When you think about switching ITSM platforms, chances are, you’re picturing a ton of manual work, endless training sessions, and a chaotic rollout that takes months. But it doesn’t have to be that way. If your current setup feels more like duct tape and crossed fingers than a smooth system, it might be time to make a move.
That’s why we built our migration process to be fast, flexible, and refreshingly low-stress. Whether you’re a startup with a scrappy team or a growing org juggling tools and workflows, we’ve got a plan that fits. Most teams wrap things up in under two weeks—and some are up and running in just a few days.
How Long It Takes to Migrate to Siit
The time it takes to migrate depends mostly on your team’s size and how complex your workflows are. Here’s a look at how it typically breaks down:
Small Teams (<5 People)
Running a small team has its perks—especially when it comes to switching ITSM platforms. If you’ve got fewer than five people, you’re in a great spot to migrate fast and start seeing value right away. Most small teams are fully migrated and live in less than a week.
Why so quick? You’ve got fewer tools to untangle, simpler workflows to map, and way less overhead when it comes to training. In most cases, you’ll knock out a quick planning session with our team, import your data using Siit’s Migration Assistant, test a few core flows, and send out a short intro to the team. That’s it. No endless documentation. No confusing rollouts.
Because you’re hands-on, making adjustments as you go is a breeze. You can tweak request forms, adjust routing rules, or fine-tune approvals without waiting on developers or jumping through hoops.
And once you’re live, your team gets the full Siit experience—right from Slack or Microsoft Teams. You’ll have:
- Smart, dynamic forms that only ask what’s relevant
- AI-powered workflows to handle repetitive requests and route the rest
- Centralized visibility over requests so nothing falls through the cracks
It’s an instant upgrade from scattered Slack threads or clunky ticket tools—and your team will feel the difference from day one.
Mid-Sized Teams (5–50 People)
With more people and more moving parts, mid-sized teams need a little extra time—but not much. Most complete their full Siit migration in about one to two weeks. That gives us just enough space to ensure your workflows are mapped correctly, your integrations are running smoothly, and your team feels confident before go-live.
This phase includes:
- Mapping your internal processes across departments—IT, HR, Finance, you name it
- Importing historical data, like requests, tickets, and SLAs, so you don’t lose context
- Training early adopters who can champion the rollout and support others
- Setting up smart approval flows for teams who need more structured processes
If your team relies on tools like BambooHR, Zendesk, Jira, or Asana, we’ll integrate them seamlessly. Siit plugs directly into your stack so everything’s connected—and your team can submit, track, and resolve requests without jumping between tools.
You’ll also get a rollout plan tailored to your team’s structure. Whether you're all remote, hybrid, or spread across time zones, we’ll help you introduce Siit in a way that feels intuitive and low-lift for your employees. It’s all about making change feel easy.
Larger Teams (50+ People)
If you’re a larger org, with multiple teams or regions, you’re looking at a migration that usually takes 2–3 weeks (sometimes more if you’re rolling out in phases). Bigger teams come with more complex systems, dependencies, and stakeholders—but don’t worry. We’ve done this plenty of times, and we’ll guide you through every step.
Here’s what we’ll focus on:
- Defining and mapping workflows across departments—from IT and HR to Finance and Legal
- Connecting Siit to your tech stack, including Google Workspace, Microsoft Intune, Okta, Confluence, and more
- Working closely with team leads and internal champions to tailor the rollout to different groups
- Building onboarding resources and templates to help every department get up to speed quickly
For larger orgs, we recommend phased rollouts—maybe by business unit, or function—so you can control the pace and gather feedback as you go. Siit’s role-based permissions, AI workflows, and multi-channel support make it easy to scale across the company without creating silos or confusion.
And whether you're syncing data from your HRIS or pushing approvals through Slack and Teams, we’ll make sure every part of your ecosystem talks to Siit seamlessly.
Inside Siit’s Migration Toolkit
Migration with Siit isn’t a cold handoff—it’s a real collaboration. We’re right there with you at every step, making sure things move fast and feel smooth.
