Console has been acquired by Palo Alto Networks: migrate to Siit

Palo Alto Networks has acquired Console. Originally built around agentic workflows, Console had evolved into an increasingly complete ITSM platform, adding service desk, ticketing and asset management capabilities along the way.

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Now, that technology is becoming part of Palo Alto Networks’ broader cybersecurity strategy, a broader, but fundamentally different, direction from dedicated IT operations.

For Console customers relying on it for IT operations, employee support and internal workflows, it may be time to reconsider what comes next.

Console is moving toward cybersecurity

Palo Alto Networks has acquired Console, the AI-native platform built to bring agentic workflows to enterprise operations.

The acquisition, announced on September 1, 2026, is part of Palo Alto Networks’ broader strategy to bring AI-driven, autonomous capabilities into its Cortex security platform. According to the announcement, Console's technology will be used to help security teams investigate signals, prioritize work, and take action across their environments.

For Console customers, this is a significant change. At the time of writing, no timeline or roadmap commitments have been announced for Console's existing ITSM customers.

Console was built around a simple idea: employees and operators should be able to express an operational goal in natural language and let intelligent software handle the complexity behind it.

Over time, Console evolved beyond that original vision and increasingly moved into the ITSM space. As it became clear that much of the work it was handling sat at the intersection of employee requests and ticketing, Console expanded its platform with service desk capabilities, asset management and other features traditionally associated with ITSM, progressively building out the broader service desk stack.

That vision is now becoming part of a much broader, but also fundamentally different, platform: Palo Alto Networks’ cybersecurity ecosystem. Console’s agentic technology will contribute to Palo Alto Networks’ vision for security operations, rather than remaining focused solely on IT operations.

If you are using Console primarily for IT operations, employee support and internal workflows, this is therefore a good time to look at your options - and consider whether you want to continue with a platform whose direction is increasingly tied to cybersecurity, or choose one that remains dedicated to IT operations.

Why IT teams chose Console in the first place

As AI and agentic workflows started becoming a reality, Console focused on one of the most compelling use cases in IT: turning resolution playbooks into actions that AI could actually execute.

Instead of simply suggesting an answer or summarizing a ticket, the idea was that you could describe what needed to happen, and the AI would follow the appropriate playbook, interact with the right systems and take action.

For IT teams, this was the promise of AI applied to IT operations: not just helping agents work faster, but actually doing the work.

Console then expanded that vision step by step. It added integrations capable of performing real IT actions, such as password resets and application access, alongside an inbox for handling the requests that still required human intervention. It eventually added asset management as well.

This made Console particularly interesting for teams already running traditional ITSM platforms such as Jira Service Management or Freshservice. Rather than simply replacing a ticketing system, Console offered the possibility of putting an AI-native operational layer on top of, or alongside, the existing ITSM stack and progressively challenging what the traditional service desk was actually needed for.

That was the appeal: start with the work IT teams actually wanted AI to automate, and gradually expand from there into the broader ITSM stack.

Why stay with Console and migrate to Cortex?

For organizations already deeply invested in Palo Alto Networks, staying with Console and moving toward Cortex can make a lot of sense. The acquisition brings Console’s agentic approach into a broader security platform, creating an opportunity to connect AI-driven workflows with the security context and infrastructure already managed through Palo Alto Networks.

Within Cortex, the Console approach can be extended to security use cases: investigating alerts, gathering context, prioritizing issues and ultimately taking remediation actions automatically.

For security-led organizations, this could create a powerful combination: security data, AI agents and automated actions operating within the same ecosystem, Palo Alto Networks ecosystem.

If Palo Alto Networks is already a strategic part of your security infrastructure, the move to Cortex may be a very natural next step.

Why Siit is the best Console alternative for IT operations

If what attracted you to Console was the idea of an AI-native IT Service Desk that can actually take action, Siit is built around that same ambition, with IT operations at the center.

Siit started building in the ITSM space 2 years before Console and just ahead of the current wave of agentic AI. That gave us the opportunity to build both sides of the equation: the AI infrastructure and agents needed to automate IT operations, and the complete Service Desk foundation required to run them.

Where some AI-native platforms have progressively added ticketing, inboxes, asset management and other Service Desk capabilities, Siit has built these capabilities as a core part of the platform from the beginning.

Built for IT operations, AI-native from the ground up

Siit is an AI Service Desk for IT and internal operations teams. We automate employee requests by connecting the systems and data required to actually execute the work, while giving IT teams a modern alternative to legacy ITSM platforms.

The difference is not simply having an AI agent.

Reliable automation requires context

An employee request might require information from an identity provider, an HRIS, an MDM, a knowledge base or a SaaS application. Traditionally, this information is fragmented across dozens of systems.

At the heart of Siit is a unified data model that brings this context together. Our integrations connect the systems where enterprise data lives, while our data mapping and orchestration layer allow IT teams to build their own business logic and workflows.

This gives AI agents the context they need to do more than answer questions: understand the request, gather the right information, make decisions and execute actions reliably.

Everything you need to run IT

Siit combines this AI infrastructure with the core capabilities IT teams expect from a modern Service Desk:

• Ticketing and inbox management
• App access and provisioning
• Approvals and workflows
• Onboarding and offboarding
• Asset and device management
• SaaS and license management
• Knowledge management
• Analytics and reporting
• Native integrations across HRIS, IAM, MDM, SaaS and communication platforms

This means you don’t have to choose between an AI layer and a complete Service Desk. They are part of the same platform.

We are committed to IT operations

Perhaps most importantly, Siit remains focused on the problem we set out to solve: making IT operations dramatically more efficient through automation and AI.

Teams like Monzo, Qonto and Airalo already run their internal support on Siit, and we are seeing them expand beyond IT into HR, Finance, Legal, Engineering and Revenue because the same orchestration infrastructure can support workflows across the organization.

But IT remains our starting point and our core commitment. While the market evolves and platforms change direction, Siit is committed to building the future of IT operations.

If you chose Console because you believed AI should actually do the work of IT, Siit offers a natural path forward with the AI, context, automation and Service Desk foundation already built for that purpose.

Moving from Console to Siit is straightforward: assisted migration at no cost, and a dedicated offer for Console customers.

Try Siit for free or book a personalized demo today

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