fraud, prevent security breaches, and reduce IT risks with automation and proactive monitoring.

Anthony Tobelaim

ITSM

Feb 23, 2025

ITSM in Financial Services: How Modern IT Service Management Transforms Banking, Fintech & Investment Firms

Explore how modern ITSM solutions improve efficiency, security, and compliance in financial services. Learn how AI-driven ITSM streamlines IT operations for banks, fintech, and investment firms.

Anthony Tobelaim

ITSM

Feb 23, 2025

Types of Knowledge Management Systems

Discover the different types of Knowledge Management Systems (KMS) and how AI-powered solutions like Siit simplify knowledge retrieval, automate workflows, and improve team collaboration.

Anthony Tobelaim

ITSM

Feb 14, 2025

How To Prevent Shadow IT with Smart Asset Management

Anthony Tobelaim

ITSM

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