Here’s how the whole process unfolds:
1. Prepare: A Thorough Checkup Tailored to You
We kick things off with a deep dive into your current setup. No generic plans here—we audit your workflows, tools, and data to get a clear picture of what’s working and what’s slowing you down.
This phase helps us:
- Scope your migration timeline realistically
- Spot and fix clunky processes before they follow you to Siit
- Tailor everything—from workflows to integrations—to your needs
2. Set Up: Smart Tools Handle the Heavy Lifting
Once we’ve mapped out your path, it’s time to get Siit ready for action. Our Migration Assistant does the heavy lifting here—pulling over your historical requests, request types, dynamic forms, and custom fields, then mapping them cleanly into Siit.
You’ll end up with a dashboard that mirrors your existing setup—but better. Everything’s centralized, updated, and built to flex with your team’s workflow. You’ll also start seeing the benefits of features like request attributes, saved views, and Slack-based approvals right away.
3. Test: Catch Surprises Before You Go Live
Before we flip the switch, we test everything. And we mean everything.
We go through:
- Imported data to make sure nothing’s missing or misaligned
- Workflow automations to confirm they trigger exactly as expected
- Routing logic to check that requests land with the right teams
It’s all about making sure the live launch is seamless, not stressful. We’d rather catch the weird stuff now—so you don’t have to later.
4. Communicate: Keep Everyone Informed and Excited
No one likes surprises during a rollout. That’s why we arm you with ready-to-go communication templates, timeline cheat sheets, and clear, no-jargon feature explainers.
We’ll help you answer questions like:
- Why are we switching tools?
- What’s changing for me?
- Where do I go to get help?
Plus, you can highlight all the exciting upgrades—like rapid approvals, AI triage, and that sweet Slack-native request flow your team’s going to love.
5. Rollout: Hands-On Support During Launch and Beyond
Time to go live. This is where it all comes together—and we’re right by your side.
During launch week, our hyper-care phase kicks in. We’ll help squash bugs, tweak workflows on the fly, and support your admins in real time. Whether you’re onboarding teams through Microsoft Teams, Slack, or email, we’ll make sure the switch feels smooth—not overwhelming.
Bonus: With built-in analytics and request tracking, you’ll see adoption trends and request stats from day one. No guessing, just insights.
What You Need to Prepare
1. Audit Current Systems
Start by looking at your current tools. What’s working? What’s annoying?
- Identify the workflows you need to keep
- Make a list of current tools and integrations—like Slack, Jira, BambooHR, or Confluence
- Decide what data you really need to migrate (no sense dragging over clutter)
2. Organize Your Data
Grab your:
- Ticket history
- Custom fields (like device IDs, approval paths, etc.)
- Knowledge base content
If you use Notion, Confluence, or another wiki, we can pull that content directly into Siit. Same goes for structured service catalogs.
3. Plan Your Integrations
Siit plays nice with your favorite tools. Think:
- Slack and Teams for native request handling
- Zendesk and Jira for legacy ticket syncing
- Google Workspace, Okta, or Jumpcloud for user management
- MDM tools like Kandji or Jamf for device syncing
4. Prep Your Team
You’ll want:
- A few internal champions
- A quick training plan (we help with videos, docs, and walkthroughs)
- A place to direct FAQs—Siit’s employee portal works great for this
5. Roll Out the Messaging
Nobody likes surprises. We’ll help you:
- Share the "why" behind the switch
- Set realistic timelines
- Provide answers to common questions
If you're migrating from Halp, Zendesk, or Jira Service Management, we'll tailor the messaging so it feels familiar but better.
Factors That Influence Your Migration Timeline
Your timeline can be influenced by a number of factors beyond team size. Here are a few elements that could play a role in your migration speed:
Data Complexity
The more custom fields, forms, request types, and legacy workflows you’ve got floating around, the more time we’ll need to untangle and remap everything properly. If your current tool is loaded with conditional logic, dozens of approval layers, or outdated request types, it’s not a problem—it just takes a little more TLC to get it right in Siit.
The good news? Once it’s in, it’s cleaner, faster, and way easier to manage going forward. No more duct tape and workaround fixes. Just smooth, flexible workflows powered by dynamic forms and rich request attributes that actually make sense.
Integrations
The more tools you connect, the more we’ll test. Whether you’re syncing employee data from BambooHR, routing tickets from Zendesk, or pulling device info from Kandji or Jamf, we’ll get everything humming together.
Siit plays nice with all your critical systems—Slack, Teams, Jira, Google Workspace, Microsoft Intune, Okta, you name it. But setting up those integrations and making sure the right data flows both ways takes a bit of upfront work. Especially when every team (IT, HR, Finance, Facilities) uses a different stack. Our team’s been through it all—we’ll help you prioritize and get it done without the headaches.
Training Needs
Let’s face it—training a five-person team is way different from onboarding a 500-person org. If your team’s small and tech-savvy, you’ll likely just need a quick walkthrough and maybe a Slack message or two.
But larger orgs? That’s where full-on onboarding plans, learning materials, and internal champions make a difference. We’ll help you set up interactive tutorials, intro docs, and comms that make adoption easy. And since Siit works right inside Slack and Teams, there’s way less ramp-up time—your team’s already where they need to be.
Business Cycles
Got a product launch next week? Year-end reporting chaos? Finance audits in full swing? No worries—we’ll work around it.
Migration doesn’t have to disrupt your busiest seasons. We’ll build your rollout plan with flexibility in mind, so you can schedule your switch during a quiet window (or phase it department by department). Siit is built to make your operations smoother, not to crash them during crunch time.
Change Readiness
Honestly, this one’s a game-changer. If your team is already frustrated—managing unread Slack threads, re-sending the same article link for the hundredth time, or following up on tickets in multiple places—they’re probably ready for a better experience.
That momentum helps. Teams that are already fed up with clunky, outdated tools tend to adopt Siit faster. Once they see how intuitive it is to submit a request, track status, or auto-triage a ticket—all right in Slack or Teams—they’re bought in.
Teams Like Yours, Thriving with Siit
Siit has helped numerous organizations streamline their IT operations. Here are two customer stories that showcase how Siit’s migration process transformed their internal workflows:
Swile
Swile needed a fast, flexible Halp replacement that worked natively in Slack—and didn’t feel like a step backward. With Siit, they migrated 25 teams in just a few days.
Siit’s smart forms and request followers helped automate common IT requests (like software access and password resets), while shared queues made it easy for IT, HR, and Ops to collaborate. Bonus: The switch drove a 99% employee satisfaction score. Smooth UX = happy teams.
“It’s a game changer for our internal workforce to have everything unified in one place.” —Simon Massenavette, IT Manager at Swile
Qonto
Qonto was scaling fast, but their old setup was struggling to keep up. They were juggling Slack threads, Zendesk tickets, and side pings across departments. Enter Siit.
With Slack-native request management, Zendesk syncing, and smart AI workflows, Qonto deflected 28% of inbound requests through self-service. Their SLAs dropped by 50%, and their IT team finally got some breathing room.
“Siit’s ability to forward requests between teams without needing the requester to repeat themselves has been invaluable. It’s streamlined processes and built trust.” —Xavier Rotivel, Senior IT Lead at Qonto
Next Stop: A Smoother Workflow
Migrating to a new ITSM platform doesn’t have to feel like a big, messy project. With the right prep (and the right partner), it can actually be… kind of easy. Siit was built for modern teams that are tired of clunky ticketing tools, disconnected systems, and doing things the hard way.
We’re here to help you get set up quickly, without disrupting your day-to-day. From Slack-native workflows to custom forms, AI-powered routing, and seamless integrations with tools you already use—Siit’s designed to feel like a natural upgrade.
And no matter your size, our team’s got your back—from kickoff to go-live (and beyond). So if you’re ready to stop firefighting and start actually scaling your internal support, let’s chat.
Sing up for a free trial and let’s get this migration rolling.
